WGU C215 Study Guide – FINAL
EXAM WITH ALL ANSWERS 100%
CORRECT 2022/2023 A+
Total Quality Management (TQM) Philosophy Correct Ans - 1.
customer focus
2. continuous improvement
3. employee
empowerment 4. use
of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Correct Ans -
Basic function of Six Sigma.
Measures the process potential and performance of
processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven
approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the
nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
,Design Capacity Correct Ans - The theoretical maximum
output of a system in a given period under ideal conditions.
Location Analysis Correct Ans - proximity to customers,
transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to
produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes Correct Ans - A type of process used to
produce a small number of products in groups or batches based
on customer orders or specifications.
■ High customization moderate volume
Project Processes Correct Ans - A type of process used to
make a one-at-a-time product exactly to customer
specifications.
■ Most custom and lowest volume
,Continuous Processes Correct Ans - A type of process that operates
continually to produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible Bottleneck Correct Ans - Longest
task in the process.
Flexible Manufacturing System (FMS) Correct Ans
- A type of
automated system that combines the flexibility of
intermittent operations with the efficiency of continuous
operations.
Output/Input Control Correct Ans - A technique for
monitoring the flow of jobs between work centers.
Value-Added Correct Ans - The net increase created
during the transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine
characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) Correct Ans - Table that reflects
, opinions of managers with regard to the importance of having
any two departments close together.
Rectilinear Distance Correct Ans - The shortest distance
between two locations using north-south and east-west
movements.
From-To Matrix Correct Ans - Table that gives the number of
trips or units of product moved between any pair of
departments.
Block Plan Correct Ans - Schematic showing the
placement of resources in a facility.
Mean Observed Times Correct Ans - The average of the
observation times for each of the work elements.
Normal Time Correct Ans - The mean observed time
multiplied by the performance rating factor by the frequency
of occurrence.
EXAM WITH ALL ANSWERS 100%
CORRECT 2022/2023 A+
Total Quality Management (TQM) Philosophy Correct Ans - 1.
customer focus
2. continuous improvement
3. employee
empowerment 4. use
of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Correct Ans -
Basic function of Six Sigma.
Measures the process potential and performance of
processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven
approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the
nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
,Design Capacity Correct Ans - The theoretical maximum
output of a system in a given period under ideal conditions.
Location Analysis Correct Ans - proximity to customers,
transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to
produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes Correct Ans - A type of process used to
produce a small number of products in groups or batches based
on customer orders or specifications.
■ High customization moderate volume
Project Processes Correct Ans - A type of process used to
make a one-at-a-time product exactly to customer
specifications.
■ Most custom and lowest volume
,Continuous Processes Correct Ans - A type of process that operates
continually to produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible Bottleneck Correct Ans - Longest
task in the process.
Flexible Manufacturing System (FMS) Correct Ans
- A type of
automated system that combines the flexibility of
intermittent operations with the efficiency of continuous
operations.
Output/Input Control Correct Ans - A technique for
monitoring the flow of jobs between work centers.
Value-Added Correct Ans - The net increase created
during the transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine
characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) Correct Ans - Table that reflects
, opinions of managers with regard to the importance of having
any two departments close together.
Rectilinear Distance Correct Ans - The shortest distance
between two locations using north-south and east-west
movements.
From-To Matrix Correct Ans - Table that gives the number of
trips or units of product moved between any pair of
departments.
Block Plan Correct Ans - Schematic showing the
placement of resources in a facility.
Mean Observed Times Correct Ans - The average of the
observation times for each of the work elements.
Normal Time Correct Ans - The mean observed time
multiplied by the performance rating factor by the frequency
of occurrence.
