QDM Exam 2 Prep 2025/2026 Exam
Questions and Answers | A+ Score
Assured
Quality definition - 🧠ANSWER ✔✔ability of a product/service to meet
consumer's needs
3 Categories of Quality - 🧠ANSWER ✔✔1. User Based
2. manufacturing based
3. product based
Conformance to specification - 🧠ANSWER ✔✔Did product/service meet
targets tolerances (M&M size)
value of price paid - 🧠ANSWER ✔✔were expectations met baed on price
(McDicks vs. steak dinner)
fitness for use - 🧠ANSWER ✔✔A product that can be used as it was
intended
support services - 🧠ANSWER ✔✔how were problems handled after sale?
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
, (was car fixed after mechanic?)
Psychological benefit - 🧠ANSWER ✔✔How did I "feel" about experience
(time at disney or anti disney)
Cost Of Quality - 🧠ANSWER ✔✔- Quality Control Cost (prevention)
-Quality Failure cost (internal and external failures) *costs more
Founder of Total Quality Management - 🧠ANSWER ✔✔W. Edwards
Deming
TQM definition - 🧠ANSWER ✔✔management of an entire organization so
that it excels in all aspects of products and services that are important to
the CUSTOMER
Russ's Approach to TQM: - 🧠ANSWER ✔✔-Identify root cause: ask "why" 5
times
-implement corrective actions to fix and prevent
7 TQM Concepts - 🧠ANSWER ✔✔1. continuous improvement (kaizen)
2. Six Sigma
3. Employee Empowerment
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
Questions and Answers | A+ Score
Assured
Quality definition - 🧠ANSWER ✔✔ability of a product/service to meet
consumer's needs
3 Categories of Quality - 🧠ANSWER ✔✔1. User Based
2. manufacturing based
3. product based
Conformance to specification - 🧠ANSWER ✔✔Did product/service meet
targets tolerances (M&M size)
value of price paid - 🧠ANSWER ✔✔were expectations met baed on price
(McDicks vs. steak dinner)
fitness for use - 🧠ANSWER ✔✔A product that can be used as it was
intended
support services - 🧠ANSWER ✔✔how were problems handled after sale?
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
, (was car fixed after mechanic?)
Psychological benefit - 🧠ANSWER ✔✔How did I "feel" about experience
(time at disney or anti disney)
Cost Of Quality - 🧠ANSWER ✔✔- Quality Control Cost (prevention)
-Quality Failure cost (internal and external failures) *costs more
Founder of Total Quality Management - 🧠ANSWER ✔✔W. Edwards
Deming
TQM definition - 🧠ANSWER ✔✔management of an entire organization so
that it excels in all aspects of products and services that are important to
the CUSTOMER
Russ's Approach to TQM: - 🧠ANSWER ✔✔-Identify root cause: ask "why" 5
times
-implement corrective actions to fix and prevent
7 TQM Concepts - 🧠ANSWER ✔✔1. continuous improvement (kaizen)
2. Six Sigma
3. Employee Empowerment
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
