DELL CLIENT FOUNDATIONS 2025 ||
LATEST UPDATE|| VERIFIED A+
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
ANSWER The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - ANSWER NOT Dell
Command Utility Update will check online for the latest Operating System updates and
download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST
failure which could be caused by a corrupted BIOS. - ANSWER True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps will you follow before
replacing the LCD Assembly? - ANSWER NOT Run ePSA, but press Esc to stop testing
and regain control of the cursor. Double tap on the screen and see if the cursor moves
to your pressed location. That will determine if hardware is needed to be replaced or it is
a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ANSWER NOT If BT card is not ordered with the system.
Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ANSWER NOT ePSA.
State True or False: After replacing the system board on a Chromebook, you will need
to execute RMA Shim to set VPD information and install the Chrome OS. - ANSWER
True
Choose all that apply: What is correct about Intel Optane Memory? - ANSWER NOT It
is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset
platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
ANSWER NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
, Choose all that apply: What are the key functions of the BIOS (Basic Input/output
System)? - ANSWER NOT Identify the system devices.
NOT Activate the system devices.
Which Dell built-in diagnostic tool can be used for troubleshooting? - ANSWER ePSA or
SupportAssist | On-board Diagnostics
Choose all that apply: You are fixing a computer running on Windows 10 or later and it
is not booting. Which BIOS settings will you change? - ANSWER NOT Disable Legacy
Option ROM.
What should a user do to preserve BIOS settings before recovering the system? -
ANSWER NOT Back up and copy the BIOS file into an external USB Key.
How can you check if the hard drive is detected when the system is not booting into the
operating system? - ANSWER Go to BIOS.
State True or False: Dell notebook product ranges include Inspiron, Latitude, Vostro,
XPS, and G series (Inspiron Gaming). - ANSWER True
State True or False: M.2 is data transfer protocol while NVMe is a form factor. -
ANSWER False
Choose all that apply: Which of the following statements are true about the Optane DC
Persistent DIMM? - ANSWER NOT When AppDirect mode is configured, it retains data
that in the event of power lost, system shut-down or system errors.
NOT Intel Optane DC Persistent DIMM is supported on all Intel Processors.
Choose all that apply: The BIOS Recovery 2 does not support recovery from
_________. - ANSWER Hard Disk Drive with password set.
Encrypted Hard Drive.
How will you initiate ePSA in a Dell laptop or a desktop? - ANSWER Press F12 to enter
one time boot menu and then select diagnostics.
Choose all that apply: What should the technicians do before replacing any suspected
failed part in a no POST situation? - ANSWER Capture the fault exhibited by running
Diagnostics indicators, check for Error Codes and check BIOS settings.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Reseat parts and cables.
What is the status of the power LED when a system board failure has occurred? -
ANSWER Solid
LATEST UPDATE|| VERIFIED A+
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
ANSWER The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - ANSWER NOT Dell
Command Utility Update will check online for the latest Operating System updates and
download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST
failure which could be caused by a corrupted BIOS. - ANSWER True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and
determine that the LCD panel is faulty. What troubleshooting steps will you follow before
replacing the LCD Assembly? - ANSWER NOT Run ePSA, but press Esc to stop testing
and regain control of the cursor. Double tap on the screen and see if the cursor moves
to your pressed location. That will determine if hardware is needed to be replaced or it is
a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - ANSWER NOT If BT card is not ordered with the system.
Name the tool that can successfully repair and ignore defective memory areas by
masking the address from system usage. - ANSWER NOT ePSA.
State True or False: After replacing the system board on a Chromebook, you will need
to execute RMA Shim to set VPD information and install the Chrome OS. - ANSWER
True
Choose all that apply: What is correct about Intel Optane Memory? - ANSWER NOT It
is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset
platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
ANSWER NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
, Choose all that apply: What are the key functions of the BIOS (Basic Input/output
System)? - ANSWER NOT Identify the system devices.
NOT Activate the system devices.
Which Dell built-in diagnostic tool can be used for troubleshooting? - ANSWER ePSA or
SupportAssist | On-board Diagnostics
Choose all that apply: You are fixing a computer running on Windows 10 or later and it
is not booting. Which BIOS settings will you change? - ANSWER NOT Disable Legacy
Option ROM.
What should a user do to preserve BIOS settings before recovering the system? -
ANSWER NOT Back up and copy the BIOS file into an external USB Key.
How can you check if the hard drive is detected when the system is not booting into the
operating system? - ANSWER Go to BIOS.
State True or False: Dell notebook product ranges include Inspiron, Latitude, Vostro,
XPS, and G series (Inspiron Gaming). - ANSWER True
State True or False: M.2 is data transfer protocol while NVMe is a form factor. -
ANSWER False
Choose all that apply: Which of the following statements are true about the Optane DC
Persistent DIMM? - ANSWER NOT When AppDirect mode is configured, it retains data
that in the event of power lost, system shut-down or system errors.
NOT Intel Optane DC Persistent DIMM is supported on all Intel Processors.
Choose all that apply: The BIOS Recovery 2 does not support recovery from
_________. - ANSWER Hard Disk Drive with password set.
Encrypted Hard Drive.
How will you initiate ePSA in a Dell laptop or a desktop? - ANSWER Press F12 to enter
one time boot menu and then select diagnostics.
Choose all that apply: What should the technicians do before replacing any suspected
failed part in a no POST situation? - ANSWER Capture the fault exhibited by running
Diagnostics indicators, check for Error Codes and check BIOS settings.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Reseat parts and cables.
What is the status of the power LED when a system board failure has occurred? -
ANSWER Solid
