Human MsResource MsManagement, Ms16e, MsGlobal MsEdition Ms(Dessler)
Chapter Ms1 Ms Ms MsIntroduction Msto MsHuman MsResource MsManagement
1) MsThe Msbasic Msfunctions Msof Msthe Msmanagement Msprocess Msinclude Msall Msof Msthe Msfollowing
MsEXCEPT Ms________.
A) Msplanning
B) Msorganizing
C) Msoutsourcing
D) Msleading
Answer: Ms MsC
Explanation: Ms MsThe Msfive Msbasic Msfunctions Msof Msthe Msmanagement Msprocess Msinclude Msplanning,
Msorganizing, Msstaffing, Msleading, Msand Mscontrolling. MsOutsourcing Msjobs Msmay Msbe Msan Msaspect Msof
Mshuman Msresources, Msbut Msit Msis Msnot Msone Msof Msthe Msprimary Msmanagement Msfunctions.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
2) MsWhich Msone Msof Msthe Msfollowing Msis Msthe Msperson Msresponsible Msfor Msaccomplishing Msan
Msorganization's Msgoals Msby Msmanaging Msthe Msefforts Msof Msthe Msorganization's Mspeople?
A) Msmanager
B) Msentrepreneur
C) Msgeneralist
D) Msmarketer
Answer: Ms MsA
Explanation: Ms MsThe Msmanager Msis Msthe Msperson Msresponsible Msfor Msaccomplishing Msan
Msorganization's Msgoals Msby Msplanning, Msorganizing, Msstaffing, Msleading, Msand Mscontrolling Msthe
Msefforts Msof Msthe Msorganization's Mspeople. MsAn Msentrepreneur Msmay Msmanage Mspeople Msor Msmay
Mshire Msa Msmanager Msto Msdo Msso Msinstead, Msbut Msentrepreneurs Msare Msdefined Msas Msindividuals Mswho
Msstart Mstheir Msown Msbusinesses.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
1
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
, relates Msto Msthe Msmanagement Msprocess.
Ms
3) MsWhich Msone Msof Msthe Msfollowing Msincludes Msfive Msbasic Msfunctions–planning, Msorganizing,
Msstaffing, Msleading, Msand Mscontrolling?
A) Msa Msjob Msanalysis
B) Msstrategic Msmanagement
C) Msthe Msmanagement Msprocess
D) Msadaptability Msscreening
Answer: Ms MsC
Explanation: Ms MsThe Msmanagement Msprocess Msincludes Msfive Msbasic Msfunctions–planning,
Msorganizing, Msstaffing, Msleading, Msand Mscontrolling. MsStrategic Msmanagement Msrefers Msto Msthe
Msprocess Msof Msidentifying Msand Msexecuting Msthe Msorganization's Msmission Msby Msmatching Msits
Mscapabilities Mswith Msthe Msdemands Msof Msits Msenvironment.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
4) MsWhich Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msa Msmanager Msto Msestablish Msgoals
Msand Msstandards Msand Msto Msdevelop Msrules Msand Msprocedures?
A) Msplanning
B) Msorganizing
C) Msstaffing
D) Msleading
Answer: Ms MsA
Explanation: Ms MsPlanning, Msorganizing, Msstaffing, Msleading, Msand Mscontrolling Msare Msthe Msfive Msmain
Msfunctions Msof Msmanagement. MsThe Msplanning Msfunction Msinvolves Msestablishing Msgoals Msand
Msstandards, Msdeveloping Msrules Msand Msprocedures, Msand Msforecasting.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
2
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,5) MsClaire Msspends Msmost Msof Msher Mstime Msat Mswork Msestablishing Msgoals Msfor Msher Msstaff Msof Msfifty
Msemployees Msand Msdeveloping Msprocedures Msfor Msvarious Mstasks. MsIn Mswhich Msfunction Msof Msthe
Msmanagement Msprocess Msdoes MsClaire Msspend Msmost Msof Msher Mstime?
A) Msleading
B) Mscontrolling
C) Msorganizing
D) Msplanning
Answer: Ms MsD
Explanation: Ms MsThe Msplanning Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msmanagers Msto
Msestablish Msgoals Msand Msstandards, Msdevelop Msrules Msand Msprocedures, Msand Msdevelop Msplans Msand
Msforecast.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
6) MsConsuela, Msa Msmanager, Msdelegates Msthe Msauthority Msfor Msa Msproject Msto MsLee, Msher Mssubordinate.
MsConsuela Msis Msmost Mslikely Msinvolved Msin Mswhich Msfunction Msof Msthe Msmanagement Msprocess?
