IT GLUE CERTIFIED TECHNICIAN EXAMINATION TEST
2025/2026 QUESTIONS WITH ANSWERS TAGGED A+
✔✔Where do you find matching options? - ✔✔Account > Integrations > Actions >
Matching.
✔✔ What are core assets? - ✔✔Core Assets are the physical and non-physical
components that make up your client's infrastructure and business. These assets are
the building blocks of the Apps & Services you manage for your clients and for yourself.
✔✔What are the 6 core assets in IT Glue? - ✔✔Configurations
Contacts
Locations
Domain Tracker
Passwords
SSL Tracker
✔✔The following table outlines the primary integration for each sync method: - ✔✔PSA
only, no RMM = PSA
PSA and RMM for a combined view of configuration data = PSA
RMM, syncing only organizations, contacts, locations with PSA = PSA
RMM only, no PSA = RMM
✔✔Apps & Services are also known as? - ✔✔Flexible Assets
✔✔What are Flexible Assets? - ✔✔Flexible assets are used to structure information
about the applications and services you manage for your clients in a customizable form.
✔✔The Flag feature lets you: - ✔✔- Create custom flags (e.g. Incomplete, Needs
Review)
- Add a specific flag and description to a document to indicate what could be actioned
- Set a specific flag type as the default to ensure all new documents will automatically
have this default flag added
- Filter flags in Document and Global list view based on flag type for quick identification
- Managers with access to all organizations and Administrators can create, edit, or
delete flag types in Account > Flag Types
- Add Flag Types to any document a user has access to within an Organization
✔✔Instant Trigger - ✔✔Document, Flag, and Passwords are instant triggers. Whenever
the trigger criteria is met, an instant notification will be sent as defined in the workflow
actions.
✔✔Scheduled Trigger - ✔✔Domain Expiration, SSL Expiration, Configuration Expiration
and Flexible Asset Expirations are scheduled triggers. These workflows run once every
, 24 hours. Assets that have changed to meet your trigger criteria since the last run will
be notified as defined in the workflow actions.
✔✔Flexible Asset Type - ✔✔An object that defines the data structure of Flexible Assets
as a table containing one or more child field objects with defined field specifications.
There are multiple types of fields for different kinds of inputs such as string, text, date,
and number.
✔✔Flexible Asset Field - ✔✔A child object to a parent Flexible Asset type. This object
exists to allow you to interact directly with the individual fields of a flexible asset type.
✔✔Where would you find your own organization? - ✔✔in Organizations
✔✔Where would you find a particular asset type for all clients? - ✔✔in the Global tab
✔✔If you know the name of an asset, where would you find it the quickest? - ✔✔in the
Search bar
✔✔Which button on the top navigation bar will show you all assets for organizations you
have access to? - ✔✔Global
✔✔As a user, which item in the top navigation bar would you use to update your time
zone settings? - ✔✔My Account
✔✔True or False
If you type "New Email Accounts" in the search box, with the documents filter on, the
results will include (select all that apply) - ✔✔Documents with the word "Email"
Documents with the word "New"
Documents with the word "Accounts"
✔✔True or False
You are able to conduct a global search for assets with either "Q" or "/" on your
keyboard - ✔✔True
✔✔True or False
If you have an idea for something we could add to our product, what would be the place
to share it? - ✔✔Suggest a feature page in IT Glue
✔✔True or False
You can customize the sidebar for a particular organization. - ✔✔False
2025/2026 QUESTIONS WITH ANSWERS TAGGED A+
✔✔Where do you find matching options? - ✔✔Account > Integrations > Actions >
Matching.
✔✔ What are core assets? - ✔✔Core Assets are the physical and non-physical
components that make up your client's infrastructure and business. These assets are
the building blocks of the Apps & Services you manage for your clients and for yourself.
✔✔What are the 6 core assets in IT Glue? - ✔✔Configurations
Contacts
Locations
Domain Tracker
Passwords
SSL Tracker
✔✔The following table outlines the primary integration for each sync method: - ✔✔PSA
only, no RMM = PSA
PSA and RMM for a combined view of configuration data = PSA
RMM, syncing only organizations, contacts, locations with PSA = PSA
RMM only, no PSA = RMM
✔✔Apps & Services are also known as? - ✔✔Flexible Assets
✔✔What are Flexible Assets? - ✔✔Flexible assets are used to structure information
about the applications and services you manage for your clients in a customizable form.
✔✔The Flag feature lets you: - ✔✔- Create custom flags (e.g. Incomplete, Needs
Review)
- Add a specific flag and description to a document to indicate what could be actioned
- Set a specific flag type as the default to ensure all new documents will automatically
have this default flag added
- Filter flags in Document and Global list view based on flag type for quick identification
- Managers with access to all organizations and Administrators can create, edit, or
delete flag types in Account > Flag Types
- Add Flag Types to any document a user has access to within an Organization
✔✔Instant Trigger - ✔✔Document, Flag, and Passwords are instant triggers. Whenever
the trigger criteria is met, an instant notification will be sent as defined in the workflow
actions.
✔✔Scheduled Trigger - ✔✔Domain Expiration, SSL Expiration, Configuration Expiration
and Flexible Asset Expirations are scheduled triggers. These workflows run once every
, 24 hours. Assets that have changed to meet your trigger criteria since the last run will
be notified as defined in the workflow actions.
✔✔Flexible Asset Type - ✔✔An object that defines the data structure of Flexible Assets
as a table containing one or more child field objects with defined field specifications.
There are multiple types of fields for different kinds of inputs such as string, text, date,
and number.
✔✔Flexible Asset Field - ✔✔A child object to a parent Flexible Asset type. This object
exists to allow you to interact directly with the individual fields of a flexible asset type.
✔✔Where would you find your own organization? - ✔✔in Organizations
✔✔Where would you find a particular asset type for all clients? - ✔✔in the Global tab
✔✔If you know the name of an asset, where would you find it the quickest? - ✔✔in the
Search bar
✔✔Which button on the top navigation bar will show you all assets for organizations you
have access to? - ✔✔Global
✔✔As a user, which item in the top navigation bar would you use to update your time
zone settings? - ✔✔My Account
✔✔True or False
If you type "New Email Accounts" in the search box, with the documents filter on, the
results will include (select all that apply) - ✔✔Documents with the word "Email"
Documents with the word "New"
Documents with the word "Accounts"
✔✔True or False
You are able to conduct a global search for assets with either "Q" or "/" on your
keyboard - ✔✔True
✔✔True or False
If you have an idea for something we could add to our product, what would be the place
to share it? - ✔✔Suggest a feature page in IT Glue
✔✔True or False
You can customize the sidebar for a particular organization. - ✔✔False
