AT&T Knowledge Test
Comprehensive Questions
(Frequently Most Tested) with
Verified Answers
Partial month charges - Answer: Cost per day of plan/features before bill cycle restart date
T/F: New lines always have a full month of service billed in advance on the first bill they appear on -
Answer: True
What kind of new line will not have extra charges that make the first bill higher than normal? - Answer:
Never, new lines will always have a first bill that is higher than normal
Sam is a nurse, Mary is a graphic designer, and Daniel is a construction worker. They all want to switch
on the same bill. Who must be the account holder to qualify for the AT&T Appreciation Offer? - Answer:
Sam, the nurse, because Appreciation Offer extends to military, first responders, teachers and nurses
Jim is signing up for new AT&T service at a Costco location. If Jim wants to save $10/month on his
Unlimited Plan that he sees advertised in the location, what plan will he need to sign up for? - Answer:
Unlimited Premium PL
Which promotions can the Appreciation Offer stack with? - Answer: AARP and Tiered offer
What is the best plan for someone who likes to watch movies at home and on the go, needs the fastest
data available, and needs to use the hotspot feature regularly? - Answer: Premium PL
When is the Tower open? - Answer: 9am-9pm Central
How many days does a customer have to send back their Next Up turn-in to AT&T - Answer: 10 days
, Which of the following charges are partial month charges applied to on the first bill? - Answer: Unlimited
Plans and Features
Which plan does not qualify for AT&T National Offers - Answer: Value Plus VL
John is a premium qualified AARP member. He wants Unlimited Premium PL and is deciding between 5
or 6 lines. What are his potential AARP savings? - Answer: $10 per month savings for all lines when
signing up for 1-5 lines, $5 for 6 lines or more
How old do you have to be to qualify for an AARP membership? - Answer: 18 years or older
What is the minimum trade-in value required to participate in the iPhone Premium device trade-in offer
and receive $350 in bill credits? - Answer: $35
What is the minimum trade-in value to receive up to $800 in bill credits with the Android Premium
trade-in offer - Answer: $35
Which Unlimited Your Way plan has 5G access included? - Answer: All of the above
How much premium data is included monthly with Unlimited Premium PL - Answer: Unlimited data
across all plans
How much is a customer charged if a Next Up turn-in is not sent back to AT&T? - Answer: Remaining
installment balance
How much is the Auto Pay/Paperless billing discount per line each month for Unlimited Your Way plans
when using a debit card - Answer: $10/month
How much hotspot is included with the Unlimited Premium PL plan? - Answer: 60 GB
What Unlimited Your Way plan recommendation allows you to move to a higher or lower plan
depending on the customer's usage? - Answer: Extra EL
Comprehensive Questions
(Frequently Most Tested) with
Verified Answers
Partial month charges - Answer: Cost per day of plan/features before bill cycle restart date
T/F: New lines always have a full month of service billed in advance on the first bill they appear on -
Answer: True
What kind of new line will not have extra charges that make the first bill higher than normal? - Answer:
Never, new lines will always have a first bill that is higher than normal
Sam is a nurse, Mary is a graphic designer, and Daniel is a construction worker. They all want to switch
on the same bill. Who must be the account holder to qualify for the AT&T Appreciation Offer? - Answer:
Sam, the nurse, because Appreciation Offer extends to military, first responders, teachers and nurses
Jim is signing up for new AT&T service at a Costco location. If Jim wants to save $10/month on his
Unlimited Plan that he sees advertised in the location, what plan will he need to sign up for? - Answer:
Unlimited Premium PL
Which promotions can the Appreciation Offer stack with? - Answer: AARP and Tiered offer
What is the best plan for someone who likes to watch movies at home and on the go, needs the fastest
data available, and needs to use the hotspot feature regularly? - Answer: Premium PL
When is the Tower open? - Answer: 9am-9pm Central
How many days does a customer have to send back their Next Up turn-in to AT&T - Answer: 10 days
, Which of the following charges are partial month charges applied to on the first bill? - Answer: Unlimited
Plans and Features
Which plan does not qualify for AT&T National Offers - Answer: Value Plus VL
John is a premium qualified AARP member. He wants Unlimited Premium PL and is deciding between 5
or 6 lines. What are his potential AARP savings? - Answer: $10 per month savings for all lines when
signing up for 1-5 lines, $5 for 6 lines or more
How old do you have to be to qualify for an AARP membership? - Answer: 18 years or older
What is the minimum trade-in value required to participate in the iPhone Premium device trade-in offer
and receive $350 in bill credits? - Answer: $35
What is the minimum trade-in value to receive up to $800 in bill credits with the Android Premium
trade-in offer - Answer: $35
Which Unlimited Your Way plan has 5G access included? - Answer: All of the above
How much premium data is included monthly with Unlimited Premium PL - Answer: Unlimited data
across all plans
How much is a customer charged if a Next Up turn-in is not sent back to AT&T? - Answer: Remaining
installment balance
How much is the Auto Pay/Paperless billing discount per line each month for Unlimited Your Way plans
when using a debit card - Answer: $10/month
How much hotspot is included with the Unlimited Premium PL plan? - Answer: 60 GB
What Unlimited Your Way plan recommendation allows you to move to a higher or lower plan
depending on the customer's usage? - Answer: Extra EL
