SS24DUWB - DELIVERING UCONNCECT EXAM QUESTIONS AND ANSWERS SOLVED CORRECTLY
WHICH DESCRIPTION FITS THE KEY VEHICLE INFORMATION CHECKLIST - Answers The key Vehicle
information checklist contains items to complete with your customer during delivery
To use Apple carplay and wifi simultaneously you must _____ - Answers connect Apple carplay using a
USB cord
What is true about customer hot buttons? - Answers Hot buttons are features your customers are most
interested in or ones they haven't used before
What should you do to follow up after a Uconnect delivery? - Answers Contact the customer within 48
hours after delivery
Doing all seven "must-do" delivery activities with a customer ___ - Answers Leads to a remarkable
increase in customer satisfaction
Sharing informartion using a tablet is an example of which CX action - Answers Use technology
effectively
What can you do to increase your customer's trust and confidence during delivery? - Answers Explain
how and where to get additional support
Teaching your customers how to use Uconnect features supports which CXE Behavior? - Answers Be
Knowledgeable as you demonstrate difficult features.
Which of the following happens when you input a VIN into the New Vehicle Delivery (OS Plus) tool? -
Answers The Tool Points you to the most up-to-date app for that vehicle.
Which of the following is designated as a "Must-Do" Activity that should be accomplished during every
New Vehicle Delivery? - Answers Teach vehicle safety technology.
WHICH DESCRIPTION FITS THE KEY VEHICLE INFORMATION CHECKLIST - Answers The key Vehicle
information checklist contains items to complete with your customer during delivery
To use Apple carplay and wifi simultaneously you must _____ - Answers connect Apple carplay using a
USB cord
What is true about customer hot buttons? - Answers Hot buttons are features your customers are most
interested in or ones they haven't used before
What should you do to follow up after a Uconnect delivery? - Answers Contact the customer within 48
hours after delivery
Doing all seven "must-do" delivery activities with a customer ___ - Answers Leads to a remarkable
increase in customer satisfaction
Sharing informartion using a tablet is an example of which CX action - Answers Use technology
effectively
What can you do to increase your customer's trust and confidence during delivery? - Answers Explain
how and where to get additional support
Teaching your customers how to use Uconnect features supports which CXE Behavior? - Answers Be
Knowledgeable as you demonstrate difficult features.
Which of the following happens when you input a VIN into the New Vehicle Delivery (OS Plus) tool? -
Answers The Tool Points you to the most up-to-date app for that vehicle.
Which of the following is designated as a "Must-Do" Activity that should be accomplished during every
New Vehicle Delivery? - Answers Teach vehicle safety technology.
