Biggby Final Knowledge Test UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others.
Direct effect of P - CORRECT ANSWER - Greet customers within 3 steps of the door;
thank customers for their patience when service is slow.
Direct effect of E - CORRECT ANSWER - Engage customers with energy, excitement,
and enthusiasm; run laps every 15 minutes.
Direct effect of R - CORRECT ANSWER - Learn customers names, drinks, and stories;
make suggestions to customers who do not know what to order.
Direct effect of C - CORRECT ANSWER - Never serve lattes with more than 1/2" of
foam; use exact measurements when preparing drinks--don't guess.
Five Minute Rule - CORRECT ANSWER - All products must be available with the door
unlocked 5 minutes before and after open/close.
What concentration should sanitizer be and how long should dishes be submerged. - CORRECT
ANSWER - 150/200ppm +
1 minute
What does Fair Trade mean? - CORRECT ANSWER - Farmers organize as cooperatives
are paid fairly for their beans.
ACTUAL Exam Questions and CORRECT
Answers
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actively promote us to others.
Direct effect of P - CORRECT ANSWER - Greet customers within 3 steps of the door;
thank customers for their patience when service is slow.
Direct effect of E - CORRECT ANSWER - Engage customers with energy, excitement,
and enthusiasm; run laps every 15 minutes.
Direct effect of R - CORRECT ANSWER - Learn customers names, drinks, and stories;
make suggestions to customers who do not know what to order.
Direct effect of C - CORRECT ANSWER - Never serve lattes with more than 1/2" of
foam; use exact measurements when preparing drinks--don't guess.
Five Minute Rule - CORRECT ANSWER - All products must be available with the door
unlocked 5 minutes before and after open/close.
What concentration should sanitizer be and how long should dishes be submerged. - CORRECT
ANSWER - 150/200ppm +
1 minute
What does Fair Trade mean? - CORRECT ANSWER - Farmers organize as cooperatives
are paid fairly for their beans.
