1|Page
3CX ACADEMY, INTERMEDIATE AND
ADVANCED CERTIFICATION EXAM BANK
ACTUAL EXAM COMPLETE 250
QUESTIONS WITH DETAILED VERIFIED
ANSWERS / ALREADY GRADED A+
User A from group A has "Show presence to group members" and
"Can See group members" checked, User B from group B has the
same. Can they see each others presences? - ANSWER ✔✔- No
Certificates in PFX format are single files containing the certificate
and the private key. - ANSWER ✔✔- True
Is there a way to add a company phonebook contact from the
3CX client - ANSWER ✔✔- Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring
Groups. Three extensions are added as members of this Ring
Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call
comes into this Ring Group. If extension A does not answer the
call after the configured "Ring Time" the call will be forwarded to
the "Destination if no answer" - ANSWER ✔✔- False
The way the Digital Receptionist destination is chosen, is
controlled by the DTMF tone it receives. - ANSWER ✔✔- True
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In general, calls from a Queue to an IP phone will never leave a
missed call notification. - ANSWER ✔✔- True
On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup
with all options except "Include License Key & FQDN," release the
FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - ANSWER ✔✔-
True
When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono. - ANSWER ✔✔- False
Can a range of dates be defined as a Holiday? - ANSWER ✔✔- Yes
All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation. - ANSWER ✔✔- True
STUN is a method enabling deskphones to discover their public IP
address and port mapping of their internal SIP port. - ANSWER
✔✔- True
In order to upgrade from V14 latest Service Pack to V15, the
correct procedure is: Full Backup of V14 -> Uninstall V14 ->
Install V15 -> during the installation restore V14 backup -> finish
the V15 installation. - ANSWER ✔✔- True
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Extension 100 is an agent of the two Queues. 3CX is licensed with
a "Standard Edition" license. Can extension 100, by any means,
only log out from Queue A as an active agent but not from Queue
B? - ANSWER ✔✔- No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall
3CX, is this folder deleted without warning along with all its
contents? - ANSWER ✔✔- Yes
An extension is part of a ring group. This extension has switched
its profile to DnD and has been configured to redirect all calls to
the extension, to voice mail. Will all calls to the ring group also be
redirected to the voicemail of the user? - ANSWER ✔✔- False (No)
If you choose to use your own public FQDN during the 3CX
installation, can you use a wildcard certificate, if it covers the
FQDN you want to use? - ANSWER ✔✔- Yes
As the 3CX SBC can help overcome NAT issues no NAT is required
at all, neither at the remote location where the SBC is located nor
on the firewall in front of 3CX. - ANSWER ✔✔- True
Chat messages across the users of a group can be blocked by
unticking the right "Can Chat with group members." - ANSWER
✔✔- False
, 4|Page
Voice mailbox greetings can be different based on the user's
profile status. - ANSWER ✔✔- True
A caller connected to a Digital Receptionist can directly dial the
extension number of a user and will directly be transferred to that
extension. - ANSWER ✔✔- True
When a STUN IP phone is booted and prompts the user to
authenticate (RPS), the user must enter the Extension Number
and voicemail PIN. - ANSWER ✔✔- True
Every extension in 3CX can have its own personal web meeting
URL. - ANSWER ✔✔- False
The order of added extensions in a Ring Group does not matter
regardless which "Ring Strategy" is used by the Ring Group. -
ANSWER ✔✔- False
The amount of Polling Strategies for Queues depends on the
license key activated in 3CX. - ANSWER ✔✔- True
An extension can only be part of one group at a time. - ANSWER
✔✔- False
In the extension settings, enabling the "Disallow use of extension
outside the LAN" option also blocks remote 3CX Clients from
registering. - ANSWER ✔✔- False
3CX ACADEMY, INTERMEDIATE AND
ADVANCED CERTIFICATION EXAM BANK
ACTUAL EXAM COMPLETE 250
QUESTIONS WITH DETAILED VERIFIED
ANSWERS / ALREADY GRADED A+
User A from group A has "Show presence to group members" and
"Can See group members" checked, User B from group B has the
same. Can they see each others presences? - ANSWER ✔✔- No
Certificates in PFX format are single files containing the certificate
and the private key. - ANSWER ✔✔- True
Is there a way to add a company phonebook contact from the
3CX client - ANSWER ✔✔- Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring
Groups. Three extensions are added as members of this Ring
Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call
comes into this Ring Group. If extension A does not answer the
call after the configured "Ring Time" the call will be forwarded to
the "Destination if no answer" - ANSWER ✔✔- False
The way the Digital Receptionist destination is chosen, is
controlled by the DTMF tone it receives. - ANSWER ✔✔- True
,2|Page
In general, calls from a Queue to an IP phone will never leave a
missed call notification. - ANSWER ✔✔- True
On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup
with all options except "Include License Key & FQDN," release the
FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - ANSWER ✔✔-
True
When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono. - ANSWER ✔✔- False
Can a range of dates be defined as a Holiday? - ANSWER ✔✔- Yes
All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation. - ANSWER ✔✔- True
STUN is a method enabling deskphones to discover their public IP
address and port mapping of their internal SIP port. - ANSWER
✔✔- True
In order to upgrade from V14 latest Service Pack to V15, the
correct procedure is: Full Backup of V14 -> Uninstall V14 ->
Install V15 -> during the installation restore V14 backup -> finish
the V15 installation. - ANSWER ✔✔- True
,3|Page
Extension 100 is an agent of the two Queues. 3CX is licensed with
a "Standard Edition" license. Can extension 100, by any means,
only log out from Queue A as an active agent but not from Queue
B? - ANSWER ✔✔- No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall
3CX, is this folder deleted without warning along with all its
contents? - ANSWER ✔✔- Yes
An extension is part of a ring group. This extension has switched
its profile to DnD and has been configured to redirect all calls to
the extension, to voice mail. Will all calls to the ring group also be
redirected to the voicemail of the user? - ANSWER ✔✔- False (No)
If you choose to use your own public FQDN during the 3CX
installation, can you use a wildcard certificate, if it covers the
FQDN you want to use? - ANSWER ✔✔- Yes
As the 3CX SBC can help overcome NAT issues no NAT is required
at all, neither at the remote location where the SBC is located nor
on the firewall in front of 3CX. - ANSWER ✔✔- True
Chat messages across the users of a group can be blocked by
unticking the right "Can Chat with group members." - ANSWER
✔✔- False
, 4|Page
Voice mailbox greetings can be different based on the user's
profile status. - ANSWER ✔✔- True
A caller connected to a Digital Receptionist can directly dial the
extension number of a user and will directly be transferred to that
extension. - ANSWER ✔✔- True
When a STUN IP phone is booted and prompts the user to
authenticate (RPS), the user must enter the Extension Number
and voicemail PIN. - ANSWER ✔✔- True
Every extension in 3CX can have its own personal web meeting
URL. - ANSWER ✔✔- False
The order of added extensions in a Ring Group does not matter
regardless which "Ring Strategy" is used by the Ring Group. -
ANSWER ✔✔- False
The amount of Polling Strategies for Queues depends on the
license key activated in 3CX. - ANSWER ✔✔- True
An extension can only be part of one group at a time. - ANSWER
✔✔- False
In the extension settings, enabling the "Disallow use of extension
outside the LAN" option also blocks remote 3CX Clients from
registering. - ANSWER ✔✔- False
