Name:68 68Class:68 68Date:68
TEST BANK FOR
MGMT 11th Edition by Chuck Williams
Chapter6801_Management
1.68_____68is68defined68as68getting68work68done68through68others.
68 a.68 Orientation
68 b.68Marketing
68 c.68 Management
68 d.68Accounting
ANSWER:6868c
2.68When68Ruth68was68hired68by68Graham68Services68Inc.68to68head68its68customer68service68ope
rations,68she68was68told68that68her68role68involved68supervising68the68work68of68her68employees68
and68ensuring68that68they68did68their68jobs68well.68Ruth's68job68is68related68to:
68 a.68 marketing.
68 b.68recruitment.
68 c.68 management.
68 d.68finance.
ANSWER:6868c
Copyright68Cengage68Learning.68Powered68by68Cognero. Page681
,Name:68 68Class:68 68Date:68
3.68At68Troysten68Inc.,68a68construction68company,68Edwin's68job68responsibilities68include68mon
itoring68the68work68carried68out68by68the68company's68site68engineers.68He68is68also68responsible6
8for68ensuring68that68all68the68engineers68are68provided68with68ample68guidance68and68supervisio
n68so68that68they68can68perform68all68the68assigned68tasks68to68the68best68of68their68ability.68In68th
e68given68scenario,68Edwin's68job68is68related68to68_____.
68 a.68 accounting
68 b.68sales
68 c.68 management
68 d.68production
ANSWER:6868c
4.68Relish68Inc.68is68a68fruit68juice68manufacturing68company.68The68company68ensures68that68ra
w68materials68are68fully68utilized.68It68also68makes68sure68that68minimal68waste68is68produced.68T
he68juice68extracting68and68packaging68units68of68the68company68are68designed68in68such68way68t
hat68the68quality68of68its68products68is68maintained68with68minimal68costs.68Relish68is68involved68
in68achieving68_____.
68 a.68 effectiveness
68 b.68efficiency
68 c.68 autonomy
68 d.68power
ANSWER:6868b
5.68Trent68Automobiles68Inc.68was68expecting68a68large68shipment68of68scrap68metal68a68week68e
Copyright68Cengage68Learning.68Powered68by68Cognero. Page682
,Name:68 68Class:68 68Date:68
arlier.68As68the68shipment68did68not68arrive68on68time,68the68supply68manager68at68Trent68Autom
obiles68was68forced68to68place68another68order68for68the68same68quantity68of68scrap68metal68from6
8a68local68manufacturer.68As68a68result,68its68car68manufacturing68processes68got68delayed68and68
expenses68increased.68In68this68scenario,68Trent68Automobiles68is68demonstrating68a68lack68of68_
____.
68 a.68 synergy
68 b.68disintermediation
68 c.68 automation
68 d.68efficiency
ANSWER:6868d
6.68To68reduce68manual68errors,68Debronth68Inc.,68a68machinery68manufacturing68company,68aut
omated68most68of68its68production68processes68using68Computer68Numeric68Control68(CNC)68ma
chines.68This68reduced68the68labor68cost,68wastage68of68raw68materials,68and68rejection68of68finis
hed68goods68due68to68quality68issues.68In68the68context68of68management,68the68automation68of68
production68processes68at68Debronth68Inc.68exemplifies68_____.
68 a.68 synergy
68 b.68efficiency
68 c.68 autonomy
68 d.68contingency
ANSWER:6868b
7.68_____68involves68accomplishing68tasks68that68help68fulfill68organizational68objectives.
Copyright68Cengage68Learning.68Powered68by68Cognero. Page683
, Name:68 68Class:68 68Date:68
68 a.68 Effectiveness
68 b.68Equity
68 c.68 Synergy
68 d.68Retrenchment
ANSWER:6868a
8.68Venus68Diner,68a68fast68food68restaurant,68has68installed68two68additional68billing68counters68t
o68reduce68waiting68time68for68its68customers.68This68has68helped68the68restaurant68improve68its68
customer68service68and68satisfaction.68This68scenario68illustrates68that68Venus68Diner68is68strivin
g68for68_____.
68 a.68 effectiveness
68 b.68consistency
68 c.68 synergy
68 d.68cohesiveness
ANSWER:6868a
9.68Calverd68Bank68was68one68of68the68first68banks68to68open68a68branch68in68the68rural68county68
of68Shirles.68Even68after68many68other68banks68opened68their68branches68in68Shirles,68Calverd68B
ank68continues68to68have68the68biggest68market68share68because68of68its68excellent68customer68ser
vice.68In68the68context68of68management,68the68Shirles68branch68of68Calverd68Bank68illustrates68_
____.
68 a.68 synergy
Copyright68Cengage68Learning.68Powered68by68Cognero. Page684
TEST BANK FOR
MGMT 11th Edition by Chuck Williams
Chapter6801_Management
1.68_____68is68defined68as68getting68work68done68through68others.
