r r
lOMoAR cPSD| 11700591
TEST BANKFor
r r r
HumanResources ManagementinCanada
r r r r
15thCanadianEditionbyGaryDessler
r r r r r
r Chapters1-17 r r r
, r r
lOMoAR cPSD| 11700591
, r r
lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
r r r r r r r
Chapter 1 r
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
r r r r r r r r r r r r r
1) Human resources management refers to: r r r r
A) the management of people in organizations.
r r r r r
B) concepts and techniques for organizing work activities. r r r r r r
C) all managerial activities.
r r
D) concepts and techniques used in leading people at work. r r r r r r r r
E) management techniques for controlling people at work. r r r r r r
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
r r r r r r r r r r r r r
A) physical capital. r
B) management's philosophy. r
C) human capital. r
D) production capital. r
E) cultural diversity. r
3) Human resources practices that support strategyinclude: r r r r r r
A) performance management. r
B) production scheduling. r
C) policies and procedures. r r
D) staffing practices. r
E) rewards practices. r
4) A companyutilizes a system to measure the impact ofHuman Resources which balances measures relating to finan
r r r r r r r r r r r r r r r r r
cial results, customers, internal business processes and human capital management. This system is knows as the:
r r r r r r r r r r r r r r r
A) HRIS.
B) balanced strategy. r
C) Human Capital Index. r r
D) balanced scorecard. r
E) none of the above. r r r
5) You have been tasked with buildingemployee engagement at the firm you work for. Strategic human resourc
r r r r r r r r r r r r r r r r
es initiatives you would consider implementing include:
r r r r r r
A) employee recognition programs and management development programs. r r r r r r
B) diversityprograms. r
C) employee recognition programs. r r
D) employee relations activity. r r
E) job design indicators. r r
6) HR department staff members are traditionallyinvolved in keyoperational responsibilities. Which of the follow
r r r r r r r r r r r r r r
ing is an operational responsibility?
r r r r
A) setting goals and objectives r r r
B) collectingmetrics r
C) analyzing metrics r
D) interpreting human right laws r r r
E) interpreting health and safetylegislation r r r r
, r r
lOMoAR cPSD| 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements, an
r r r r r r r r r r r r
d the outcome of recent arbitration hearings and court decisions is most closelyrelated with which of the following HR acti
r r r r r r r r r r r r r r r r r r r r
vities?
A) serving as a consultant r r r
B) formulating policies and procedures r r r
C) offering advice r
D) providing services r
E) serving as a change agent r r r r
8) The practice of contracting with outside vendors to handle specified functions on apermanent basis is known
r r r r r r r r r r r r r r r r r
as
A) hiring temporaryemployees. r r
B) payroll and benefits administration. r r r
C) contract administration. r
D) outsourcing.
E) labour-management relations. r
9) The company's plan for how it will balance its internal strengths and weaknesses with external opport
r r r r r r r r r r r r r r r
unities and threats in order to maintain competitive advantage is known as
r r r r r r r r r r r
A) HR strategy. r
B) strategy.
C) environmental scanning. r
D) policies and procedures. r r
E) none of the above. r r r
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor co
r r r r r r r r r r r r r r r r
mpensation and incentiveplans, information about pendinglegislative changes and availabilityof talent in the labour m
r r r r r r r r r r r r r r r r
arket for the upcoming strategic planning meeting. Rita was conducting:
r r r r r r r r r
A) environmental scanning. r
B) an employee engagement survey.
r r r
C) an external market survey. r r r
D) an envrionmental study. r r
E) an external opportunities/threats study.
r r r
11) The HR manager of Smith & Yu companywas heavilyinvolved in a downsizing exercise of the company's sales for
r r r r r r r r r r r r r r r r r r r
ce due to an economic downturn. He was also involved in arranging for outplacement services and employee retention pro
r r r r r r r r r r r r r r r r r r
grams as well as restructuringof the business followingthe downsizing. This is an example of HR's role in:
r r r r r r r r r r r r r r r r r r
A) formulatingstrategy. r
B) operational activities. r
C) environmental scanning. r
D) environmental scanning and executing strategy. r r r r
E) executing strategy. r
12) The core values, beliefs, and assumptions that are widelyshared bymembers of an organization are known as:
r r r r r r r r r r r r r r r r r
A) organizational climate. r
B) the strategic plan.
r r
C) the mission statement.
r r
D) organizational culture. r
E) the pervading atmosphere.
