Biggby Coffee Responsibilities, Mission
Statement, and PERC UPDATED ACTUAL
Exam Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - Every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new Biggby Coffee fanatic per
day, per store, who will actively promote us to others
Biggby Coffee Cultural Values - CORRECT ANSWER - Make friends, have fun, b
yourself, and share great coffee
Shotpuller #1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller #2 - CORRECT ANSWER - Complete and serve toasted food, including
bragels
Shotpuller #3 - CORRECT ANSWER - Brew coffee and run laps
Milkstreamer #1 - CORRECT ANSWER - Steam milk, prepare, and serve drinks
Statement, and PERC UPDATED ACTUAL
Exam Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - Every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new Biggby Coffee fanatic per
day, per store, who will actively promote us to others
Biggby Coffee Cultural Values - CORRECT ANSWER - Make friends, have fun, b
yourself, and share great coffee
Shotpuller #1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller #2 - CORRECT ANSWER - Complete and serve toasted food, including
bragels
Shotpuller #3 - CORRECT ANSWER - Brew coffee and run laps
Milkstreamer #1 - CORRECT ANSWER - Steam milk, prepare, and serve drinks
