POB EXAM 9 QUESTIONS AND ANSWERS

POB EXAM 9 QUESTIONS AND ANSWERS
In order to be understood on the telephone, a business

employees should always:



A. speak from notes.



B. use technical terminology.



C. enunciate clearly.



D. speak rapidly. - CORRECT ANSWER✅✅✅C



Which is not a tool that people use when participating in

discussions?



A. Pointing out missing information



B. Sharing a personal experience



C. Building on someone else's comment



D. Helping the group summarize what has been said - CORRECT ANSWER✅✅✅B



Individuals who are able to defend their ideas objectively provide

others with:



A. personal opinions.

, B. emotional information.



C. logical evidence.



D. unrelated statistics. - CORRECT ANSWER✅✅✅C



All calls coming into a business should end as pleasantly as

possible in order to:



A. provide callers with accurate information.



B. make the best use of an employee's time.



C. help an employee get a good review.



D. leave a good last impression with callers. - CORRECT ANSWER✅✅✅D



What type of communication style is usually appropriate for

evaluation or counseling interviews with employees?



A. Casual



B. Formal



C. Routine



D. Technical - CORRECT ANSWER✅✅✅B



When Dawn answered the front desk telephone at her property, a