Biggby Coffee UPDATED ACTUAL Exam
Questions and CORRECT Answers
PERC - CORRECT ANSWER - P-perception by the customers that we respect their time
and move them as quickly as possible
E- every customer leaves the store in a better mood than when the customer arrived
R- recognize each customer as an individual
C- consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others
Which pair of procedures most directly effect P of perc? - CORRECT ANSWER - Greet
customers within 3 steps of the door; Thank customers for their patience when service is slow
Which pair of procedures most directly effect E of perc? - CORRECT ANSWER - Engage
customers with energy, excitement, and enthusiasm; run laps every 15 mins
Which pair of procedures most directly effect R of perc? - CORRECT ANSWER - Learn
customers' names, drinks, and stories;
Which pair of procedures most directly effect C of perc? - CORRECT ANSWER - Never
serve lattes with more than 1/2" of foam; Use exact measurements when preparing drinks- don't
guess
Version of Cultural Values - CORRECT ANSWER - Make friends, have fun, b yourself,
share great coffee
Which of the following appearance and uniform policies are NOT related to safety or sanitation?
- CORRECT ANSWER - Our tattoo and hair color policy.
, How and why do we wear an apron? - CORRECT ANSWER - Over the neck, with seems
facing in, tied in back; it keeps germs on our clothing off of equipment, food, etc.
What does FIFO stand for? - CORRECT ANSWER - first in first out; all of our products
What concentration should the sanitizer solution be (in ppm)? - CORRECT ANSWER -
150/200 ppm and above; 1 minute
How long should you wash your hands for? - CORRECT ANSWER - 20 seconds
What is the Five Minute Rule? - CORRECT ANSWER - All equipment and products must
be available five minutes
before open, and until five minutes after close
When a customer orders iced coffee inside the store, the cashier must ask if they want room for
cream and sugar - CORRECT ANSWER - False
Define the term fair trade coffee, and which coffees are fair trade? - CORRECT
ANSWER - Farmers organized as cooperatives are paid fairly for their beans; French roast
Define the term 'organic coffee' and which coffees are organic. - CORRECT ANSWER -
Coffee that is grown without pesticides or herbicides; French roast
Two biggest enemies of coffee? - CORRECT ANSWER - Moisture and air
What is the roast for biggby best blend? - CORRECT ANSWER - Medium-dark
What is the roast for our expresso blend? - CORRECT ANSWER - Medium-dark
Questions and CORRECT Answers
PERC - CORRECT ANSWER - P-perception by the customers that we respect their time
and move them as quickly as possible
E- every customer leaves the store in a better mood than when the customer arrived
R- recognize each customer as an individual
C- consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others
Which pair of procedures most directly effect P of perc? - CORRECT ANSWER - Greet
customers within 3 steps of the door; Thank customers for their patience when service is slow
Which pair of procedures most directly effect E of perc? - CORRECT ANSWER - Engage
customers with energy, excitement, and enthusiasm; run laps every 15 mins
Which pair of procedures most directly effect R of perc? - CORRECT ANSWER - Learn
customers' names, drinks, and stories;
Which pair of procedures most directly effect C of perc? - CORRECT ANSWER - Never
serve lattes with more than 1/2" of foam; Use exact measurements when preparing drinks- don't
guess
Version of Cultural Values - CORRECT ANSWER - Make friends, have fun, b yourself,
share great coffee
Which of the following appearance and uniform policies are NOT related to safety or sanitation?
- CORRECT ANSWER - Our tattoo and hair color policy.
, How and why do we wear an apron? - CORRECT ANSWER - Over the neck, with seems
facing in, tied in back; it keeps germs on our clothing off of equipment, food, etc.
What does FIFO stand for? - CORRECT ANSWER - first in first out; all of our products
What concentration should the sanitizer solution be (in ppm)? - CORRECT ANSWER -
150/200 ppm and above; 1 minute
How long should you wash your hands for? - CORRECT ANSWER - 20 seconds
What is the Five Minute Rule? - CORRECT ANSWER - All equipment and products must
be available five minutes
before open, and until five minutes after close
When a customer orders iced coffee inside the store, the cashier must ask if they want room for
cream and sugar - CORRECT ANSWER - False
Define the term fair trade coffee, and which coffees are fair trade? - CORRECT
ANSWER - Farmers organized as cooperatives are paid fairly for their beans; French roast
Define the term 'organic coffee' and which coffees are organic. - CORRECT ANSWER -
Coffee that is grown without pesticides or herbicides; French roast
Two biggest enemies of coffee? - CORRECT ANSWER - Moisture and air
What is the roast for biggby best blend? - CORRECT ANSWER - Medium-dark
What is the roast for our expresso blend? - CORRECT ANSWER - Medium-dark
