Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
1. Exam 1 preparation
Marquis and Huston chapters 19, 1, 8, 21, 20: Course Objective Category and %
of NCLEX Blueprint Content Number of Items on Exam
1-9 Management of Care
20 %
Psychosocial Integrity
9% A)Communication, Emotional Intelligence 8-10 items on exam
2,4,7,8 Management of Care
20 % B)Decision Making & Problem Solving
10 items on exam
2,4,7,8 Management of Care
20 %
C)Change Management 8-10 items on exam
2,3,7,8 Management of Care
20 %
D)Conflict Management 10 items on exam
2,3,4,5,7,8 Management of Care
20 %
E)Delegation 10-12 items on exam
Total Items on Exam 50
2. Exam Reference Card Instructions
Students may prepare an Exam Reference Card using ONE 5X8 index card
(provided by instructor) on concepts being tested for each exam during the
semester. Students must follow the guidelines for preparing the card. ALL
cards will be collected after the exam and will become the property of the
instructor: Guidelines:
Guidelines:
• ONE 5X8 index card provided by instructor
• Students full name first and last will be printed on card
• Print or type content on card or paste to card.
• No folded or according type paper and no sticky notes attached to card.
• Single flat surface front and back of index card may be used.
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
3. Week 1:Communication Chapter 19 Organizational, Interpersonal, and
Group Communication
Organizational strategies: p.441-442
A)Leader-managers assess organizational communication
-Leader-managers understand the organization's structure and recognize
who is affected by decisions
1.Communication is not a one-way channel
-the leader-manager must consult with those areas for feedback
before the communication occurs.
2.Communication must be clear, simple, precise
-adjust
their language as necessary to the target audience.
3.Senders should seek feedback whether communication is received
-One way to do this is to ask the receiver to repeat the communication or
instructions.
-sender should continue follow-up communication in an
effort to determine if the communication is being acted upon. The sender is
responsible
for ensuring that the message is understood.
4.Multiple communication methods should be used
Unnecessary information should not be disclosed
a)Information:
is formal, impersonal, and unaffected by emotions, values, expectations, and
perceptions.
b)Communication: on the other hand, involves perception and feeling.: Chan-
nels of communication: p. 442-443: Note books refers to channels in relation to a
manger. Think about in relation to a bedside nurse.
A)Upward:
(From subordinate to superior)
In upward
communication, the manager is a subordinate to higher management. -Needs and
wants are
communicated upward to the next level in the hierarchy. -Those at this higher level
make
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
decisions for a greater segment of the organization than do the lower-level man-
agers.
B)Downward:
(From Superior to Subordinate)
the manager relays information to subordinates. This is
a traditional form of communication in organizations and helps to coordinate activi-
ties in
various levels of the hierarchy.
C)Horizontal:
(From Peer to Peer)
-managers interact with others on the same hierarchical
level as themselves who are managing different segments of the organization.
-The need for
horizontal communication increases as departmental interdependence increases.
D)Diagonal:
(Between individuals at differing hierarchy levels)
-the manager interacts with personnel and managers of
other departments and groups such as physicians, who are not on the same level
of the
organizational hierarchy.
-this communication is vital to the organization's functioning. Diagonal communica-
tion tends
to be less formal than other types of communication.
E)Grapevine: (Informal, haphazard, random , usually involve small groups)
-flows quickly and haphazardly among people at all hierarchical levels and
usually involves three or four people at a time.
-Senders have little accountability for the message, and often the message becomes
distorted as it speeds along
note:Grapevine communication is subject to error and distortion because of the
speed at which it
passes and because the sender has little formal accountability for the message.
4. Modes of communication p. 444
a)Face-to-face communication. Oral communication is rapid but may result in
fewer people
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
receiving the information than necessary. Managers communicate verbally
upward and
downward and formally and informally.
B)Telephone communication. A telephone call is rapid and allows the receiver
to clarify
the message at the time it is given. It does not, however, allow the receipt of
nonverbal
messages for either the sender or receiver of the message.
C)Nonverbal communication. Nonverbal communication includes facial ex-
pression, body
movements, and gestures and is commonly referred to as body language.
note: Nonverbal
communication is considered more reliable than verbal communication be-
cause it conveys
the emotional part of the message. -There is significant danger, however, in
misinterpreting
nonverbal messages if they are not assessed in context with the verbal
message.: Elements of Nonverbal communication:
A)Space
-The study of how space and territory affect communication is called proxemics
-All of us have an invisible zone of psychological comfort that acts as a buffer against
unwanted touching and attacks. The degree of space we require depends on who
we are
talking to as well as the situation we are in
-between 0 and 18 inches of space is typically considered appropriate only for
intimate relationships; between 18 inches and 4 feet is appropriate for personal
interactions;
between 4 and 12 feet is common for social exchange
B)Environment:
-The area where communication takes place is an important part of the communi-
cation process.
C)Appearance:
-Much is communicated by our clothing, hairstyle, use of cosmetics, and attractive-
ness.
