BIGGBY Coffee Study Guide UPDATED
ACTUAL Exam Questions and CORRECT
Answers
What does the P in PERC stand for? - CORRECT ANSWER - Perception by customers
that we respect their time and move them as quickly as possible.
What does the E in PERC stand for? - CORRECT ANSWER - Every customer leaves the
store in a better mood than when the customer arrived.
What does the R in PERC stand for? - CORRECT ANSWER - Recognize each customer
as an individual.
What does the C in PERC stand for? - CORRECT ANSWER - Consistently produce a
high quality beverage.
(T/F) You can have any facial hair as long as it is maintained. - CORRECT ANSWER -
True.
(T/F) A solid-color long sleeve shirt can be worn under a short sleeve shirt. - CORRECT
ANSWER - True.
(T/F) BIGGBY does not allow visible tattoos. - CORRECT ANSWER - False. Tattoos are
allowed as long as they are not excessive or offensive.
(T/F) If your hair reaches your shoulders it must be restrained. - CORRECT ANSWER -
True.
(T/F) Wedding bands and watches are the only type of jewelry permitted. - CORRECT
ANSWER - False.
,(T/F) Employees must not wear false fingernails or nail polish to work. - CORRECT
ANSWER - True.
(T/F) You must wear a belt, and it must be a black or brown leather belt. - CORRECT
ANSWER - True.
(T/F) Pants must not be too baggy, too tight, or have tears, stains, or holes. - CORRECT
ANSWER - True.
(T/F) You must wear an apron while working on the line. - CORRECT ANSWER - True.
(T/F) The appearance of a barista can influence the customer's perception of the quality of
product we serve. - CORRECT ANSWER - True.
Explain FIFO, what does it stand for? - CORRECT ANSWER - It stands for "First In,
First Out."
Why do we use FIFO? - CORRECT ANSWER - It is used to rotate all of our products, not
just the perishable ones.
How can we make sure FIFO happens every time? - CORRECT ANSWER - If you place
new product behind or below existing product, and also check date labels, FIFO will happen
every time.
Define the term "Potentially Hazardous Food." - CORRECT ANSWER - A potentially
hazardous food is a food that is more susceptible to the microorganisms that cause food borne
illness.
, Which potentially hazardous foods do we carry? - CORRECT ANSWER - We carry
turkey, egg, Havarti cheese, ham, milk, whipped cream, cream cheese, soy milk, and coconut
milk.
What can be done to prevent an outbreak of a food borne illness? - CORRECT
ANSWER - Properly store and handle food, using proper hand washing techniques to
reduce the risk of cross-contamination. Avoid storing food in the temperature danger zone.
How long should you wash your hands for to make sure they are thoroughly washed? -
CORRECT ANSWER - Hands should be washed for at least 20 seconds. An easy way to
help with this is to say PERC twice while scrubbing.
(T/F) Lemonade is served with ice. - CORRECT ANSWER - True.
How much ice does an iced tea receive? - CORRECT ANSWER - 2/3 cup ice.
How many tea bags do you use to brew iced tea? - CORRECT ANSWER - 2.
How much ice do you use to make a batch of iced coffee? - CORRECT ANSWER -3
(level) 24 oz. cups.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Lemonade? - CORRECT
ANSWER - 3 pumps strawberry.
How much syrup, sugar, or cream is used in a 24oz. Vanilla Iced Steamer? - CORRECT
ANSWER - 5 pumps vanilla.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Magic Milk? - CORRECT
ANSWER - 1.5 pumps vanilla, 1.5 pumps strawberry.
ACTUAL Exam Questions and CORRECT
Answers
What does the P in PERC stand for? - CORRECT ANSWER - Perception by customers
that we respect their time and move them as quickly as possible.
What does the E in PERC stand for? - CORRECT ANSWER - Every customer leaves the
store in a better mood than when the customer arrived.
What does the R in PERC stand for? - CORRECT ANSWER - Recognize each customer
as an individual.
What does the C in PERC stand for? - CORRECT ANSWER - Consistently produce a
high quality beverage.
(T/F) You can have any facial hair as long as it is maintained. - CORRECT ANSWER -
True.
(T/F) A solid-color long sleeve shirt can be worn under a short sleeve shirt. - CORRECT
ANSWER - True.
(T/F) BIGGBY does not allow visible tattoos. - CORRECT ANSWER - False. Tattoos are
allowed as long as they are not excessive or offensive.
(T/F) If your hair reaches your shoulders it must be restrained. - CORRECT ANSWER -
True.
(T/F) Wedding bands and watches are the only type of jewelry permitted. - CORRECT
ANSWER - False.
,(T/F) Employees must not wear false fingernails or nail polish to work. - CORRECT
ANSWER - True.
(T/F) You must wear a belt, and it must be a black or brown leather belt. - CORRECT
ANSWER - True.
(T/F) Pants must not be too baggy, too tight, or have tears, stains, or holes. - CORRECT
ANSWER - True.
(T/F) You must wear an apron while working on the line. - CORRECT ANSWER - True.
(T/F) The appearance of a barista can influence the customer's perception of the quality of
product we serve. - CORRECT ANSWER - True.
Explain FIFO, what does it stand for? - CORRECT ANSWER - It stands for "First In,
First Out."
Why do we use FIFO? - CORRECT ANSWER - It is used to rotate all of our products, not
just the perishable ones.
How can we make sure FIFO happens every time? - CORRECT ANSWER - If you place
new product behind or below existing product, and also check date labels, FIFO will happen
every time.
Define the term "Potentially Hazardous Food." - CORRECT ANSWER - A potentially
hazardous food is a food that is more susceptible to the microorganisms that cause food borne
illness.
, Which potentially hazardous foods do we carry? - CORRECT ANSWER - We carry
turkey, egg, Havarti cheese, ham, milk, whipped cream, cream cheese, soy milk, and coconut
milk.
What can be done to prevent an outbreak of a food borne illness? - CORRECT
ANSWER - Properly store and handle food, using proper hand washing techniques to
reduce the risk of cross-contamination. Avoid storing food in the temperature danger zone.
How long should you wash your hands for to make sure they are thoroughly washed? -
CORRECT ANSWER - Hands should be washed for at least 20 seconds. An easy way to
help with this is to say PERC twice while scrubbing.
(T/F) Lemonade is served with ice. - CORRECT ANSWER - True.
How much ice does an iced tea receive? - CORRECT ANSWER - 2/3 cup ice.
How many tea bags do you use to brew iced tea? - CORRECT ANSWER - 2.
How much ice do you use to make a batch of iced coffee? - CORRECT ANSWER -3
(level) 24 oz. cups.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Lemonade? - CORRECT
ANSWER - 3 pumps strawberry.
How much syrup, sugar, or cream is used in a 24oz. Vanilla Iced Steamer? - CORRECT
ANSWER - 5 pumps vanilla.
How much syrup, sugar, or cream is used in a 16oz. Strawberry Magic Milk? - CORRECT
ANSWER - 1.5 pumps vanilla, 1.5 pumps strawberry.
