, Chapter 1. The Exceptional Manager: What You Do,
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bb How You Do It bb bb bb
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
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1) At times, to be efficient in management means NOT using resources in the most cost-
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
effective way.
bb bb
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
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terms of cutting costs and responsiveness to employees.
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⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
similar ways, maintaining employee morale.
bb bb bb bb bb
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
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⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
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increase in customer calls during the summer. While doing this, Jorge is involved in
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
organizing.
bb
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
restaurants with recent sales. She knows that two restaurants are underperforming, so she
bb bb bb bb bb bb bb bb bb bb bb bb bb
plans on meeting with those managers to discuss corrective action; this process is the
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
controlling managerial function.
bb bb bb
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
strategic long-term decisions about her company’s overall direction, and she creates the overall
bb bb bb bb bb bb bb bb bb bb bb bb bb
corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle
bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb
manager.
bb
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain
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of retailers. Leonardo reports directly to the vice president of stores and marketing, a member
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of top management. Leonardo is a middle manager.
bb bb bb bb bb bb bb bb
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
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analytical, and critical.
bb bb bb
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
bb bb bb bb bb bb bb bb bb bb bb bb bb
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
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answers the question.
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11) Which one of the following is one way to think about management?
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A) efficiency in motion bb bb
B) the science of helping people
bb bb bb bb
C) the science of accomplishing things
bb bb bb bb
D) the art of getting things done through people
bb bb bb bb bb bb bb
E) the science of synergy
bb bb bb
bb bb bb bb bb bb bb
bb How You Do It bb bb bb
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb
1) At times, to be efficient in management means NOT using resources in the most cost-
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
effective way.
bb bb
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
bb bb bb bb bb bb bb bb bb bb bb
terms of cutting costs and responsiveness to employees.
bb bb bb bb bb bb bb bb
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
similar ways, maintaining employee morale.
bb bb bb bb bb
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
bb bb bb bb bb bb bb bb bb
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
bb bb bb bb bb bb bb bb bb bb bb bb bb
increase in customer calls during the summer. While doing this, Jorge is involved in
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
organizing.
bb
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
restaurants with recent sales. She knows that two restaurants are underperforming, so she
bb bb bb bb bb bb bb bb bb bb bb bb bb
plans on meeting with those managers to discuss corrective action; this process is the
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
controlling managerial function.
bb bb bb
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes
bb bb bb bb bb bb bb bb bb bb bb bb bb bb
strategic long-term decisions about her company’s overall direction, and she creates the overall
bb bb bb bb bb bb bb bb bb bb bb bb bb
corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle
bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb
manager.
bb
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain
bb bb bb bb bb bb bb bb bb bb bb bb bb
of retailers. Leonardo reports directly to the vice president of stores and marketing, a member
bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb
of top management. Leonardo is a middle manager.
bb bb bb bb bb bb bb bb
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
bb bb bb bb bb bb bb bb bb bb
analytical, and critical.
bb bb bb
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
bb bb bb bb bb bb bb bb bb bb bb bb bb
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
bb bb bb bb bb bb bb bb bb bb bb bb
answers the question.
bb bb bb
11) Which one of the following is one way to think about management?
bb bb bb bb bb bb bb bb bb bb bb
A) efficiency in motion bb bb
B) the science of helping people
bb bb bb bb
C) the science of accomplishing things
bb bb bb bb
D) the art of getting things done through people
bb bb bb bb bb bb bb
E) the science of synergy
bb bb bb
