USPS 421 WINDOW CLERK EXAM WITH LATEST
QUESTIONS AND ANSWERS/ ALREADY GRADED A++
End to end process to ensure mail is collected, distributed and delivered
the type of clock the usps runs on - ANSWER 24 hour clock
Items sent within the US APO, FPO, UN, and its territories and
possessions. - ANSWER Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
- ANSWER DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
- ANSWER IMM- International Mail Manual
all manuals are found on line via? - ANSWER Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
- ANSWER Express Mail
Premier Shipping service of the USPS - ANSWER Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping
service of the USPS 2-3 DAYS delivery - ANSWER Priority Mail
Bulk mail usually handled at distribution centers - ANSWER Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
- ANSWER Parcel Return Services
First class mail, periodicals, standard mail, package services - ANSWER
Mailing services
proof of mailing uses PS Form 3800 - ANSWER Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or
3813-p - ANSWER Insured Mail
,Provides date and time of delivery, free when you purchase Priority mail
now called USPS Tracking - ANSWER Delivery Confirmation
POM - ANSWER Postal Operations Manual
Official Source for updates and updated bi-weekly - ANSWER Postal
bulletin
Does this package contain anything liquid, fragile, potentially hazardous'
such as/like perfume or lithium batteries? - ANSWER 6 Part of HAZMAT
question
Tells you when and how to display the POW flag - ANSWER Postal Bulletin
POW - ANSWER Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not
excepted at retail counter. - ANSWER Anonymous Mail
PVI - ANSWER Postage Validation Imprinter
AMU - ANSWER Anonymous Mail Unit
DDD1 - ANSWER Weighs less than 13 oz
DDD2 - ANSWER Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a
creditable organization - ANSWER Periodicals
Parcel post, bonded printed matter media mail, library mail - ANSWER
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of
200 pieces or over 50 lbs - ANSWER Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price
based on weigh distance and shape - ANSWER Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER Priority Mail
,Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWER
Express mail ( Priority Mail Express )
Letters size max - ANSWER 6 1/8in in height and 11 1/2in in length max
1/4in in thickness
Flats size max - ANSWER 15in in length and 12in in height and 3/4in in
thickness
Machinable Parcels - ANSWER min 3in max 17in weight 6 oz min and
25lbs max
Rolls that are longer than machinable parcels - ANSWER Irregular Parcels
How many zones - ANSWER 8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is
charged the 20lb price - ANSWER Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER
Dimensional Price
How often is the Postal bulletin printed - ANSWER Bi-weekly
Where do we find a list of lost or stolen MO (money orders) - ANSWER
Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields
support? - ANSWER Directives
Priority Mail is delivered in - ANSWER 2-3 days
any mailable item that weighs less than 13 oz - ANSWER First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER 1-3 days
No mail piece can weigh more than except standard post - ANSWER 70lbs
, EDDM - ANSWER Every Door Direct Mail
Express mail is delivered in - ANSWER 1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER oversize /parcel post
PS Form 3816 - ANSWER COD
PS Form 3816-AS - ANSWER More than 3 COD articles are mailed at one
time
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER
Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee
agent for a fee - ANSWER Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER
Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER
Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER Greet, Inquiry, Suggest, and
Thank
Words that generate a negative feeling - ANSWER Trigger Words
Words that make us feel relaxed and composed - ANSWER Calming
Words
What does POS stand for - ANSWER Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message
center, news link are all - ANSWER Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile
retail units, stamps-to-go, stamps by phone, approved shippes, - ANSWER
10 expanded access channels
QUESTIONS AND ANSWERS/ ALREADY GRADED A++
End to end process to ensure mail is collected, distributed and delivered
the type of clock the usps runs on - ANSWER 24 hour clock
Items sent within the US APO, FPO, UN, and its territories and
possessions. - ANSWER Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
- ANSWER DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
- ANSWER IMM- International Mail Manual
all manuals are found on line via? - ANSWER Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
- ANSWER Express Mail
Premier Shipping service of the USPS - ANSWER Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping
service of the USPS 2-3 DAYS delivery - ANSWER Priority Mail
Bulk mail usually handled at distribution centers - ANSWER Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
- ANSWER Parcel Return Services
First class mail, periodicals, standard mail, package services - ANSWER
Mailing services
proof of mailing uses PS Form 3800 - ANSWER Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or
3813-p - ANSWER Insured Mail
,Provides date and time of delivery, free when you purchase Priority mail
now called USPS Tracking - ANSWER Delivery Confirmation
POM - ANSWER Postal Operations Manual
Official Source for updates and updated bi-weekly - ANSWER Postal
bulletin
Does this package contain anything liquid, fragile, potentially hazardous'
such as/like perfume or lithium batteries? - ANSWER 6 Part of HAZMAT
question
Tells you when and how to display the POW flag - ANSWER Postal Bulletin
POW - ANSWER Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not
excepted at retail counter. - ANSWER Anonymous Mail
PVI - ANSWER Postage Validation Imprinter
AMU - ANSWER Anonymous Mail Unit
DDD1 - ANSWER Weighs less than 13 oz
DDD2 - ANSWER Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a
creditable organization - ANSWER Periodicals
Parcel post, bonded printed matter media mail, library mail - ANSWER
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of
200 pieces or over 50 lbs - ANSWER Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price
based on weigh distance and shape - ANSWER Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER Priority Mail
,Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWER
Express mail ( Priority Mail Express )
Letters size max - ANSWER 6 1/8in in height and 11 1/2in in length max
1/4in in thickness
Flats size max - ANSWER 15in in length and 12in in height and 3/4in in
thickness
Machinable Parcels - ANSWER min 3in max 17in weight 6 oz min and
25lbs max
Rolls that are longer than machinable parcels - ANSWER Irregular Parcels
How many zones - ANSWER 8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is
charged the 20lb price - ANSWER Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER
Dimensional Price
How often is the Postal bulletin printed - ANSWER Bi-weekly
Where do we find a list of lost or stolen MO (money orders) - ANSWER
Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields
support? - ANSWER Directives
Priority Mail is delivered in - ANSWER 2-3 days
any mailable item that weighs less than 13 oz - ANSWER First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER 1-3 days
No mail piece can weigh more than except standard post - ANSWER 70lbs
, EDDM - ANSWER Every Door Direct Mail
Express mail is delivered in - ANSWER 1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER oversize /parcel post
PS Form 3816 - ANSWER COD
PS Form 3816-AS - ANSWER More than 3 COD articles are mailed at one
time
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER
Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee
agent for a fee - ANSWER Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER
Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER
Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER Greet, Inquiry, Suggest, and
Thank
Words that generate a negative feeling - ANSWER Trigger Words
Words that make us feel relaxed and composed - ANSWER Calming
Words
What does POS stand for - ANSWER Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message
center, news link are all - ANSWER Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile
retail units, stamps-to-go, stamps by phone, approved shippes, - ANSWER
10 expanded access channels
