CFSP Exam – Questions With Applicable Solutions
What does NAFEM stand for? Correct Answer - North
American Association of Food Equipment Manufacturers
4 developments to foodservice contributed by the Romans Correct
Answer - 1) Developed the first culinary schools
2) Developed the early recipe books
3) Instituted differentiation of duties in the kitchen
4) Started banqueting services
Distinguishing characteristics of the commercial segments of the
foodservice industry Correct Answer - - Dominated by chains
and independent operators
- Patrons have access to many alternatives (competition in the
market)
- Intend to create repeat business
- Operators are profit-driven
Distinguishing characteristics of the institutional (non-commercial)
segments of the foodservice industry: Correct Answer - -
Encompass non-profits, government funded operations, and even
some for-profit eldercare, healthcare, and correctional facilities
- Provide meals as a supplemental service (not their main offering)
- Profit from foodservice is not a major motivation
- Relative lack of choice
List all the commercial market segments Correct Answer - -
QSRs
- Full Service Restaurants
- Recreation
- Supermarkets
- Bars & Taverns
- Cafeterias
,- Hotels & Motels
- Convenience Stores
- Other Retailers
List all the institutional market segments Correct Answer - -
Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment Correct Answer - Are commonly
chains; usually fast food
Describe Full Service Restaurant market segment Correct Answer
- Upscale dining experience
Describe Recreation market segment Correct Answer -
Foodservice operations at theme parks, stadiums, arenas, or country
clubs; customers are usually more interested in the activity than the
food
Describe the Supermarket market segment Correct Answer -
Devoted space for hot and cold foodservice operations
Describe the Bars & Taverns market segment Correct Answer -
Primary business is bar sales and food is secondary
,Describe the Cafeteria market segment Correct Answer -
Usually chain operations; popular with college students, large
families, and retirees
Describe the Hotels & Motels market segment Correct Answer -
Most revenue comes from guests, banquets, and conventions;
breakfast and dinner are the major meals
Describe the Convenience Store market segment Correct Answer -
Sell mostly pre-prepared food
Describe the Business & Industry market segment Correct Answer
- Manufacturing concerns, financial institutions, and utility
companies that provide foodservice facilities at their companies
Describe the Schools market segment Correct Answer - Public
schools receive funding for assisted meals, might get free USDA
commodities like milk, butter, ground beef
Describe the Hospitals market segment Correct Answer - All
public and private critical and long term care facilities; patient
feeding, staff and visitor feeding in cafeterias, restaurants, coffee
shops, and snack kiosks
Describe the Military market segment Correct Answer - Non-
deployment base feeding of military personnel in the army, navy, air
force, marines, and coast guard
Describe the Vending market segment Correct Answer - Grab-
and-go units at business schools, colleges, etc...
Describe the Colleges & Universities market segment Correct
Answer - Dorm board plan feeding, cafeterias, pubs, carts and
kiosks, and food courts
, Describe the Nursing Homes market segment Correct Answer -
Aging popular is growing, creating a want for upscale senior housing
options and meal support in healthcare facilities
Describe the Airlines market segment Correct Answer -
Specialized equipment needed for storing, preparing, and dining;
usually provides meals or snacks for customers
Name three ways that commercial restaurant segments can be
categorized or subdivided Correct Answer - Ownership -
independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria
service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining,
casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method,
Money, and Menu)
In what institutional segments are contract management firms most
dominant? Correct Answer - Industrial, Universities, and
Healthcare
List all the industry mega-trends and how they will impact all
foodservice operators in the years to come Correct Answer - -
Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues
of obesity and weight loss are also here to stay
What does NAFEM stand for? Correct Answer - North
American Association of Food Equipment Manufacturers
4 developments to foodservice contributed by the Romans Correct
Answer - 1) Developed the first culinary schools
2) Developed the early recipe books
3) Instituted differentiation of duties in the kitchen
4) Started banqueting services
Distinguishing characteristics of the commercial segments of the
foodservice industry Correct Answer - - Dominated by chains
and independent operators
- Patrons have access to many alternatives (competition in the
market)
- Intend to create repeat business
- Operators are profit-driven
Distinguishing characteristics of the institutional (non-commercial)
segments of the foodservice industry: Correct Answer - -
Encompass non-profits, government funded operations, and even
some for-profit eldercare, healthcare, and correctional facilities
- Provide meals as a supplemental service (not their main offering)
- Profit from foodservice is not a major motivation
- Relative lack of choice
List all the commercial market segments Correct Answer - -
QSRs
- Full Service Restaurants
- Recreation
- Supermarkets
- Bars & Taverns
- Cafeterias
,- Hotels & Motels
- Convenience Stores
- Other Retailers
List all the institutional market segments Correct Answer - -
Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment Correct Answer - Are commonly
chains; usually fast food
Describe Full Service Restaurant market segment Correct Answer
- Upscale dining experience
Describe Recreation market segment Correct Answer -
Foodservice operations at theme parks, stadiums, arenas, or country
clubs; customers are usually more interested in the activity than the
food
Describe the Supermarket market segment Correct Answer -
Devoted space for hot and cold foodservice operations
Describe the Bars & Taverns market segment Correct Answer -
Primary business is bar sales and food is secondary
,Describe the Cafeteria market segment Correct Answer -
Usually chain operations; popular with college students, large
families, and retirees
Describe the Hotels & Motels market segment Correct Answer -
Most revenue comes from guests, banquets, and conventions;
breakfast and dinner are the major meals
Describe the Convenience Store market segment Correct Answer -
Sell mostly pre-prepared food
Describe the Business & Industry market segment Correct Answer
- Manufacturing concerns, financial institutions, and utility
companies that provide foodservice facilities at their companies
Describe the Schools market segment Correct Answer - Public
schools receive funding for assisted meals, might get free USDA
commodities like milk, butter, ground beef
Describe the Hospitals market segment Correct Answer - All
public and private critical and long term care facilities; patient
feeding, staff and visitor feeding in cafeterias, restaurants, coffee
shops, and snack kiosks
Describe the Military market segment Correct Answer - Non-
deployment base feeding of military personnel in the army, navy, air
force, marines, and coast guard
Describe the Vending market segment Correct Answer - Grab-
and-go units at business schools, colleges, etc...
Describe the Colleges & Universities market segment Correct
Answer - Dorm board plan feeding, cafeterias, pubs, carts and
kiosks, and food courts
, Describe the Nursing Homes market segment Correct Answer -
Aging popular is growing, creating a want for upscale senior housing
options and meal support in healthcare facilities
Describe the Airlines market segment Correct Answer -
Specialized equipment needed for storing, preparing, and dining;
usually provides meals or snacks for customers
Name three ways that commercial restaurant segments can be
categorized or subdivided Correct Answer - Ownership -
independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria
service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining,
casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method,
Money, and Menu)
In what institutional segments are contract management firms most
dominant? Correct Answer - Industrial, Universities, and
Healthcare
List all the industry mega-trends and how they will impact all
foodservice operators in the years to come Correct Answer - -
Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues
of obesity and weight loss are also here to stay
