Biggby Test UPDATED Exam Questions and
CORRECT Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible.
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better store than
when the customer arrived
R of PERC - CORRECT ANSWER - Recognize each customer as an individual
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the door. -
CORRECT ANSWER -P
To which letter of PERC does this relate? Make suggestions to new customers who need help
figuring out what to order. - CORRECT ANSWER -R
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of foam. -
CORRECT ANSWER -C
To which letter of PERC does this relate? Thank customers for their patience when it gets busy
and the line slows down. - CORRECT ANSWER -P
To which letter of PERC does this relate? Keep the lobby and restrooms clean by running laps
every fifteen minutes. - CORRECT ANSWER -E
To which letter of PERC does this relate? Follow up with a customer on a conversation from the
previous visit. - CORRECT ANSWER -R
, To which letter of PERC does this relate? Engage customers with energy, excitement, and
enthusiasm. - CORRECT ANSWER -E
To which letter of PERC does this relate? Learn customers' names, drinks, and stories -
CORRECT ANSWER -R
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store who will actively promote us to others!
Cultural Values - CORRECT ANSWER - Make Friends, Have Fun, B Happy, Share Great
Coffee
How and Why do we wear an apron? - CORRECT ANSWER - Over the neck, with seams
facing in, tied in the back; it keeps germs on our clothing off of food and equipment
What is the five minute rule? - CORRECT ANSWER - All products must be available
with the door unlocked five minutes before opening and until five minutes after closing
When a customer orders iced coffee, the cashier must ask if they would like room for cream and
sugar? - CORRECT ANSWER - TRUE
What degrees of roast are our coffees? - CORRECT ANSWER - Medium, medium-dark,
and dark
Define the term "organic coffee" and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without the use of pesticides; French Roast, Black &
Tan, and Costa Rica
What is the roast of our espresso blend? - CORRECT ANSWER - Medium
CORRECT Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible.
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better store than
when the customer arrived
R of PERC - CORRECT ANSWER - Recognize each customer as an individual
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the door. -
CORRECT ANSWER -P
To which letter of PERC does this relate? Make suggestions to new customers who need help
figuring out what to order. - CORRECT ANSWER -R
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of foam. -
CORRECT ANSWER -C
To which letter of PERC does this relate? Thank customers for their patience when it gets busy
and the line slows down. - CORRECT ANSWER -P
To which letter of PERC does this relate? Keep the lobby and restrooms clean by running laps
every fifteen minutes. - CORRECT ANSWER -E
To which letter of PERC does this relate? Follow up with a customer on a conversation from the
previous visit. - CORRECT ANSWER -R
, To which letter of PERC does this relate? Engage customers with energy, excitement, and
enthusiasm. - CORRECT ANSWER -E
To which letter of PERC does this relate? Learn customers' names, drinks, and stories -
CORRECT ANSWER -R
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store who will actively promote us to others!
Cultural Values - CORRECT ANSWER - Make Friends, Have Fun, B Happy, Share Great
Coffee
How and Why do we wear an apron? - CORRECT ANSWER - Over the neck, with seams
facing in, tied in the back; it keeps germs on our clothing off of food and equipment
What is the five minute rule? - CORRECT ANSWER - All products must be available
with the door unlocked five minutes before opening and until five minutes after closing
When a customer orders iced coffee, the cashier must ask if they would like room for cream and
sugar? - CORRECT ANSWER - TRUE
What degrees of roast are our coffees? - CORRECT ANSWER - Medium, medium-dark,
and dark
Define the term "organic coffee" and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without the use of pesticides; French Roast, Black &
Tan, and Costa Rica
What is the roast of our espresso blend? - CORRECT ANSWER - Medium
