QDM - Quality Driven Management 2025/2026 Exam Questions and Answers 100% Guaranteed Success | Already Rated A+

QDM - Quality Driven Management
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+



QDM Principles - 🧠ANSWER ✔✔> Customers Define Quality


> Be Scientific

> Measure, Measure, Measure

> Optimize Business Performance

> Quality Involves Teamwork

> View Failures as Opportunities


ABLE Problem Solving Process - 🧠ANSWER ✔✔> ASSESS


> BUILD

> LAUNCH

> EVALUATE




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,ASSESS - 🧠ANSWER ✔✔> ASSESS opportunities to improve the

customer experience or business performance - and focus on one.

> Focus on opportunity and initiating a team are the earliest steps in ABLE.


BUILD - 🧠ANSWER ✔✔> BUILD understanding of the improvement

opportunity and build the solution.

> Selecting a solution and identifying how you will measure success are

important parts of BUILD.


LAUNCH - 🧠ANSWER ✔✔> LAUNCH the solution successfully through

careful planning and control.

> The improvement effort proceeds through careful implementation and

control planning.


EVALUATE - 🧠ANSWER ✔✔> EVALUATE the implementation to confirm

its real work success.

> Performance is measured and results shared.


Opportunity Statement - 🧠ANSWER ✔✔a description of a quality problem,

its impact, and the benefits of solving it.




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,Opportunity Statement - Key Points - 🧠ANSWER ✔✔a. Don't include

causes

b. Don't attribute blame

c. Focus on a single problem

d. Don't offer solutions

e. Be realistic


QDM Methodologies - 🧠ANSWER ✔✔a. ISO


b. Baldridge

c. Lean

d. Six Sigma

A dissatisfied customer with any OpCo stands a ____________ of

switching to a competitor. - 🧠ANSWER ✔✔40% chance


QDM Mission - 🧠ANSWER ✔✔To deliver market-leading customer

experiences, business excellence, and financial returns through a quality-

oriented culture and day-to-day application of quality science.


Quality Costs - Two very real types: - 🧠ANSWER ✔✔a. The Cost of Poor

Quality

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, b. The Cost of Good Quality


1:10:100 Rule: - 🧠ANSWER ✔✔• $1 spent on doing the job right saves


• $10 on correction and

• $100 on the cost of a failure

In businesses generally, _____________________ in a business are due

to mistakes, errors, and replacing lost customers. - 🧠ANSWER ✔✔10-20%

of corporate expenses


QDM Quality Measures: - 🧠ANSWER ✔✔a. Service Quality Index (SQI)


b. Key Process Indicators (KPI)

c. Dashboards and Scorecards


QAT - Quality Action Team - 🧠ANSWER ✔✔a group of FedEx employees

who come together to work intensively on a quality issue, then disband

once the problem has been solved.


Applying QDM Summary: - 🧠ANSWER ✔✔• When you see a problem, fix it.


• When you see something that can be done better, do it.

• Take ownership of work, do it in the best way possible.



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