68 a.68 Orientation
68 b.68Marketing
68 c.68 Management
68 d.68Accounting
ANSWER:6868c
2.68When68Ruth68was68hired68by68Graham68Services68Inc.68to68head68its68customer68service68ope
rations,68she68was68told68that68her68role68involved68supervising68the68work68of68her68employees68
and68ensuring68that68they68did68their68jobs68well.68Ruth's68job68is68related68to:
68 a.68 marketing.
68 b.68recruitment.
68 c.68 management.
68 d.68finance.
ANSWER:6868c
Copyright68Cengage68Learning.68Powered68by68Cognero. Page681
,Name:68 68Class:68 68Date:68
3.68At68Troysten68Inc.,68a68construction68company,68Edwin's68job68responsibilities68include68mon
itoring68the68work68carried68out68by68the68company's68site68engineers.68He68is68also68responsible6
8for68ensuring68that68all68the68engineers68are68provided68with68ample68guidance68and68supervisio
n68so68that68they68can68perform68all68the68assigned68tasks68to68the68best68of68their68ability.68In68th
e68given68scenario,68Edwin's68job68is68related68to68_____.
68 a.68 accounting
68 b.68sales
68 c.68 management
68 d.68production
ANSWER:6868c
4.68Relish68Inc.68is68a68fruit68juice68manufacturing68company.68The68company68ensures68that68ra
w68materials68are68fully68utilized.68It68also68makes68sure68that68minimal68waste68is68produced.68T
he68juice68extracting68and68packaging68units68of68the68company68are68designed68in68such68way68t
hat68the68quality68of68its68products68is68maintained68with68minimal68costs.68Relish68is68involved68
in68achieving68_____.
68 a.68 effectiveness
68 b.68efficiency
68 c.68 autonomy
68 d.68power
ANSWER:6868b
5.68Trent68Automobiles68Inc.68was68expecting68a68large68shipment68of68scrap68metal68a68week68e
Copyright68Cengage68Learning.68Powered68by68Cognero. Page682
,Name:68 68Class:68 68Date:68
arlier.68As68the68shipment68did68not68arrive68on68time,68the68supply68manager68at68Trent68Autom
obiles68was68forced68to68place68another68order68for68the68same68quantity68of68scrap68metal68from6
8a68local68manufacturer.68As68a68result,68its68car68manufacturing68processes68got68delayed68and68
expenses68increased.68In68this68scenario,68Trent68Automobiles68is68demonstrating68a68lack68of68_
____.
68 a.68 synergy
68 b.68disintermediation
68 c.68 automation
68 d.68efficiency
ANSWER:6868d
6.68To68reduce68manual68errors,68Debronth68Inc.,68a68machinery68manufacturing68company,68aut
omated68most68of68its68production68processes68using68Computer68Numeric68Control68(CNC)68ma
chines.68This68reduced68the68labor68cost,68wastage68of68raw68materials,68and68rejection68of68finis
hed68goods68due68to68quality68issues.68In68the68context68of68management,68the68automation68of68
production68processes68at68Debronth68Inc.68exemplifies68_____.
68 a.68 synergy
68 b.68efficiency
68 c.68 autonomy
68 d.68contingency
ANSWER:6868b
7.68_____68involves68accomplishing68tasks68that68help68fulfill68organizational68objectives.
Copyright68Cengage68Learning.68Powered68by68Cognero. Page683
, Name:68 68Class:68 68Date:68
68 a.68 Effectiveness
68 b.68Equity
68 c.68 Synergy
68 d.68Retrenchment
ANSWER:6868a
8.68Venus68Diner,68a68fast68food68restaurant,68has68installed68two68additional68billing68counters68t
o68reduce68waiting68time68for68its68customers.68This68has68helped68the68restaurant68improve68its68
customer68service68and68satisfaction.68This68scenario68illustrates68that68Venus68Diner68is68strivin
g68for68_____.
68 a.68 effectiveness
68 b.68consistency
68 c.68 synergy
68 d.68cohesiveness
ANSWER:6868a
9.68Calverd68Bank68was68one68of68the68first68banks68to68open68a68branch68in68the68rural68county68
of68Shirles.68Even68after68many68other68banks68opened68their68branches68in68Shirles,68Calverd68B
ank68continues68to68have68the68biggest68market68share68because68of68its68excellent68customer68ser
vice.68In68the68context68of68management,68the68Shirles68branch68of68Calverd68Bank68illustrates68_
____.
68 a.68 synergy
Copyright68Cengage68Learning.68Powered68by68Cognero. Page684