A) Msstaffing
B) Msorganizing
C) Msmotivating
D) Msleading
Answer: Ms MsB
Explanation: Ms MsThe Msorganizing Msfunction Msof Msthe Msmanagement Msprocess Msincludes Msdelegating
Msauthority Msto Mssubordinates Msand Msestablishing Mschannels Msof Mscommunication. MsThe Msorganizing
Msfunction Msalso Msincludes Msestablishing Msdepartments Msand Mscoordinating Msthe Mswork Msof
Mssubordinates.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
7) MsWhen Msmanagers Msuse Msmetrics Msto Msassess Msperformance Msand Msthen Msdevelop Msstrategies Msfor
Mscorrective Msaction, Msthey Msare Msperforming Msthe Ms________ Msfunction Msof Msthe Msmanagement
Msprocess.
3
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
, A) Msplanning
B) Msleading
C) Mscontrolling
D) Msorganizing
Answer: Ms MsC
Explanation: Ms MsThe Mscontrolling Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msmanagers
Msto Msset Msstandards Mssuch Msas Mssales Msquotas, Msquality, Msstandards, Msor Msproduction Mslevels.
MsManagers Msthen Mscompare Msactual Msperformance Mswith Msthe Msstandards, Mswhich Msoften Msinvolves
Msthe Msuse Msof Msmetrics. MsCorrective Msaction Msis Msthen Mstaken Mswhen Msnecessary.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
8) MsWhich Msfunction Msof Msthe Msmanagement Msprocess Msincludes Msselecting Msemployees, Mssetting
Msperformance Msstandards, Msand Mscompensating Msemployees?
A) Msorganizing
B) Msplanning
C) Msmotivating
D) Msstaffing
Answer: Ms MsD
Explanation: Ms MsThe Msstaffing Msfunction Msof Msthe Msmanagement Msprocess Msdetermines Mswhat Mstype
Msof Mspeople Ms you Msshould Mshire, Msrecruiting Msprospective Msemployees, Msselecting Msemployees,
Mstraining Msand Msdeveloping Msemployees, Mssetting Msperformance Msstandards, Msevaluating
Msperformance, Mscounseling Msemployees, Mscompensating Msemployees.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
9) MsLuca, Msa Msmanager Msat Msa Mscommercial Msreal Msestate Msfirm, Mshas Msestablished Msa Msmonthly
Mssales Msquota Msfor Mshis Mssales Msteam. MsWhich Msbasic Msfunction Msof Msmanagement Msbest Msdescribes
MsLuca's Msactions?
A) Msplanning
B) Msorganizing
4
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
Chapter Ms1 Ms Ms MsIntroduction Msto MsHuman MsResource MsManagement
1) MsThe Msbasic Msfunctions Msof Msthe Msmanagement Msprocess Msinclude Msall Msof Msthe Msfollowing
MsEXCEPT Ms________.
A) Msplanning
B) Msorganizing
C) Msoutsourcing
D) Msleading
Answer: Ms MsC
Explanation: Ms MsThe Msfive Msbasic Msfunctions Msof Msthe Msmanagement Msprocess Msinclude Msplanning,
Msorganizing, Msstaffing, Msleading, Msand Mscontrolling. MsOutsourcing Msjobs Msmay Msbe Msan Msaspect Msof
Mshuman Msresources, Msbut Msit Msis Msnot Msone Msof Msthe Msprimary Msmanagement Msfunctions.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
2) MsWhich Msone Msof Msthe Msfollowing Msis Msthe Msperson Msresponsible Msfor Msaccomplishing Msan
Msorganization's Msgoals Msby Msmanaging Msthe Msefforts Msof Msthe Msorganization's Mspeople?
A) Msmanager
B) Msentrepreneur
C) Msgeneralist
D) Msmarketer
Answer: Ms MsA
Explanation: Ms MsThe Msmanager Msis Msthe Msperson Msresponsible Msfor Msaccomplishing Msan
Msorganization's Msgoals Msby Msplanning, Msorganizing, Msstaffing, Msleading, Msand Mscontrolling Msthe
Msefforts Msof Msthe Msorganization's Mspeople. MsAn Msentrepreneur Msmay Msmanage Mspeople Msor Msmay
Mshire Msa Msmanager Msto Msdo Msso Msinstead, Msbut Msentrepreneurs Msare Msdefined Msas Msindividuals Mswho
Msstart Mstheir Msown Msbusinesses.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
1
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
, relates Msto Msthe Msmanagement Msprocess.
Ms
3) MsWhich Msone Msof Msthe Msfollowing Msincludes Msfive Msbasic Msfunctions–planning, Msorganizing,
Msstaffing, Msleading, Msand Mscontrolling?
A) Msa Msjob Msanalysis
B) Msstrategic Msmanagement
C) Msthe Msmanagement Msprocess
D) Msadaptability Msscreening
Answer: Ms MsC
Explanation: Ms MsThe Msmanagement Msprocess Msincludes Msfive Msbasic Msfunctions–planning,
Msorganizing, Msstaffing, Msleading, Msand Mscontrolling. MsStrategic Msmanagement Msrefers Msto Msthe
Msprocess Msof Msidentifying Msand Msexecuting Msthe Msorganization's Msmission Msby Msmatching Msits
Mscapabilities Mswith Msthe Msdemands Msof Msits Msenvironment.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
4) MsWhich Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msa Msmanager Msto Msestablish Msgoals
Msand Msstandards Msand Msto Msdevelop Msrules Msand Msprocedures?
