WGU C235 Training & Development - Questions
With Expert Solutions
Organization Correct Answer - A social unit of people
structured and managed to meet a need or pursue collective goals
Human Resource Management Correct Answer - Entire set of
activities used by an organization to align its human capital with
organizational objectives and strategies
Examples of Intangible Resources Correct Answer - Human
Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital Correct Answer - Tacit knowledge
Education and experience
Work-related know-how
Social Capital Correct Answer - Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital Correct Answer - Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability Correct Answer - Bring new
products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
,Continuously improve production processes to drive down costs
How is training and development strategically important in an
organization? Correct Answer - By creating value for
customers through training
Increase shareholder returns by investing in training and
development
Creating a competitive advantage through human capital
Differentiate between Training and Development Correct Answer
- Training: Learning that is planned by the organization and
designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help
employees prepare for future jobs
What is an intangible asset on which a company can build a
sustainable competitive advantage by providing training regarding
tacit knowledge in an effort to differentiate itself in a strategic way?
Correct Answer - Human Capital
Orientation Correct Answer - The first common training that
new hires go. New employees are exposed to the expectations the
organization has for them, key policies and procedures relevant to
them, the basic business model under which the organization
operates in order to be successful, the variety and types of co-
workers present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity,
and total quality management? Correct Answer - Training
What is a direct benefit of a new employee orientation program?
Correct Answer - Increased employee retention
, ADDIE model of training and development Correct Answer - A
common framework for training and development where the five
steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
What does the ADDIE model suggest? Correct Answer - A
continuous cycle wherein the results of evaluation from one training
program become part of the assessment of needs for the next
program
Based on the belief that the training is most effective when it
provides learners with a clear statement of what they must be able
to do as a result of training and how their performance will be
evaluated
What is sustainable competitive advantage built upon? Correct
Answer - Intangible resources, such as organizational
capabilities, processes, systems, attributes, and knowledge and
information controlled by the firm
Copyright Act 1976 Correct Answer - Protects the authors of
"original works" from others who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of
copies of another's literary, artistic, or other creative expressions
except under certain circumstances.
Age Discrimination in Employment Act Correct Answer - Law
that prohibits discrimination in employment against persons age 40
and over. Select to training programs can't be based on age. For
example, a company will not send employees age 40 and over to
training.
Civil Rights Act Correct Answer - Law prohibits discrimination
in employment practices on the basis of race, color, national origin,
religion, and sex.
With Expert Solutions
Organization Correct Answer - A social unit of people
structured and managed to meet a need or pursue collective goals
Human Resource Management Correct Answer - Entire set of
activities used by an organization to align its human capital with
organizational objectives and strategies
Examples of Intangible Resources Correct Answer - Human
Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital Correct Answer - Tacit knowledge
Education and experience
Work-related know-how
Social Capital Correct Answer - Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital Correct Answer - Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability Correct Answer - Bring new
products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
,Continuously improve production processes to drive down costs
How is training and development strategically important in an
organization? Correct Answer - By creating value for
customers through training
Increase shareholder returns by investing in training and
development
Creating a competitive advantage through human capital
Differentiate between Training and Development Correct Answer
- Training: Learning that is planned by the organization and
designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help
employees prepare for future jobs
What is an intangible asset on which a company can build a
sustainable competitive advantage by providing training regarding
tacit knowledge in an effort to differentiate itself in a strategic way?
Correct Answer - Human Capital
Orientation Correct Answer - The first common training that
new hires go. New employees are exposed to the expectations the
organization has for them, key policies and procedures relevant to
them, the basic business model under which the organization
operates in order to be successful, the variety and types of co-
workers present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity,
and total quality management? Correct Answer - Training
What is a direct benefit of a new employee orientation program?
Correct Answer - Increased employee retention
, ADDIE model of training and development Correct Answer - A
common framework for training and development where the five
steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
What does the ADDIE model suggest? Correct Answer - A
continuous cycle wherein the results of evaluation from one training
program become part of the assessment of needs for the next
program
Based on the belief that the training is most effective when it
provides learners with a clear statement of what they must be able
to do as a result of training and how their performance will be
evaluated
What is sustainable competitive advantage built upon? Correct
Answer - Intangible resources, such as organizational
capabilities, processes, systems, attributes, and knowledge and
information controlled by the firm
Copyright Act 1976 Correct Answer - Protects the authors of
"original works" from others who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of
copies of another's literary, artistic, or other creative expressions
except under certain circumstances.
Age Discrimination in Employment Act Correct Answer - Law
that prohibits discrimination in employment against persons age 40
and over. Select to training programs can't be based on age. For
example, a company will not send employees age 40 and over to
training.
Civil Rights Act Correct Answer - Law prohibits discrimination
in employment practices on the basis of race, color, national origin,
religion, and sex.
