Biggby UPDATED Exam Questions and
CORRECT Answers
Perc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible.
Every customer leaves the store in a better mood then when the customer arrived.
Recognize each customer as an individual.
Consistently produce high quality beverages.
Our mission - CORRECT ANSWER - Create one new biggby coffee fanatic per day per
store who will actively promote us to others
Cultural value - CORRECT ANSWER - Be happy
Have fun
Make friends
Love people
Drink great coffee
Danger zone - CORRECT ANSWER - 40-135 degrees
Two species of coffee plants - CORRECT ANSWER - Arabica and Robusta
All of our coffees are roasted - CORRECT ANSWER - Medium, medium-dark, dark
Our coffee is roasted how often - CORRECT ANSWER - Every week
Fair trade coffee - CORRECT ANSWER - Ensures that family farmers organized as co-
operatives receive a fair price.
,French roast, Rwanda, and Black and Tan
Organic coffee - CORRECT ANSWER - Grown without the use of harmful pesticides or
herbicides.
French roast, Black and Tan, and Costa Rican
Flavored coffee - CORRECT ANSWER - Creme brulee, hazelnut cream, and Michigan
cherry
Decaf coffee - CORRECT ANSWER - Biggbys best, French roast, and hazelnut cream
Coffees biggest enemy - CORRECT ANSWER - Air and moisture
3 coffees available every day - CORRECT ANSWER - 1st airpot: biggby best
2nd airpot: french roast
And espresso via shots
3rd airpot rotation - CORRECT ANSWER - Black and Tan
Costa Rica
Mocha Java
Rwanda
4th airpot - CORRECT ANSWER - Varietal decaf
5th airpot rotation - CORRECT ANSWER - Creme brulee
Hazelnut cream
Michigan cherry
, If an adult wanted a Magic Milk, it would e referred to as - CORRECT ANSWER - an
Iced Steamer
Magic Milk Procedure - CORRECT ANSWER - Add 2/3 cup of ice- to the line
8oz-1 pump thick, 2 pumps thin
16oz- 2 pumps thick, 4 pumps thin
With coffee in the drive through what do you ask... - CORRECT ANSWER - How many
cream and sugar would you like?
FIFO - CORRECT ANSWER - First in. First out. Place new products behind existing
products.
Shotpuller priorities - CORRECT ANSWER - 1. Pull shots and set up drinks
2. Brew coffee
3. Run laps/ Maintain facility
Frozen Latte Procedure - CORRECT ANSWER - Measure a heaping cup of ice and pour
into blender
Add tenacious tonic- 4, 5, 6
Add appropraite syrup
Add espresso-2,2,3
Blend
Creme Freeze - CORRECT ANSWER - frozen non-coffee drinks
Level cup of ice
Tenacious tonic-4,5,6
Add syrup, fruit, and liquid base-4,5,6
CORRECT Answers
Perc - CORRECT ANSWER - Perception by customers that we respect their time and
move them as quickly as possible.
Every customer leaves the store in a better mood then when the customer arrived.
Recognize each customer as an individual.
Consistently produce high quality beverages.
Our mission - CORRECT ANSWER - Create one new biggby coffee fanatic per day per
store who will actively promote us to others
Cultural value - CORRECT ANSWER - Be happy
Have fun
Make friends
Love people
Drink great coffee
Danger zone - CORRECT ANSWER - 40-135 degrees
Two species of coffee plants - CORRECT ANSWER - Arabica and Robusta
All of our coffees are roasted - CORRECT ANSWER - Medium, medium-dark, dark
Our coffee is roasted how often - CORRECT ANSWER - Every week
Fair trade coffee - CORRECT ANSWER - Ensures that family farmers organized as co-
operatives receive a fair price.
,French roast, Rwanda, and Black and Tan
Organic coffee - CORRECT ANSWER - Grown without the use of harmful pesticides or
herbicides.
French roast, Black and Tan, and Costa Rican
Flavored coffee - CORRECT ANSWER - Creme brulee, hazelnut cream, and Michigan
cherry
Decaf coffee - CORRECT ANSWER - Biggbys best, French roast, and hazelnut cream
Coffees biggest enemy - CORRECT ANSWER - Air and moisture
3 coffees available every day - CORRECT ANSWER - 1st airpot: biggby best
2nd airpot: french roast
And espresso via shots
3rd airpot rotation - CORRECT ANSWER - Black and Tan
Costa Rica
Mocha Java
Rwanda
4th airpot - CORRECT ANSWER - Varietal decaf
5th airpot rotation - CORRECT ANSWER - Creme brulee
Hazelnut cream
Michigan cherry
, If an adult wanted a Magic Milk, it would e referred to as - CORRECT ANSWER - an
Iced Steamer
Magic Milk Procedure - CORRECT ANSWER - Add 2/3 cup of ice- to the line
8oz-1 pump thick, 2 pumps thin
16oz- 2 pumps thick, 4 pumps thin
With coffee in the drive through what do you ask... - CORRECT ANSWER - How many
cream and sugar would you like?
FIFO - CORRECT ANSWER - First in. First out. Place new products behind existing
products.
Shotpuller priorities - CORRECT ANSWER - 1. Pull shots and set up drinks
2. Brew coffee
3. Run laps/ Maintain facility
Frozen Latte Procedure - CORRECT ANSWER - Measure a heaping cup of ice and pour
into blender
Add tenacious tonic- 4, 5, 6
Add appropraite syrup
Add espresso-2,2,3
Blend
Creme Freeze - CORRECT ANSWER - frozen non-coffee drinks
Level cup of ice
Tenacious tonic-4,5,6
Add syrup, fruit, and liquid base-4,5,6
