MSN 610 Exam1
Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - Answer-nonverbal communication
Also known as "body language" - Answer-nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as
demeaning - Answer-t
T/F The majority of communication is nonverbal and includes all of your senses and is often
unconsciously motivated and is more revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message - Answer-T
examples of nonverbal communication - Answer-vocal inflection
volume
posture
gait
eye contact
expression
, gestures
appearance
personal space
whisper is to _________
low volume is to ___________
shouting is to _____________ - Answer-privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - Answer-maintain normal volume rate, tone
what does good posture look like - Answer-brisk walking and shows confidence
what does poor posture look like - Answer-shuffling and depressed
What does tense posture look like - Answer-rapid walking shows anger or anxiety
What is vocal inflection - Answer-The pitch changes in your voice that show doubt, suspence, confusion,
inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When
you are at eye level with a client it shows that you are equal. When you stand over a client it shows
authority. Some cultures are different. - Answer-eye contact
waving goodbye and holding your nose when something smells are examples of what - Answer-gestures
Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - Answer-nonverbal communication
Also known as "body language" - Answer-nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as
demeaning - Answer-t
T/F The majority of communication is nonverbal and includes all of your senses and is often
unconsciously motivated and is more revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message - Answer-T
examples of nonverbal communication - Answer-vocal inflection
volume
posture
gait
eye contact
expression
, gestures
appearance
personal space
whisper is to _________
low volume is to ___________
shouting is to _____________ - Answer-privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - Answer-maintain normal volume rate, tone
what does good posture look like - Answer-brisk walking and shows confidence
what does poor posture look like - Answer-shuffling and depressed
What does tense posture look like - Answer-rapid walking shows anger or anxiety
What is vocal inflection - Answer-The pitch changes in your voice that show doubt, suspence, confusion,
inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When
you are at eye level with a client it shows that you are equal. When you stand over a client it shows
authority. Some cultures are different. - Answer-eye contact
waving goodbye and holding your nose when something smells are examples of what - Answer-gestures
