Biggby PERC and Position Priorities (Barista
Test) UPDATED ACTUAL Exam
Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - Every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Cashier - 1 - CORRECT ANSWER - Greet customers within three steps of the door and
complete their transactions as quickly as possible
Cashier - 2 - CORRECT ANSWER - Build sales through suggestive selling
Cashier - 3 - CORRECT ANSWER - Clean and restock the POP area, including food
Drive Thru Cashier - 1 - CORRECT ANSWER - Greet customers within 3 seconds &
complete their transaction as quickly as possible
Drive Thru Cashier - 2 - CORRECT ANSWER - Build sales through suggestive selling
Drive Thru Cashier - 3 - CORRECT ANSWER - Clean, restock, & assist production line
operations
Test) UPDATED ACTUAL Exam
Questions and CORRECT Answers
P - CORRECT ANSWER - Perception by customers that we respect their time and move
them as quickly as possible
E - CORRECT ANSWER - Every customer leaves the store in a better mood than when
the customer arrived
R - CORRECT ANSWER - Recognize each customer as an individual
C - CORRECT ANSWER - Consistently produce a high quality beverage
Cashier - 1 - CORRECT ANSWER - Greet customers within three steps of the door and
complete their transactions as quickly as possible
Cashier - 2 - CORRECT ANSWER - Build sales through suggestive selling
Cashier - 3 - CORRECT ANSWER - Clean and restock the POP area, including food
Drive Thru Cashier - 1 - CORRECT ANSWER - Greet customers within 3 seconds &
complete their transaction as quickly as possible
Drive Thru Cashier - 2 - CORRECT ANSWER - Build sales through suggestive selling
Drive Thru Cashier - 3 - CORRECT ANSWER - Clean, restock, & assist production line
operations
