7 BREW TRAINING Questions with Detailed
Verified Answers for Accuracy
Blondie
✓✓ (The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7
✓✓ 6 shots of espresso, Smooth Mix
Brunette
✓✓ Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy
✓✓ Strawberry, raspberry, blackberry, Energy
Strawberry smoothie
✓✓ Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink
pg. 1
,✓✓ 1. Drink Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drile,
Cinnamon Sprinkles)zz
The Vital Foundation of Our Success:
Our Culture
✓✓ The people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth
operations can replace that. If we stay true to who we are and honor
our culture and
people, then our people will gladly take care of operations on their
own.
4 Keys to Success
✓✓ 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values
pg. 2
,✓✓ 1. Our first job is to take care of our team and have each other's
backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and
how do we hold fast to it?
✓✓ The people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth
operations
can replace that. If we stay true to who we are and honor our culture
and people, then our people will gladly take care of operations on
their own.
What is our "first job" at 7 Brew?
✓✓ Our first job is to take care of our team and have each other's
backs.
If you get sick at 11 pm before you work at 6 a.m. the following
morning, how should you reach out to your
pg. 3
, manager to let them know?
✓✓ We call each other when anything needs immediate attention. If
an issue needs attention within 12 hours, we're always happy to get a
phone call versus a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it
needs. When in doubt, reach out!
In your own words, what affect should the music we play in the
stand have on our team and customers?
✓✓ Appropriate music for a shift helps set the energy - we sell coffee
at a fast-paced drive-thru, and our music should reflect that! The music
we play is positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane
carries a heavy responsibility with their role:
✓✓ • Makes a genuine and unique connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and
presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
pg. 4
Verified Answers for Accuracy
Blondie
✓✓ (The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7
✓✓ 6 shots of espresso, Smooth Mix
Brunette
✓✓ Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy
✓✓ Strawberry, raspberry, blackberry, Energy
Strawberry smoothie
✓✓ Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink
pg. 1
,✓✓ 1. Drink Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drile,
Cinnamon Sprinkles)zz
The Vital Foundation of Our Success:
Our Culture
✓✓ The people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth
operations can replace that. If we stay true to who we are and honor
our culture and
people, then our people will gladly take care of operations on their
own.
4 Keys to Success
✓✓ 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values
pg. 2
,✓✓ 1. Our first job is to take care of our team and have each other's
backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and
how do we hold fast to it?
✓✓ The people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth
operations
can replace that. If we stay true to who we are and honor our culture
and people, then our people will gladly take care of operations on
their own.
What is our "first job" at 7 Brew?
✓✓ Our first job is to take care of our team and have each other's
backs.
If you get sick at 11 pm before you work at 6 a.m. the following
morning, how should you reach out to your
pg. 3
, manager to let them know?
✓✓ We call each other when anything needs immediate attention. If
an issue needs attention within 12 hours, we're always happy to get a
phone call versus a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it
needs. When in doubt, reach out!
In your own words, what affect should the music we play in the
stand have on our team and customers?
✓✓ Appropriate music for a shift helps set the energy - we sell coffee
at a fast-paced drive-thru, and our music should reflect that! The music
we play is positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane
carries a heavy responsibility with their role:
✓✓ • Makes a genuine and unique connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and
presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
pg. 4
