CPXP EXAM PREP 2025/2026 | ACTUAL COMPLETE REAL
EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS) | ALREADY GRADED A+ | JUST RELEASED |
LATEST EXAM .
Who originally developed PDCA? Who modified it? - ANSWER-
Devleoped by Walter A Shewhart as Plan-Do-Check-Act.
Modified to PDSA by W. Edwards Deming.
Process Flow Chart - ANSWER-A flowchart is a picture of the
separate steps of a process in sequential order.
Examples of when to use a flowchart - ANSWER-1) To develop
understanding of how a process is done,
2) To study a process for improvement,
3) To communicate to others how a process is done,
4) When better communication is needed between people
involved with the same process,
5) To document a process
6) When planning a project.
,What are the two primary ways in which we formally collaborate
and partner with patients? - ANSWER-Patient Family Advisor
Programs
Co-Design practices
PFA - ANSWER-Patient & Family Advisor
What are the core elements of service recovery - ANSWER-
Listen/Acknowledge
Apologize
Solve
Thank
What are some PX data sources/collection methods? -
ANSWER-Surveys
Rounding
Focus Groups
Social media
Compliments/complaints
PFACs
Discharge phone calls
Employee satisfaction/engagement surveys
Provide feedback through the lens of lived experience
, How can effective communication be used to eliminate bias? -
ANSWER-~
Asking open-eneded questions
~ Demonstrating concern
~ Showing interest in the patient's values, perspectives,
cultural background, and experiences
What actions can be taken at the organizational level to address
bias? - ANSWER-~ Diversity in PFACs
~ Addressing social determinants of health within the
community
~ Developing a diverse workforce
What are some of the ways we collaborate with diverse voices?
- ANSWER-~
Moving from "What's the matter?" to "What matters to you?"
~ Shared Decision Making
PFAC - ANSWER-Patient Family Advisory Council
Partners patients & families with members of the healthcare
team to provide guidance on how to improve the patient and
family experience
EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS) | ALREADY GRADED A+ | JUST RELEASED |
LATEST EXAM .
Who originally developed PDCA? Who modified it? - ANSWER-
Devleoped by Walter A Shewhart as Plan-Do-Check-Act.
Modified to PDSA by W. Edwards Deming.
Process Flow Chart - ANSWER-A flowchart is a picture of the
separate steps of a process in sequential order.
Examples of when to use a flowchart - ANSWER-1) To develop
understanding of how a process is done,
2) To study a process for improvement,
3) To communicate to others how a process is done,
4) When better communication is needed between people
involved with the same process,
5) To document a process
6) When planning a project.
,What are the two primary ways in which we formally collaborate
and partner with patients? - ANSWER-Patient Family Advisor
Programs
Co-Design practices
PFA - ANSWER-Patient & Family Advisor
What are the core elements of service recovery - ANSWER-
Listen/Acknowledge
Apologize
Solve
Thank
What are some PX data sources/collection methods? -
ANSWER-Surveys
Rounding
Focus Groups
Social media
Compliments/complaints
PFACs
Discharge phone calls
Employee satisfaction/engagement surveys
Provide feedback through the lens of lived experience
, How can effective communication be used to eliminate bias? -
ANSWER-~
Asking open-eneded questions
~ Demonstrating concern
~ Showing interest in the patient's values, perspectives,
cultural background, and experiences
What actions can be taken at the organizational level to address
bias? - ANSWER-~ Diversity in PFACs
~ Addressing social determinants of health within the
community
~ Developing a diverse workforce
What are some of the ways we collaborate with diverse voices?
- ANSWER-~
Moving from "What's the matter?" to "What matters to you?"
~ Shared Decision Making
PFAC - ANSWER-Patient Family Advisory Council
Partners patients & families with members of the healthcare
team to provide guidance on how to improve the patient and
family experience