r r
lOMoAR cPSD| 11700591
TEST BANKFor
r r r
HumanResources ManagementinCanada
r r r r
15thCanadianEditionbyGaryDessler
r r r r r
r Chapters1-17 r r r
, r r
lOMoAR cPSD| 11700591
, r r
lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
r r r r r r r
Chapter 1 r
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
r r r r r r r r r r r r r
1) Human resources management refers to: r r r r
A) the management of people in organizations.
r r r r r
B) concepts and techniques for organizing work activities. r r r r r r
C) all managerial activities.
r r
D) concepts and techniques used in leading people at work. r r r r r r r r
E) management techniques for controlling people at work. r r r r r r
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
r r r r r r r r r r r r r
A) physical capital. r
B) management's philosophy. r
C) human capital. r
D) production capital. r
E) cultural diversity. r
3) Human resources practices that support strategyinclude: r r r r r r
A) performance management. r
B) production scheduling. r
C) policies and procedures. r r
D) staffing practices. r
E) rewards practices. r
4) A companyutilizes a system to measure the impact ofHuman Resources which balances measures relating to finan
r r r r r r r r r r r r r r r r r
cial results, customers, internal business processes and human capital management. This system is knows as the:
r r r r r r r r r r r r r r r
A) HRIS.
B) balanced strategy. r
C) Human Capital Index. r r
D) balanced scorecard. r
E) none of the above. r r r
5) You have been tasked with buildingemployee engagement at the firm you work for. Strategic human resourc
r r r r r r r r r r r r r r r r
es initiatives you would consider implementing include:
r r r r r r
A) employee recognition programs and management development programs. r r r r r r
B) diversityprograms. r
C) employee recognition programs. r r
D) employee relations activity. r r
E) job design indicators. r r
6) HR department staff members are traditionallyinvolved in keyoperational responsibilities. Which of the follow
r r r r r r r r r r r r r r
ing is an operational responsibility?
r r r r
A) setting goals and objectives r r r
B) collectingmetrics r
C) analyzing metrics r
D) interpreting human right laws r r r
E) interpreting health and safetylegislation r r r r
, r r
lOMoAR cPSD| 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements, an
r r r r r r r r r r r r
d the outcome of recent arbitration hearings and court decisions is most closelyrelated with which of the following HR acti
r r r r r r r r r r r r r r r r r r r r
vities?
A) serving as a consultant r r r
B) formulating policies and procedures r r r
C) offering advice r
D) providing services r
E) serving as a change agent r r r r
8) The practice of contracting with outside vendors to handle specified functions on apermanent basis is known
r r r r r r r r r r r r r r r r r
as
A) hiring temporaryemployees. r r
B) payroll and benefits administration. r r r
C) contract administration. r
D) outsourcing.
E) labour-management relations. r
9) The company's plan for how it will balance its internal strengths and weaknesses with external opport
r r r r r r r r r r r r r r r
unities and threats in order to maintain competitive advantage is known as
r r r r r r r r r r r
A) HR strategy. r
B) strategy.
C) environmental scanning. r
D) policies and procedures. r r
E) none of the above. r r r
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor co
r r r r r r r r r r r r r r r r
mpensation and incentiveplans, information about pendinglegislative changes and availabilityof talent in the labour m
r r r r r r r r r r r r r r r r
arket for the upcoming strategic planning meeting. Rita was conducting:
r r r r r r r r r
A) environmental scanning. r
B) an employee engagement survey.
r r r
C) an external market survey. r r r
D) an envrionmental study. r r
E) an external opportunities/threats study.
r r r
11) The HR manager of Smith & Yu companywas heavilyinvolved in a downsizing exercise of the company's sales for
r r r r r r r r r r r r r r r r r r r
ce due to an economic downturn. He was also involved in arranging for outplacement services and employee retention pro
r r r r r r r r r r r r r r r r r r
grams as well as restructuringof the business followingthe downsizing. This is an example of HR's role in:
r r r r r r r r r r r r r r r r r r
A) formulatingstrategy. r
B) operational activities. r
C) environmental scanning. r
D) environmental scanning and executing strategy. r r r r
E) executing strategy. r
12) The core values, beliefs, and assumptions that are widelyshared bymembers of an organization are known as:
r r r r r r r r r r r r r r r r r
A) organizational climate. r
B) the strategic plan.
r r
C) the mission statement.
r r
D) organizational culture. r
E) the pervading atmosphere.
r r