A) Msplanning
B) Msorganizing
C) Msstaffing
D) Msleading
Answer: Ms MsA
Explanation: Ms MsPlanning, Msorganizing, Msstaffing, Msleading, Msand Mscontrolling Msare Msthe Msfive Msmain
Msfunctions Msof Msmanagement. MsThe Msplanning Msfunction Msinvolves Msestablishing Msgoals Msand
Msstandards, Msdeveloping Msrules Msand Msprocedures, Msand Msforecasting.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
2
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
,5) MsClaire Msspends Msmost Msof Msher Mstime Msat Mswork Msestablishing Msgoals Msfor Msher Msstaff Msof Msfifty
Msemployees Msand Msdeveloping Msprocedures Msfor Msvarious Mstasks. MsIn Mswhich Msfunction Msof Msthe
Msmanagement Msprocess Msdoes MsClaire Msspend Msmost Msof Msher Mstime?
A) Msleading
B) Mscontrolling
C) Msorganizing
D) Msplanning
Answer: Ms MsD
Explanation: Ms MsThe Msplanning Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msmanagers Msto
Msestablish Msgoals Msand Msstandards, Msdevelop Msrules Msand Msprocedures, Msand Msdevelop Msplans Msand
Msforecast.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
6) MsConsuela, Msa Msmanager, Msdelegates Msthe Msauthority Msfor Msa Msproject Msto MsLee, Msher Mssubordinate.
MsConsuela Msis Msmost Mslikely Msinvolved Msin Mswhich Msfunction Msof Msthe Msmanagement Msprocess?
A) Msstaffing
B) Msorganizing
C) Msmotivating
D) Msleading
Answer: Ms MsB
Explanation: Ms MsThe Msorganizing Msfunction Msof Msthe Msmanagement Msprocess Msincludes Msdelegating
Msauthority Msto Mssubordinates Msand Msestablishing Mschannels Msof Mscommunication. MsThe Msorganizing
Msfunction Msalso Msincludes Msestablishing Msdepartments Msand Mscoordinating Msthe Mswork Msof
Mssubordinates.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
7) MsWhen Msmanagers Msuse Msmetrics Msto Msassess Msperformance Msand Msthen Msdevelop Msstrategies Msfor
Mscorrective Msaction, Msthey Msare Msperforming Msthe Ms________ Msfunction Msof Msthe Msmanagement
Msprocess.
3
Copyright Ms© Ms2020 MsPearson MsEducation MsLtd.
, A) Msplanning
B) Msleading
C) Mscontrolling
D) Msorganizing
Answer: Ms MsC
Explanation: Ms MsThe Mscontrolling Msfunction Msof Msthe Msmanagement Msprocess Msrequires Msmanagers
Msto Msset Msstandards Mssuch Msas Mssales Msquotas, Msquality, Msstandards, Msor Msproduction Mslevels.
MsManagers Msthen Mscompare Msactual Msperformance Mswith Msthe Msstandards, Mswhich Msoften Msinvolves
Msthe Msuse Msof Msmetrics. MsCorrective Msaction Msis Msthen Mstaken Mswhen Msnecessary.
Difficulty: Ms MsModerate
Objective: Ms Ms1
AACSB: Ms MsApplication Msof MsKnowledge
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
8) MsWhich Msfunction Msof Msthe Msmanagement Msprocess Msincludes Msselecting Msemployees, Mssetting
Msperformance Msstandards, Msand Mscompensating Msemployees?
A) Msorganizing
B) Msplanning
C) Msmotivating
D) Msstaffing
Answer: Ms MsD
Explanation: Ms MsThe Msstaffing Msfunction Msof Msthe Msmanagement Msprocess Msdetermines Mswhat Mstype
Msof Mspeople Ms you Msshould Mshire, Msrecruiting Msprospective Msemployees, Msselecting Msemployees,
Mstraining Msand Msdeveloping Msemployees, Mssetting Msperformance Msstandards, Msevaluating
Msperformance, Mscounseling Msemployees, Mscompensating Msemployees.
Difficulty: Ms MsEasy
Objective: Ms Ms1
AACSB: Ms MsAnalytical MsThinking
Learning MsOutcome: Ms Ms1.1 MsExplain Mswhat Mshuman Msresource Msmanagement Msis Msand Mshow Msit
Msrelates Msto Msthe Msmanagement Msprocess.
9) MsLuca, Msa Msmanager Msat Msa Mscommercial Msreal Msestate Msfirm, Mshas Msestablished Msa Msmonthly
Mssales Msquota Msfor Mshis Mssales Msteam. MsWhich Msbasic Msfunction Msof Msmanagement Msbest Msdescribes
MsLuca's Msactions?
A) Msplanning
B) Msorganizing
4
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