& VERIFIED ANSWERS (UPDATED TO PASS)
Human Resource Management Correct answer-Designing formal systems in an organization to
manage human talent for accomplishing organizational goals.
Why Organizations Need HRM Correct answer--Address worker engagement, performance,
leadership development, retention
-Manage health care, retirement concerns, hiring, and educating
-Manage a globalized workforce, diversity, sustainability, and social media
-Facilitate the sharing of employee knowledge and expertise
Core Competency Correct answer-A unique capability that creates high value and differentiates an
organization from its competition
Human Capital Correct answer-Collective value of the capabilities, knowledge, skills, and
motivation of an organizations workforce
Productivity Correct answer-A measure of the quantity and quality of work done, considering the
cost of resources used
Unit Labor Cost Correct answer-A measure of HR productivity computed by dividing the average
cost of workers by their average levels of output
Organizational Culture Correct answer-Shared values and beliefs that give members of an
organization meaning and provide them with rules for behavior
HR Management Functions Correct answer--HR strategy and planning
-Equal employment opportunity
-Staffing
-Talent management and development
-Rewards
-Risk management and worker protection
-Employee and labor relations
HR Management External Influences Correct answer--Global
-Environmental
-Cultural/Geographic
-Politcal
-Social
-Legal
-Economic
-Technological
Roles of HR Management Correct answer-Administrative, Operational, Strategic
HR Management Challenges Correct answer--Competition -Cost Pressures, and Restructuring
-Globalization
-A Changing Workforce
-Human Resource and Technology
, Competition, Cost Pressures, and Restructuring Correct answer--Job shifts
-Skill shortages
Globalization Correct answer-Integration of global operations, management, and strategic alliances
Benefits of Technology Correct answer-Improves administrative and operational efficiency of HR
functions and reduces costs
Technology Trends Correct answer--Mobile devices
-Social media
Ethics Culture and Practices Correct answer-Ethics includes corporate social responsibility and
sustainable practices
Ethics and Global Differences Correct answer-Differences in legal, political, and cultural values and
practices in different countries
Sarbanes-Oxley (SOX) Act Correct answer-Reduces likelihood of illegal and unethical behaviors
Requires companies to:
-Establish ethics codes
-Develop employee complaint systems
-Have antiretaliation polices for employees who act as whistle-blowers to identify wrongful actions
HR Management Competencies Correct answer--Strategic knowledge
-Legal capability
-Administrative capability
-Operational capability
-Technology and usage abilities
HR Generalist Correct answer-A person who has responsibility for performing a variety of HR
activities
HR Specialist Correct answer-A person who has in-depth knowledge and expertise in a specific area
of area of HR
HR Resource Professional Associations Correct answer--Society for Human Resource Management
(SHRM)
-International Personnel Management Association (IPMA)
-WorldatWork Association
-Association for Talent Development (ATD)
-Specific HR activities
HR Certifications Correct answer--Professional in Human Resources (PHR)
-Senior Professional in Human Resources (SPHR)
-Global Professional in Human Resources (GPHR)
-SHRM exams and certifications
Strategy Correct answer-A plan an organization follows for how to compete successfully, survive,
and grow