, Chapter 1. The Exceptional Manager: What You Do,
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How You Do It
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TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
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1) At times, to be efficient in management means NOT using resources in the most cost-
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effective way.
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⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
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terms of cutting costs and responsiveness to employees.
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⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
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similar ways, maintaining employee morale.
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⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
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⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
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increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
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⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
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restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
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on meeting with those managers to discuss corrective action; this process is the controlling
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managerial function.
q q
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
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long-term decisions about her company’s overall direction, and she creates the overall corporate
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goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
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⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
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retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
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management. Leonardo is a middle manager.
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, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
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analytical, and critical.
q q q
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
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⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
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answers the question.
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11) Which one of the following is one way to think about management?
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A) efficiency in motion q q
B) the science of helping people
q q q q
C) the science of accomplishing things
q q q q
D) the art of getting things done through people
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E) the science of synergy
q q q
q q q q q q q
How You Do It
q q q q
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
q q q q q q q q q q q q q q q
1) At times, to be efficient in management means NOT using resources in the most cost-
q q q q q q q q q q q q q q
effective way.
q q
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
q q q q q q q q q q q
terms of cutting costs and responsiveness to employees.
q q q q q q q q
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
q q q q q q q q q q q q q q
similar ways, maintaining employee morale.
q q q q q
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
q q q q q q q q q
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
q q q q q q q q q q q q q
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
q q q q q q q q q q q q q q q
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
q q q q q q q q q q q q q q
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
q q q q q q q q q q q q q q
on meeting with those managers to discuss corrective action; this process is the controlling
q q q q q q q q q q q q q q
managerial function.
q q
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
q q q q q q q q q q q q q q q
long-term decisions about her company’s overall direction, and she creates the overall corporate
q q q q q q q q q q q q q
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
q q q q q q q q q q q q q q q
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
q q q q q q q q q q q q q q
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
q q q q q q q q q q q q q q q q
management. Leonardo is a middle manager.
q q q q q q
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
q q q q q q q q q q
analytical, and critical.
q q q
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
q q q q q q q q q q q q q
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
q q q q q q q q q q q q
answers the question.
q q q
11) Which one of the following is one way to think about management?
q q q q q q q q q q q
A) efficiency in motion q q
B) the science of helping people
q q q q
C) the science of accomplishing things
q q q q
D) the art of getting things done through people
q q q q q q q
E) the science of synergy
q q q
