SOLVED.
Therapeutic Relationships correct answers Professional
Confidential
Purposeful & Goal Oriented
Structured with Well Defined Boundaries
It's about the "patient" not the nurse!
Social Relationships correct answers Casual
Not necessarily confidential
No purpose or goal oriented
Loose boundaries or none
It's mutual in nature so more self disclosure!
Phases of Nurse-Patient Relationship correct answers Pre-interaction
Orientation
Working
Termination
Mental Health Nursing requires correct answers therapeutic use of self
Transference correct answers the patient's transfer to the analyst of emotions linked with other
relationships
Countertransference correct answers Refers to the nurse's behavioral and emotional response to
the client
,Steps of the Problem Solving Process correct answers Identify Attempted Solutions
List Alternatives
Predict Consequences & Choose Best Alternative
Implement Selected Alternative
Evaluate
Cultural Considerations that Impact Communication Skills correct answers Communication
Style (verbal & nonverbal)
Eye contact
Touch
Cultural Filters
Communication techniques: "Go on." correct answers Therapeutic; General Lead
Communication techniques: "Why do you feel that way?" correct answers Nontherapeutic;
Asking why
Communication techniques: "We all have our bad days." correct answers Nontherapeutic;
Minimizing feelings
Communication techniques: "I will sit with you for a while." correct answers Therapeutic;
Offering Self
Communication techniques: "What made you do that?" correct answers Nontherapeutic; External
Power
Communication techniques: "I notice you are crying." correct answers Therapeutic; Making
Observations
,Communication techniques: "What would you like to talk about?" correct answers Therapeutic;
Giving Broad Openings
Communication techniques: "This medication will help you..." correct answers Therapeutic;
Giving Information
The Clinical Interview correct answers Seating Arrangement (proxemics)
-Personal distance (18-40 inches)
-Social distance (4 to 12 feet)
Introductions & positive regard
Attending Behaviors
-Eye contact
-Body language
-Vocal quality
The Communication Process correct answers Stimulus
Sender
Message
Channel
Receiver
Defense Mechanisms correct answers Id
Ego
Superego
, Id correct answers pleasure seeking
"I want to do that now!"
Ego correct answers "Maybe we can compromise."
Superego correct answers perfection
"It's not right to do that."
Repression correct answers unknowingly placing an unpleasant memory or thought in the
unconscious
Regression correct answers reverting back to immature behavior from an earlier stage of
development
Displacement correct answers redirecting feelings from a threatening target to a less threatening
one
Sublimation correct answers replacing socially unacceptable impulses with socially acceptable
behavior
Reaction Formation correct answers overacting in the opposite wat to one's true feelings
Projection correct answers attributing one's own unacceptable feelings and thoughts to others and
not yourself
Rationalization correct answers justifying actions, thoughts, or unwanted outcomes with excuses
or faulty logic