QDM Exam 1 2025/2026 Exam Questions
and Detailed Answers | Get it 100%
Correct Answers
What is Operations Management? - 🧠ANSWER ✔✔Activities that relate the
creation of goods and services through the transformation of inputs to
outputs.
Set of activities, creates value in the form of goods and services by
transforming inputs into outputs.
Significant Events in OM - 🧠ANSWER ✔✔Cost Focus, Quality Focus,
Customization Focus, Globalization Focus
Frederick W. Taylor - 🧠ANSWER ✔✔Born 1856, died 1915
Known as 'father of scientific management'
In 1881, as chief engineer for Midvale Steel, studied how tasks were done
(began first motion and time studies)
Created efficiency principles
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
,Taylor's Principals - 🧠ANSWER ✔✔Mgmt should take more responsibility
for:
-matching employees to right jobs
-providing the proper training
-providing proper work methods and tools
-establishing legitimate incentives for work to be accomplished
Henry Ford - 🧠ANSWER ✔✔Born 1863, died 1947
1903: created Ford Motor Company
1913: first used moving assembly line to make Model T (unfinished product
moved by conveyor past work station)
Paid workers very well for 1911
W. Edwards Deming - 🧠ANSWER ✔✔Born 1900, died 1993
Engineer and physicist
Credited with teaching Japan quality control methods in post WW2
Used statistics to analyze process
His methods involve workers in decisions
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
, Goods vs Services - 🧠ANSWER ✔✔Tangible: ride in airline seat (S) vs
Intangible: the seat itself (G)
Produced and consumed simultaneously: beauty salon produces a haircut
that is consumed as it is produced (S) vs Product can usually be kept in
inventory: beauty care products (G)
Unique: investments and medical care (S) vs Similar products produced:
iPod (G)
High customer interaction: often what customer is paying for: consulting,
education (S) vs Limited customer involvement in production (G)
Inconsistent product definition: auto insurance changes with age and type
of car (S) vs. Product standardized: iPhone (G)
Knowledge based: legal, education, medical services are hard to automate
(S) vs Standard tangible products, make automation feasible (G)
Services dispersed: may occur at retail office, house call, or via internet (S)
vs Product typically produced at a fixed facility (G)
Quality may be hard to evaluate: consulting, education, medical services
(S) vs Many aspects of quality for tangible products, easy to evaluate:
strength of a bolt (G)
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
and Detailed Answers | Get it 100%
Correct Answers
What is Operations Management? - 🧠ANSWER ✔✔Activities that relate the
creation of goods and services through the transformation of inputs to
outputs.
Set of activities, creates value in the form of goods and services by
transforming inputs into outputs.
Significant Events in OM - 🧠ANSWER ✔✔Cost Focus, Quality Focus,
Customization Focus, Globalization Focus
Frederick W. Taylor - 🧠ANSWER ✔✔Born 1856, died 1915
Known as 'father of scientific management'
In 1881, as chief engineer for Midvale Steel, studied how tasks were done
(began first motion and time studies)
Created efficiency principles
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
,Taylor's Principals - 🧠ANSWER ✔✔Mgmt should take more responsibility
for:
-matching employees to right jobs
-providing the proper training
-providing proper work methods and tools
-establishing legitimate incentives for work to be accomplished
Henry Ford - 🧠ANSWER ✔✔Born 1863, died 1947
1903: created Ford Motor Company
1913: first used moving assembly line to make Model T (unfinished product
moved by conveyor past work station)
Paid workers very well for 1911
W. Edwards Deming - 🧠ANSWER ✔✔Born 1900, died 1993
Engineer and physicist
Credited with teaching Japan quality control methods in post WW2
Used statistics to analyze process
His methods involve workers in decisions
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
, Goods vs Services - 🧠ANSWER ✔✔Tangible: ride in airline seat (S) vs
Intangible: the seat itself (G)
Produced and consumed simultaneously: beauty salon produces a haircut
that is consumed as it is produced (S) vs Product can usually be kept in
inventory: beauty care products (G)
Unique: investments and medical care (S) vs Similar products produced:
iPod (G)
High customer interaction: often what customer is paying for: consulting,
education (S) vs Limited customer involvement in production (G)
Inconsistent product definition: auto insurance changes with age and type
of car (S) vs. Product standardized: iPhone (G)
Knowledge based: legal, education, medical services are hard to automate
(S) vs Standard tangible products, make automation feasible (G)
Services dispersed: may occur at retail office, house call, or via internet (S)
vs Product typically produced at a fixed facility (G)
Quality may be hard to evaluate: consulting, education, medical services
(S) vs Many aspects of quality for tangible products, easy to evaluate:
strength of a bolt (G)
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