Study online at https://quizlet.com/_36d6ja
1. Exam 1 preparation
Marquis and Huston chapters 19, 1, 8, 21, 20: Course Objective Category and %
of NCLEX Blueprint Content Number of Items on Exam
1-9 Management of Care
20 %
Psychosocial Integrity
9% A)Communication, Emotional Intelligence 8-10 items on exam
2,4,7,8 Management of Care
20 % B)Decision Making & Problem Solving
10 items on exam
2,4,7,8 Management of Care
20 %
C)Change Management 8-10 items on exam
2,3,7,8 Management of Care
20 %
D)Conflict Management 10 items on exam
2,3,4,5,7,8 Management of Care
20 %
E)Delegation 10-12 items on exam
Total Items on Exam 50
2. Exam Reference Card Instructions
Students may prepare an Exam Reference Card using ONE 5X8 index card
(provided by instructor) on concepts being tested for each exam during the
semester. Students must follow the guidelines for preparing the card. ALL
cards will be collected after the exam and will become the property of the
instructor: Guidelines:
Guidelines:
• ONE 5X8 index card provided by instructor
• Students full name first and last will be printed on card
• Print or type content on card or paste to card.
• No folded or according type paper and no sticky notes attached to card.
• Single flat surface front and back of index card may be used.
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
3. Week 1:Communication Chapter 19 Organizational, Interpersonal, and
Group Communication
Organizational strategies: p.441-442
A)Leader-managers assess organizational communication
-Leader-managers understand the organization's structure and recognize
who is affected by decisions
1.Communication is not a one-way channel
-the leader-manager must consult with those areas for feedback
before the communication occurs.
2.Communication must be clear, simple, precise
-adjust
their language as necessary to the target audience.
3.Senders should seek feedback whether communication is received
-One way to do this is to ask the receiver to repeat the communication or
instructions.
-sender should continue follow-up communication in an
effort to determine if the communication is being acted upon. The sender is
responsible
for ensuring that the message is understood.
4.Multiple communication methods should be used
Unnecessary information should not be disclosed
a)Information:
is formal, impersonal, and unaffected by emotions, values, expectations, and
perceptions.
b)Communication: on the other hand, involves perception and feeling.: Chan-
nels of communication: p. 442-443: Note books refers to channels in relation to a
manger. Think about in relation to a bedside nurse.
A)Upward:
(From subordinate to superior)
In upward
communication, the manager is a subordinate to higher management. -Needs and
wants are
communicated upward to the next level in the hierarchy. -Those at this higher level
make
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
decisions for a greater segment of the organization than do the lower-level man-
agers.
B)Downward:
(From Superior to Subordinate)
the manager relays information to subordinates. This is
a traditional form of communication in organizations and helps to coordinate activi-
ties in
various levels of the hierarchy.
C)Horizontal:
(From Peer to Peer)
-managers interact with others on the same hierarchical
level as themselves who are managing different segments of the organization.
-The need for
horizontal communication increases as departmental interdependence increases.
D)Diagonal:
(Between individuals at differing hierarchy levels)
-the manager interacts with personnel and managers of
other departments and groups such as physicians, who are not on the same level
of the
organizational hierarchy.
-this communication is vital to the organization's functioning. Diagonal communica-
tion tends
to be less formal than other types of communication.
E)Grapevine: (Informal, haphazard, random , usually involve small groups)
-flows quickly and haphazardly among people at all hierarchical levels and
usually involves three or four people at a time.
-Senders have little accountability for the message, and often the message becomes
distorted as it speeds along
note:Grapevine communication is subject to error and distortion because of the
speed at which it
passes and because the sender has little formal accountability for the message.
4. Modes of communication p. 444
a)Face-to-face communication. Oral communication is rapid but may result in
fewer people
, Leadership and Management Exam 1
Study online at https://quizlet.com/_36d6ja
receiving the information than necessary. Managers communicate verbally
upward and
downward and formally and informally.
B)Telephone communication. A telephone call is rapid and allows the receiver
to clarify
the message at the time it is given. It does not, however, allow the receipt of
nonverbal
messages for either the sender or receiver of the message.
C)Nonverbal communication. Nonverbal communication includes facial ex-
pression, body
movements, and gestures and is commonly referred to as body language.
note: Nonverbal
communication is considered more reliable than verbal communication be-
cause it conveys
the emotional part of the message. -There is significant danger, however, in
misinterpreting
nonverbal messages if they are not assessed in context with the verbal
message.: Elements of Nonverbal communication:
A)Space
-The study of how space and territory affect communication is called proxemics
-All of us have an invisible zone of psychological comfort that acts as a buffer against
unwanted touching and attacks. The degree of space we require depends on who
we are
talking to as well as the situation we are in
-between 0 and 18 inches of space is typically considered appropriate only for
intimate relationships; between 18 inches and 4 feet is appropriate for personal
interactions;
between 4 and 12 feet is common for social exchange
B)Environment:
-The area where communication takes place is an important part of the communi-
cation process.
C)Appearance:
-Much is communicated by our clothing, hairstyle, use of cosmetics, and attractive-
ness.
