PHHA 430 (Healthcare Organization Management) Exam Questions Answered Correctly Rated A+
All of the following are sources of epidemiological planning except: - Answers Community Requirements
Total personnel required equals: - Answers Demand per work divided by time required per service
When forecasting teams, planners should not factors delays, overtime or employee satisfaction: -
Answers False
Evidence based management systems are primarily used as a resource for attorneys when defending
staff physicians against malpractice claims - Answers False
The problem with knowledge infrastructure is that access is limited to appropriate users. - Answers False
Annual planning is a process that should be undertaken by all healthcare organizations - Answers True
If an OFI is identified a PIT may - Answers be assigned to address it
Responsibilities of the Performance Improvement Council include all except: - Answers Correct Actions
of the PIT
Elements of transformational culture include: - Answers Negotiating goals rather than imposing them,
Copying best practices, Using rewards, and Extensive training to build confidence and competence
Strategic Scorecards measure the enterprise as a whole, or in large components, such as service lines or
joint venture corporations. - Answers True
Other than physicians, board members rarely have extensive knowledge of HCOs. - Answers True
Board retreats are - Answers The first step in many HCOs planning process.
Board members can have goals that are not aligned with those of the health care organization. -
Answers True
Most board members serving on HCO boards are volunteers with full-time jobs - Answers True
The governing board delegates the creation of the Mission and Vision of the organization to employees
who know the patients and work with them regularly. - Answers False
While the board is responsible for recruiting, hiring and terminating the CEO, the only person who can
set the salary of the chief executive is the director of human resources. - Answers True
The board is responsible for succession planning. They do this by - Answers Identifying people within the
organization who would likely be a good fit.
A mission statement identifies what the organization should - Answers Do
A medical diagnosis and the nursing diagnosis consider the same factors. - Answers False
, For many illnesses, primary care doctors must refer patients to specialists. When the treatment is
complete the specialist then hands care back to the primary care doctor - Answers True
Efficiency in clinical care is defined as: - Answers The highest quality outcome at the lowest cost.
Patient-centered care requires: - Answers Coordinated care that considers the clinical needs as well as
psychological and emotional needs of the patient.
While popular, patient protocols are suspected to increase medical errors in the United States health
system. - Answers False
Clinical pathways or protocals allow doctors several paths for treating identical diseases or illnesses. -
Answers False
The credentialing process that HCOs should have in place should not require continuing education
because that is the responsibility of the American Medical Association. - Answers True
Clinical protocols or pathways always restrict the autonomy of the patient and provider. - Answers False
Preventative is not a word used in health care. - Answers False
HCAHPS is designed to measure: - Answers patient experience
The clinical staff organization has 6 primary functions. Match the function listed with an example of that
function. - Answers · Function: Achieving excellent care, Example: Use of clinical pathways and/or
interdisciplinary plans of care/
· Function: Continuous improvement of clinical staff organization, Example: Responsive, open
communication with individual clinical staff/
· Function: Negotiating compensation arrangments, Example: Negotiate risk-sharing contracts/
· Function: Provide ongoing clinical education, Example: Use case reviews and process improvement
teams to keep clinical staff knowledge current
· Function: Staff recruitment, Example: Identify and anticipate demand for specific services.
As long as the physician is licensed and has not had any disciplinary action of his/her record, a hospital
must grant them privileges to admit patients and practice at the hospital. - Answers False
When the clinical staff size is too small, providers may end up with higher than normal patient loads,
therefore endangering patient safety. - Answers True
When the clinical staff size is too large, providers may end up with higher than normal patient loads,
therefore endangering patient safety. - Answers False
All of the following are sources of epidemiological planning except: - Answers Community Requirements
Total personnel required equals: - Answers Demand per work divided by time required per service
When forecasting teams, planners should not factors delays, overtime or employee satisfaction: -
Answers False
Evidence based management systems are primarily used as a resource for attorneys when defending
staff physicians against malpractice claims - Answers False
The problem with knowledge infrastructure is that access is limited to appropriate users. - Answers False
Annual planning is a process that should be undertaken by all healthcare organizations - Answers True
If an OFI is identified a PIT may - Answers be assigned to address it
Responsibilities of the Performance Improvement Council include all except: - Answers Correct Actions
of the PIT
Elements of transformational culture include: - Answers Negotiating goals rather than imposing them,
Copying best practices, Using rewards, and Extensive training to build confidence and competence
Strategic Scorecards measure the enterprise as a whole, or in large components, such as service lines or
joint venture corporations. - Answers True
Other than physicians, board members rarely have extensive knowledge of HCOs. - Answers True
Board retreats are - Answers The first step in many HCOs planning process.
Board members can have goals that are not aligned with those of the health care organization. -
Answers True
Most board members serving on HCO boards are volunteers with full-time jobs - Answers True
The governing board delegates the creation of the Mission and Vision of the organization to employees
who know the patients and work with them regularly. - Answers False
While the board is responsible for recruiting, hiring and terminating the CEO, the only person who can
set the salary of the chief executive is the director of human resources. - Answers True
The board is responsible for succession planning. They do this by - Answers Identifying people within the
organization who would likely be a good fit.
A mission statement identifies what the organization should - Answers Do
A medical diagnosis and the nursing diagnosis consider the same factors. - Answers False
, For many illnesses, primary care doctors must refer patients to specialists. When the treatment is
complete the specialist then hands care back to the primary care doctor - Answers True
Efficiency in clinical care is defined as: - Answers The highest quality outcome at the lowest cost.
Patient-centered care requires: - Answers Coordinated care that considers the clinical needs as well as
psychological and emotional needs of the patient.
While popular, patient protocols are suspected to increase medical errors in the United States health
system. - Answers False
Clinical pathways or protocals allow doctors several paths for treating identical diseases or illnesses. -
Answers False
The credentialing process that HCOs should have in place should not require continuing education
because that is the responsibility of the American Medical Association. - Answers True
Clinical protocols or pathways always restrict the autonomy of the patient and provider. - Answers False
Preventative is not a word used in health care. - Answers False
HCAHPS is designed to measure: - Answers patient experience
The clinical staff organization has 6 primary functions. Match the function listed with an example of that
function. - Answers · Function: Achieving excellent care, Example: Use of clinical pathways and/or
interdisciplinary plans of care/
· Function: Continuous improvement of clinical staff organization, Example: Responsive, open
communication with individual clinical staff/
· Function: Negotiating compensation arrangments, Example: Negotiate risk-sharing contracts/
· Function: Provide ongoing clinical education, Example: Use case reviews and process improvement
teams to keep clinical staff knowledge current
· Function: Staff recruitment, Example: Identify and anticipate demand for specific services.
As long as the physician is licensed and has not had any disciplinary action of his/her record, a hospital
must grant them privileges to admit patients and practice at the hospital. - Answers False
When the clinical staff size is too small, providers may end up with higher than normal patient loads,
therefore endangering patient safety. - Answers True
When the clinical staff size is too large, providers may end up with higher than normal patient loads,
therefore endangering patient safety. - Answers False
