C720 - Operations and Supply Chain
Management Question and answers
rated A+ 2025
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10
minutes. What is the service quality dimension demonstrated in the scenario?
- correct answer ✔Responsiveness
A customer went to a service center to have new tires installed on their
vehicle. An employee at the service center was polite and professional. They
were clear in explaining the types of tires available, the replacement process,
and the warranty. They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario? - correct
answer ✔Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition. Which cost of quality does this scenario illustrate? - correct answer
✔Appraisal costs
A website for a utility company makes customers enter their bank payment
information twice. The system compares the data and only proceeds if the
data matches. Which cost of quality is represented in this scenario? - correct
answer ✔Prevention costs
A small business wants to enhance the quality of its products. The business
has begun to send surveys out to ask which features people like about the
products and which features they would like to see added. Which total quality
management (TQM) principle is illustrated in the example? - correct answer
✔Customer-centered focus
, A manufacturing company sources many of its components from another
business. The company has sought to know more about this other business
over time and has been able to collaborate with the business to customize the
components for optimal quality. What is the core concept of total quality
management (TQM) demonstrated in the scenario? - correct answer
✔Supplier relationships
Which activity is involved in the define phase of Six Sigma? - correct answer
✔Detailing an improvement opportunity
Which phase of Six Sigma involves implementing measures to make errors
more quickly detectable? - correct answer ✔Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many
of the 1,000 tools produced last week had a maximum RPM of 10,000-10,049,
how many had a maximum RPM of 10,050-10,099, etc. Which tool of quality
management is appropriate for this need? - correct answer ✔Histogram
A production facility manufactures a varying number of units per day. A
manager has data on the number of units produced and the number of
defective units found for each day over the past several months. The manager
would like to use a data display to see if the number of defects is related to
the total number of units produced per day. What is the quality management
tool that should be used in this situation? - correct answer ✔Scatterplot
What is one of the factors that is accounted for in effective capacity? - correct
answer ✔Planned employee breaks
A t-shirt printing company has a design capacity of 40,000 shirts per month.
Accounting for planned delays, the capacity is 31,000 shirts per month. Actual
Management Question and answers
rated A+ 2025
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10
minutes. What is the service quality dimension demonstrated in the scenario?
- correct answer ✔Responsiveness
A customer went to a service center to have new tires installed on their
vehicle. An employee at the service center was polite and professional. They
were clear in explaining the types of tires available, the replacement process,
and the warranty. They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario? - correct
answer ✔Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition. Which cost of quality does this scenario illustrate? - correct answer
✔Appraisal costs
A website for a utility company makes customers enter their bank payment
information twice. The system compares the data and only proceeds if the
data matches. Which cost of quality is represented in this scenario? - correct
answer ✔Prevention costs
A small business wants to enhance the quality of its products. The business
has begun to send surveys out to ask which features people like about the
products and which features they would like to see added. Which total quality
management (TQM) principle is illustrated in the example? - correct answer
✔Customer-centered focus
, A manufacturing company sources many of its components from another
business. The company has sought to know more about this other business
over time and has been able to collaborate with the business to customize the
components for optimal quality. What is the core concept of total quality
management (TQM) demonstrated in the scenario? - correct answer
✔Supplier relationships
Which activity is involved in the define phase of Six Sigma? - correct answer
✔Detailing an improvement opportunity
Which phase of Six Sigma involves implementing measures to make errors
more quickly detectable? - correct answer ✔Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many
of the 1,000 tools produced last week had a maximum RPM of 10,000-10,049,
how many had a maximum RPM of 10,050-10,099, etc. Which tool of quality
management is appropriate for this need? - correct answer ✔Histogram
A production facility manufactures a varying number of units per day. A
manager has data on the number of units produced and the number of
defective units found for each day over the past several months. The manager
would like to use a data display to see if the number of defects is related to
the total number of units produced per day. What is the quality management
tool that should be used in this situation? - correct answer ✔Scatterplot
What is one of the factors that is accounted for in effective capacity? - correct
answer ✔Planned employee breaks
A t-shirt printing company has a design capacity of 40,000 shirts per month.
Accounting for planned delays, the capacity is 31,000 shirts per month. Actual
