HBI TEST 2 EXAM QUESTIONS AND ANSWERS
Which of the following is a benefit of using technological tools for appointment confirmation? -
CORRECT ANSWER✅✅✅All of the above:
- They give staff members more time for other tasks
- They make tracking and reporting easier
- Patients often prefer the simplicity and accessibility
If all other COB rules fail, staff members can apply the _____. This says that the contract that has been in
effect the longest will be primary. - CORRECT ANSWER✅✅✅Effective date rule
Which of the following best describes accounts receivable? - CORRECT ANSWER✅✅✅Any charges
that a healthcare organization is owed, but has not yet received
What are the three typical appointment confirmation approaches? - CORRECT
ANSWER✅✅✅Manual, automated, and blended
What are some benefits of mailing patients follow up letters? - CORRECT ANSWER✅✅✅Both the
first and second options:
1. They may reduce the risk of patients not showing up
2. They may decrease check-in delays
As accounts receivable (A/R) accounts age, they _____. (Select all that apply...) - CORRECT
ANSWER✅✅✅- Become harder to resolve
- Produce more collection expense
What of the following are aspects of net days revenue outstanding (NDRO) for accounts receivable?
(Select all that apply...) - CORRECT ANSWER✅✅✅- Represents the real collectible amount of A/R
- Requires more data manipulation than gross days revenue outstanding (GDRO)
What of the following notifications can be used to remind patients about appointments? (Select all that
apply...) - CORRECT ANSWER✅✅✅- Phone
, - Email
- Text
Patients are most likely to confirm their appointment when _____. - CORRECT ANSWER✅✅✅They
hear a human voice on the phone
What of the following are analytical techniques involved in A/R analysis? (Select all that apply...) -
CORRECT ANSWER✅✅✅- A/R turnover rates
- Aging by service type
When should staff members typically call patients to remind them of their appointments? - CORRECT
ANSWER✅✅✅1-2 days before the appointment
When there is a large amount of money in A/R at an organization, this often indicates which of the
following about an organization's financial health? - CORRECT ANSWER✅✅✅There is poor cash flow
at the organization
When is the best time to determine a patient's communication preferences? - CORRECT
ANSWER✅✅✅As far before service as possible
There are _____ categories of billed A/R. - CORRECT ANSWER✅✅✅2
What of the following may be included in an email follow up letter? (Select all that apply...) - CORRECT
ANSWER✅✅✅- An itinerary of the patient's scheduled services
- A map and driving directions
- What to bring and any necessary instructions
An organization's successful A/R performance and cash flow depend on successful collection efforts, so
organizations will sometimes give accounts to third-party collection agencies if the account is _____. -
CORRECT ANSWER✅✅✅Between 60 and 120 days outstanding
Which of the following is a benefit of using technological tools for appointment confirmation? -
CORRECT ANSWER✅✅✅All of the above:
- They give staff members more time for other tasks
- They make tracking and reporting easier
- Patients often prefer the simplicity and accessibility
If all other COB rules fail, staff members can apply the _____. This says that the contract that has been in
effect the longest will be primary. - CORRECT ANSWER✅✅✅Effective date rule
Which of the following best describes accounts receivable? - CORRECT ANSWER✅✅✅Any charges
that a healthcare organization is owed, but has not yet received
What are the three typical appointment confirmation approaches? - CORRECT
ANSWER✅✅✅Manual, automated, and blended
What are some benefits of mailing patients follow up letters? - CORRECT ANSWER✅✅✅Both the
first and second options:
1. They may reduce the risk of patients not showing up
2. They may decrease check-in delays
As accounts receivable (A/R) accounts age, they _____. (Select all that apply...) - CORRECT
ANSWER✅✅✅- Become harder to resolve
- Produce more collection expense
What of the following are aspects of net days revenue outstanding (NDRO) for accounts receivable?
(Select all that apply...) - CORRECT ANSWER✅✅✅- Represents the real collectible amount of A/R
- Requires more data manipulation than gross days revenue outstanding (GDRO)
What of the following notifications can be used to remind patients about appointments? (Select all that
apply...) - CORRECT ANSWER✅✅✅- Phone
- Text
Patients are most likely to confirm their appointment when _____. - CORRECT ANSWER✅✅✅They
hear a human voice on the phone
What of the following are analytical techniques involved in A/R analysis? (Select all that apply...) -
CORRECT ANSWER✅✅✅- A/R turnover rates
- Aging by service type
When should staff members typically call patients to remind them of their appointments? - CORRECT
ANSWER✅✅✅1-2 days before the appointment
When there is a large amount of money in A/R at an organization, this often indicates which of the
following about an organization's financial health? - CORRECT ANSWER✅✅✅There is poor cash flow
at the organization
When is the best time to determine a patient's communication preferences? - CORRECT
ANSWER✅✅✅As far before service as possible
There are _____ categories of billed A/R. - CORRECT ANSWER✅✅✅2
What of the following may be included in an email follow up letter? (Select all that apply...) - CORRECT
ANSWER✅✅✅- An itinerary of the patient's scheduled services
- A map and driving directions
- What to bring and any necessary instructions
An organization's successful A/R performance and cash flow depend on successful collection efforts, so
organizations will sometimes give accounts to third-party collection agencies if the account is _____. -
CORRECT ANSWER✅✅✅Between 60 and 120 days outstanding
