Biggby Training Pages 1-12 in Workbook
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is P in PERC? - CORRECT ANSWER - Perception by customers that we respect
their time and move them as quickly as possible.
What is E in PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when the customer arrived.
What is R in PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C in PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What activities require that you wash your hands? - CORRECT ANSWER - Every time
you cough or sneeze, after handling cash, after handling trash, after touching hair or face, after
eating, or when your judgment tells you too.
How many sheets of paper towel is plenty? - CORRECT ANSWER - 2 sheets
What does FIFO stand for? Why do we use it? - CORRECT ANSWER - FIFO stands for,
'first in, first out,' We use it to ensure proper product rotation. We can make sure it happens by
doing it with all of our products.
Define, "Potentially hazardous food." Which potentially hazardous foods do we carry? What can
be done to prevent an outbreak of a food borne illness? - CORRECT ANSWER - This is
food that is more susceptible to the microorganisms that cause food borne illness. We carry milk,
cream cheese, meat, whipped cream, soy milk, and Havarti. To prevent food borne illness we
don't prepare food next to physical hazards, we don't use glass or plastic cups, and not putting
outside food in our fridge.
, What do we use to clean tables and counters? - CORRECT ANSWER - We use sani
towels and all purpose cleaner.
How strong should the red sanitizer concentration be? - CORRECT ANSWER - 150-
300ppm.
What is the pattern and rhyme for mopping? - CORRECT ANSWER - Go in a Z pattern
and do 1, 2, 3 flip and 1, 2, 3 dip.
Lemonade is served with a _________________ and when a customer orders and Iced Tea, the
Cashier should ask: - CORRECT ANSWER - a slice of lemon, "Would you like that with
a slice of lemon?"
When brewing Iced Tea, you run the brewing cycle twice with the same tea bags, into the
same_________. - CORRECT ANSWER - Pitcher.
A batch of iced coffee is prepared by.... - CORRECT ANSWER - Brewing a pot of Biggby
Best with two scoops of beans and combining with 3 Super cups of ice.
What are the three priorities of the Shotpuller? - CORRECT ANSWER - 1: Pull shots and
to set up drinks.
2: Brew Coffee.
3: Run laps/Maintain facility
How soon after the Cashier out a drink should the Shotpuller begin pulling shots and setting up
the drinks?
Why does the Cashier call out the drinks? - CORRECT ANSWER - Immediately
To communicate with the Shotpuller to begin pulling shots and setting up the drink.
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is P in PERC? - CORRECT ANSWER - Perception by customers that we respect
their time and move them as quickly as possible.
What is E in PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when the customer arrived.
What is R in PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C in PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What activities require that you wash your hands? - CORRECT ANSWER - Every time
you cough or sneeze, after handling cash, after handling trash, after touching hair or face, after
eating, or when your judgment tells you too.
How many sheets of paper towel is plenty? - CORRECT ANSWER - 2 sheets
What does FIFO stand for? Why do we use it? - CORRECT ANSWER - FIFO stands for,
'first in, first out,' We use it to ensure proper product rotation. We can make sure it happens by
doing it with all of our products.
Define, "Potentially hazardous food." Which potentially hazardous foods do we carry? What can
be done to prevent an outbreak of a food borne illness? - CORRECT ANSWER - This is
food that is more susceptible to the microorganisms that cause food borne illness. We carry milk,
cream cheese, meat, whipped cream, soy milk, and Havarti. To prevent food borne illness we
don't prepare food next to physical hazards, we don't use glass or plastic cups, and not putting
outside food in our fridge.
, What do we use to clean tables and counters? - CORRECT ANSWER - We use sani
towels and all purpose cleaner.
How strong should the red sanitizer concentration be? - CORRECT ANSWER - 150-
300ppm.
What is the pattern and rhyme for mopping? - CORRECT ANSWER - Go in a Z pattern
and do 1, 2, 3 flip and 1, 2, 3 dip.
Lemonade is served with a _________________ and when a customer orders and Iced Tea, the
Cashier should ask: - CORRECT ANSWER - a slice of lemon, "Would you like that with
a slice of lemon?"
When brewing Iced Tea, you run the brewing cycle twice with the same tea bags, into the
same_________. - CORRECT ANSWER - Pitcher.
A batch of iced coffee is prepared by.... - CORRECT ANSWER - Brewing a pot of Biggby
Best with two scoops of beans and combining with 3 Super cups of ice.
What are the three priorities of the Shotpuller? - CORRECT ANSWER - 1: Pull shots and
to set up drinks.
2: Brew Coffee.
3: Run laps/Maintain facility
How soon after the Cashier out a drink should the Shotpuller begin pulling shots and setting up
the drinks?
Why does the Cashier call out the drinks? - CORRECT ANSWER - Immediately
To communicate with the Shotpuller to begin pulling shots and setting up the drink.
