Oral RDM

Rdm Theory week
1a:

- discusses the determined room prices for the week of September 14th
- Show which documents and sources were used to set the room prices
- defend the choices that were made
- the effect of the proposed room prices on the revenue elements need to be explained.

provide advice for the near future.  the week of October 12th (Monday up until and including Sunday).

2a:

- provide advised room prices (Monday October 12th up until and including Sunday August 18th)
- using similar documents and databases as before (data from Clock PMS system, competitor prices)
- explain the possible effects on the
1. ADR,
2. occupancy
3. RevPAR
- The criteria for effective revenue management and drivers of RevPAR need to be known. (Financial
Management)



1b:

- discusses the service quality of the RDM department with the GAP analysis model.
- a link needs to be made to the five dimensions of perceived service quality
(Tangibles, Reliability, Responsiveness, Assurance, Empathy)
- and the elements of consistent quality
(zone of tolerance, measurable goals, special/common causes, satisfiers/dissatisfiers, critical to
quality).
- If possible, use outcomes from the Revinate system. (Hotel Business)



2b:

- The student will provide proposed improvements to the service quality of the RDM
department (or Service department in the restaurant if no RDM practical’s were completed),
in order to close down the gaps in the GAPS analysis model.
- Link to the five dimensions of perceived service quality and the elements of consistent
quality will need to be made. (Hotel Business)
1c:

- discus the staff performance linked to:
1. the organizational structure
2. the service profit chain. (HR Management)

2c:

- proposed improvements for staff performance linked to the organizational structure and the service
profit chain. (HR Management)

,I have used information form the 5-6-2020

Assignment 1a
- discusses the determined room prices for the week of September 14th
- Show which documents and sources were used to set the room prices


- 1 location
- 2 differences in rooms and upselling
- 3 room rate competitors
- 4 Events planned
- 5 Booking pace report
- 6 Leisure or business guests 2019
- 7 Proposed room prices




1 location

, 2 differences in rooms and upselling
Designhotel
 Superior
- 28 m2
- Zit hoek
 Deluxe +50 The dutch: Maastricht
- hastens bed
 Superior
 Family room +15
- 18m2
- 38m2
 Deluxe +10
- 4 persons
- 22m2
- queen size auping
Buitenplaats vaeshartelt - twin bed possible
 Superior  Suite +40
- 22m2 - 32m2
 Deluxe +11 - king-size auping
- 20m2 - big bathtub
- more storage - bath robes
- more luxurious feel - Nespresso machine
 Suite +64
- 31 m2 Townhouse hotel
- 2 person shouer
 Superior
- Bathtub
- 18-22m2
- King-size bed
Amrath grand lémpereur hotel  Deluxe +9
 Superior - Extra chair
- 22m2  Suite +9
 Deluxe +19 - 28-35m2
- 32m2 - extra chair
- persons possible - desk in the room
 Suite +18
- 35 m2
- whirlpool THCB
- Zithoek
 Superior
- personen
- 15-15m2
- douche apart
 Deluxe +10

, - 15-20 m2 - Big desk available (picnic table),
 Suite +40 hammock and swing or
- 30 m2 - A private gym with small spa yoga
- rain shower, bath, sauna or matt, weights cross-trainer




3 room rate competitors



Design Buitenplaats Amrath grand Hownhouse
Hotels The dutch
hotel vaeshartelt l’empereur design hotel THCB
Date and maastricht
maastricht maastricht hotel Maastricht
room type
14-9-2020
superior 69 80 67 88 73,8 78
Deluxe 119 91 86 98 82,8 93
suite 134 155 104 133 91,8 123
15-9-2020
superior 69 80 67 88 73,8 78
Deluxe 119 91 86 98 82,8 93
Suite 134 155 104 133 91,8 123
16-9-2020
superior 89 80 74 88 73,8 78
Deluxe 133 91 93 98 82,8 93
suite 148 155 112 133 91,8 123
17-9-2020
superior 89 80 74 88 73,8 88
Deluxe 133 91 93 98 82,8 103
suite 148 155 112 133 91,8 133
18-9-2020
superior 103 104 93 103 104,4 98
Deluxe 149 114 112 113 113,4 113
suite 164 179 131 163 122,4 143
19-9-2020
superior 153 140 116 x 131,4 108
Deluxe 203 150 134 x 140,4 123
suite 218 215 153 x 149,4 153
20-9-2020
superior 89 58 63 66,4 64,8 57
Deluxe 133 69 82 74,4 73,8 72
suite 148 133 101 118,4 82,8 102

, 21-9-2020
superior 69 80 67 68 64,8 78
Deluxe 119 91 86 78 82,8 93
suite 143 155 104 133 91,8 123

4 Events planned
Mecc

- 16-17 September: Limburg leads
 Event that focuses on entrepreneurship post corona

Other

- Theater month



5 Booking pace report
2019
16-9-19 Monday 11
First booking: 83 days in advanced
Week prior: the most bookings were made  7 rooms
17-9-19 Tuesday 21
First booking: 83 days in advanced
Week prior: the most bookings were made  18 room
The day prior: 5 rooms were booked
Arrival day: 5 rooms were booked
Cancelled: 1 room, 1 day before arrival
18-9-19 Wednesday13
First booking: 142 days in advanced
Week prior: 9 rooms were booked
Day prior: 2 rooms were booked
19-9-19 Thursday19
First booking: 165 days in advanced  5 rooms
Week prior: 6 rooms were booked
Check in day: 4 bookings were made
Cancelled: 1 room, on the check in day
20-9-19 Friday20
First booking: 206 days in advanced  5 rooms
Most bookings made: made between 144 and 100 days in advanced 12 rooms
Canceled: two days before arrival 1 room
21-9-19 Saturday 19
First booking: 207 days in advanced
The month prior: 9 rooms were booked
Cancelled: 71 days prior 3 rooms
22 days prior 1 room
1 day after c/I  1 room
22-9-19 Sunday 6