MGTS 3301 Final Exam umd Question
and answers rated A+ 2025
T or F Total quality management requires companies to deal with all the
dimensions of products and services that are important to the customer -
correct answer ✔true
Successful implementation of six sigma is based on using what? - correct
answer ✔technical methodologies and sound personnel practices
Six Sigma Quality - correct answer ✔program that seeks to reduce variation
in the process that leads to defect
5 steps of six sigma (DMAIC) - correct answer ✔1. Define
2.measure
3.Analyze
4.Improve
5.Control
Conformance Quality - correct answer ✔degree to which the product or
service design specifications are met
Quality at source - correct answer ✔The philosophy of making each worker
responsible for the quality of their output
Cost of quality - correct answer ✔Expenditures related to achieving product
or service quality, such as the costs of prevention, appraisal, internal failure,
and external failure.
, Dimensions of quality - correct answer ✔criteria by which quality is
measured
where a product is involved who is responsible for ensuring that quality
specifications are met - correct answer ✔manufacturing management
what are key aspects of the shingo system - correct answer ✔1. use of
source inspection and the poka-yoke system to achieve zero defects
2. drastic cuts in equipment setup times by single-minute exchange of die
(SMED)
Poka-yokes - correct answer ✔checklists or special tooling that
1. prevents the worker from making an error that leads to defect before
starting a process
2. gives rapid feedback of abnormalities in the process to the worker in time to
correct them
Shingo's argument - correct answer ✔-SQC methods do not prevent defects
-Defects arise when people make errors
-Defects can be prevented by providing workers with feedback on errors
shingos checks - correct answer ✔1. successive check : checked by next
person in process
2.self-check: done by self
3.source inspection: done by self but checking for errors that will cause defect
before starting
and answers rated A+ 2025
T or F Total quality management requires companies to deal with all the
dimensions of products and services that are important to the customer -
correct answer ✔true
Successful implementation of six sigma is based on using what? - correct
answer ✔technical methodologies and sound personnel practices
Six Sigma Quality - correct answer ✔program that seeks to reduce variation
in the process that leads to defect
5 steps of six sigma (DMAIC) - correct answer ✔1. Define
2.measure
3.Analyze
4.Improve
5.Control
Conformance Quality - correct answer ✔degree to which the product or
service design specifications are met
Quality at source - correct answer ✔The philosophy of making each worker
responsible for the quality of their output
Cost of quality - correct answer ✔Expenditures related to achieving product
or service quality, such as the costs of prevention, appraisal, internal failure,
and external failure.
, Dimensions of quality - correct answer ✔criteria by which quality is
measured
where a product is involved who is responsible for ensuring that quality
specifications are met - correct answer ✔manufacturing management
what are key aspects of the shingo system - correct answer ✔1. use of
source inspection and the poka-yoke system to achieve zero defects
2. drastic cuts in equipment setup times by single-minute exchange of die
(SMED)
Poka-yokes - correct answer ✔checklists or special tooling that
1. prevents the worker from making an error that leads to defect before
starting a process
2. gives rapid feedback of abnormalities in the process to the worker in time to
correct them
Shingo's argument - correct answer ✔-SQC methods do not prevent defects
-Defects arise when people make errors
-Defects can be prevented by providing workers with feedback on errors
shingos checks - correct answer ✔1. successive check : checked by next
person in process
2.self-check: done by self
3.source inspection: done by self but checking for errors that will cause defect
before starting
