IT GLUE CERTIFIED TECHNICIAN EXAMS SET 2025/2026
QUESTIONS WITH ANSWERS TAGGED A+
✔✔The following are examples of Core Assets (select all that apply) - ✔✔Passwords
Configurations
✔✔True or False
If you add a domain that has an SSL certificate, IT Glue automatically creates an SSL
Tracker record for that domain and fetches all the public aspects of the certificate. -
✔✔True
✔✔Pick the statement that best defines a Configuration in IT Glue. - ✔✔IP
devices/assets connected to a network, such as physical devices and virtual servers.
Configurations can also be pieces of hardware that need to be controlled and managed
but that do not have IP addresses, for example, a display, camera, security panel/alarm,
or backup power supply.
✔✔Checklists are the "what" - ✔✔They are for things that need to get done (action
items). Think of them as the specific tasks that you may need to assign to someone to
track progress all the way to completion.
✔✔Documents are the "how" - ✔✔They are where you go to see the details on a how to
complete a specific task, or to see the entire process. They may have policies, step by
step directions, and more.
✔✔True or False
Flexible Assets are used to document the Apps & Services you manage for your clients.
- ✔✔True
✔✔True or False
Apps & Services will capture the logical information about how the core assets (items
such as servers, passwords, switches, people, etc.) work together to provide a service
that you manage for your clients. - ✔✔True
✔✔Which of the following contains a list of examples that are Apps & Services you
would document using a flexible asset? - ✔✔Applications, File Sharing, and Wireless
✔✔Given a title of an asset, "How to setup Office 365 email on your iPhone", what type
of asset would this most likely be?Given a title of an asset, "How to setup Office 365
email on your iPhone", what type of asset would this most likely be? - ✔✔Procedural
Document
, ✔✔Which of the following is NOT available in the document editor? (select all that
apply) - ✔✔Related Items
✔✔True or False
The icon to the left of the search field allows you to toggle between searching all
organizations and just the organization you are viewing. - ✔✔True
✔✔When modifying documents, the creator role ... - ✔✔cannot delete any documents
or folders.
✔✔Which of the following statements are correct when working with 'expiration dates'?
(select all that apply) - ✔✔- Any flexible asset date field can be marked as an expiration
date.
- They can be viewed in a global list.
✔✔A number of applications are served by a configuration entitled 'APPSERVER01,
select the best option to show this in IT Glue. - ✔✔Complete flexible assets for each
application and tag APPSERVER01 in a tag field.
✔✔Which of the following items is NOT a feature of the Document Editor? - ✔✔Real-
time collaboration
✔✔True or False
Revisions are kept for Core Assets (Configurations, Contacts, Locations, Passwords,
Domain Tracker, SSL Tracker). - ✔✔True
✔✔True or False
Moving and copying documents and folders does not change their existing security
settings. - ✔✔True
✔✔What three core assets sync with a PSA? Depending on capabilities. -
✔✔Configurations, Contacts, and Locations
✔✔One-way Sync: - ✔✔- All fields that sync with your PSA are Read-Only]
- Assets created in IT Glue will not sync to PSA
✔✔Two-way Sync: - ✔✔- Synced assets can be edited in IT Glue
- Assets created in IT Glue can sync back to PSA
QUESTIONS WITH ANSWERS TAGGED A+
✔✔The following are examples of Core Assets (select all that apply) - ✔✔Passwords
Configurations
✔✔True or False
If you add a domain that has an SSL certificate, IT Glue automatically creates an SSL
Tracker record for that domain and fetches all the public aspects of the certificate. -
✔✔True
✔✔Pick the statement that best defines a Configuration in IT Glue. - ✔✔IP
devices/assets connected to a network, such as physical devices and virtual servers.
Configurations can also be pieces of hardware that need to be controlled and managed
but that do not have IP addresses, for example, a display, camera, security panel/alarm,
or backup power supply.
✔✔Checklists are the "what" - ✔✔They are for things that need to get done (action
items). Think of them as the specific tasks that you may need to assign to someone to
track progress all the way to completion.
✔✔Documents are the "how" - ✔✔They are where you go to see the details on a how to
complete a specific task, or to see the entire process. They may have policies, step by
step directions, and more.
✔✔True or False
Flexible Assets are used to document the Apps & Services you manage for your clients.
- ✔✔True
✔✔True or False
Apps & Services will capture the logical information about how the core assets (items
such as servers, passwords, switches, people, etc.) work together to provide a service
that you manage for your clients. - ✔✔True
✔✔Which of the following contains a list of examples that are Apps & Services you
would document using a flexible asset? - ✔✔Applications, File Sharing, and Wireless
✔✔Given a title of an asset, "How to setup Office 365 email on your iPhone", what type
of asset would this most likely be?Given a title of an asset, "How to setup Office 365
email on your iPhone", what type of asset would this most likely be? - ✔✔Procedural
Document
, ✔✔Which of the following is NOT available in the document editor? (select all that
apply) - ✔✔Related Items
✔✔True or False
The icon to the left of the search field allows you to toggle between searching all
organizations and just the organization you are viewing. - ✔✔True
✔✔When modifying documents, the creator role ... - ✔✔cannot delete any documents
or folders.
✔✔Which of the following statements are correct when working with 'expiration dates'?
(select all that apply) - ✔✔- Any flexible asset date field can be marked as an expiration
date.
- They can be viewed in a global list.
✔✔A number of applications are served by a configuration entitled 'APPSERVER01,
select the best option to show this in IT Glue. - ✔✔Complete flexible assets for each
application and tag APPSERVER01 in a tag field.
✔✔Which of the following items is NOT a feature of the Document Editor? - ✔✔Real-
time collaboration
✔✔True or False
Revisions are kept for Core Assets (Configurations, Contacts, Locations, Passwords,
Domain Tracker, SSL Tracker). - ✔✔True
✔✔True or False
Moving and copying documents and folders does not change their existing security
settings. - ✔✔True
✔✔What three core assets sync with a PSA? Depending on capabilities. -
✔✔Configurations, Contacts, and Locations
✔✔One-way Sync: - ✔✔- All fields that sync with your PSA are Read-Only]
- Assets created in IT Glue will not sync to PSA
✔✔Two-way Sync: - ✔✔- Synced assets can be edited in IT Glue
- Assets created in IT Glue can sync back to PSA
