MGMT 3330
MGMT 3330 Exam 2 Questions AND Answers
Newest Updated Edition
1. In which of the following situations is e-mail a good communication medium to use? - ANSWER ✔ -
when you message concerns routine matters
2. One of the stated downsides of the Electronic Communications Privacy Act is that - ANSWER ✔ -
morale can suffer
3. You should avoid using ___ and ___ in business e-mail - ANSWER ✔ - acronyms; abbreviations
4. Which of the following is a defining characteristic of instant messaging? - ANSWER ✔ - near real-
time operation
5. Example of how instant messaging facilitates communication? - ANSWER ✔ - It helps quicken the
response time between customer service and customers
6. What is one benefit of text messaging that instant messaging does not have? - ANSWER ✔ - Texts
can be received away from a computer
7. In many ways instant messaging is replacing - ANSWER ✔ - short phone transactions
8. Example of instant messaging etiquette - ANSWER ✔ - Log off IM when you're not using it
9. Blogs are: - ANSWER ✔ - intended to be short and updated frequently
1
MGMT 3330
, MGMT 3330
10. The most-cited use of external blogs is for - ANSWER ✔ - marketing
11. Business writing stresses - ANSWER ✔ - purposefulness
12. External audience that is not directly affected by the message - ANSWER ✔ - watchdog audience
13. Giving examples is one of the most common ways to - ANSWER ✔ - develop unfamiliar concepts
14. Business writers use analogies to - ANSWER ✔ - help the audience see the idea in a new light
15. A way to create a tone of goodwill - ANSWER ✔ - emphasize reader benefits
16. Example of a "you-oriented" statement - ANSWER ✔ - If you thrive in an environment that is always
challenging, you can flourish here
17. A (n) ____ sentence is the umbrella which covers all the other sentences in the paragraph. - ANSWER
✔ - topic
18. How do transitional words bring coherence to a paragraph? - ANSWER ✔ - by acting as sign posts to
the readers to show relationships between ideas
19. According to the author of the book "Write Up the Corporate Ladder" , what is the first step in the
business writing planning process - ANSWER ✔ - choose a format
20. Not one of the common reasons people experience writer's block - ANSWER ✔ - They do not believe
writing is highly valued
2
MGMT 3330
MGMT 3330 Exam 2 Questions AND Answers
Newest Updated Edition
1. In which of the following situations is e-mail a good communication medium to use? - ANSWER ✔ -
when you message concerns routine matters
2. One of the stated downsides of the Electronic Communications Privacy Act is that - ANSWER ✔ -
morale can suffer
3. You should avoid using ___ and ___ in business e-mail - ANSWER ✔ - acronyms; abbreviations
4. Which of the following is a defining characteristic of instant messaging? - ANSWER ✔ - near real-
time operation
5. Example of how instant messaging facilitates communication? - ANSWER ✔ - It helps quicken the
response time between customer service and customers
6. What is one benefit of text messaging that instant messaging does not have? - ANSWER ✔ - Texts
can be received away from a computer
7. In many ways instant messaging is replacing - ANSWER ✔ - short phone transactions
8. Example of instant messaging etiquette - ANSWER ✔ - Log off IM when you're not using it
9. Blogs are: - ANSWER ✔ - intended to be short and updated frequently
1
MGMT 3330
, MGMT 3330
10. The most-cited use of external blogs is for - ANSWER ✔ - marketing
11. Business writing stresses - ANSWER ✔ - purposefulness
12. External audience that is not directly affected by the message - ANSWER ✔ - watchdog audience
13. Giving examples is one of the most common ways to - ANSWER ✔ - develop unfamiliar concepts
14. Business writers use analogies to - ANSWER ✔ - help the audience see the idea in a new light
15. A way to create a tone of goodwill - ANSWER ✔ - emphasize reader benefits
16. Example of a "you-oriented" statement - ANSWER ✔ - If you thrive in an environment that is always
challenging, you can flourish here
17. A (n) ____ sentence is the umbrella which covers all the other sentences in the paragraph. - ANSWER
✔ - topic
18. How do transitional words bring coherence to a paragraph? - ANSWER ✔ - by acting as sign posts to
the readers to show relationships between ideas
19. According to the author of the book "Write Up the Corporate Ladder" , what is the first step in the
business writing planning process - ANSWER ✔ - choose a format
20. Not one of the common reasons people experience writer's block - ANSWER ✔ - They do not believe
writing is highly valued
2
MGMT 3330
