SCM 361 - Final Question Exam Review
& Key Terms correctly answered already
passed
TW.03 Brigham Young stated, "True wealth consists in the skill to produce those conveniences
and comforts from the elements." - correct answer ✔✔True
TW.01 The scriptures tell us that God created all things, "spiritually, before they were naturally
upon the face of the earth." (Moses 3:5) This spiritual creation was an essential planning activity
that helped ensure the success of the enterprise. - correct answer ✔✔True
PS.16 When computing the theoretical minimum number of workstations for a product layout,
you should always round down to the nearest whole number. - correct answer ✔✔False
TW.04 Blessings are available to those professionals who remain close to "the gemba" or, in
other words, "the real place" within a firm where value creation takes place. - correct answer
✔✔True
TW.02 Match each value creating activity to the most appropriate result. - correct answer ✔✔3
412
PS.14 When computing the theoretical minimum number of workstations for a product layout,
you should always round up to the nearest whole number. - correct answer ✔✔True
PS.06 According to the textbook, which of these firms relied most on responsiveness (flexibility)
in its production and fulfillment process strategy during the 1990s? - correct answer ✔✔Dell
,PS.10 Based on the chapter reading, rank order the following message-delivery methods from
left to right according to the flexibility of the method (i.e., the MOST flexible method goes to the
LEFT, and the LEAST flexible method goes to the RIGHT). - correct answer ✔✔(Left) Gospel
instruction in the home
Missionary discussion
On-line chat
General Conference address (Right)
PS.12 Companies that have become successful with a limited standard product offering often
fall into the trap of subsequently broadening their product offering without making
corresponding changes to their process strategy. - correct answer ✔✔True
PS.08 Efficiency, not responsiveness, should be the primary focus of processes that produce a
great variety of products. - correct answer ✔✔False
PS.02 A process that utilizes inexpensive general-purpose capital equipment will tend to have
higher skilled workers. - correct answer ✔✔True
PS.04 Generally speaking, the more specialized the production equipment, the lower the
variable costs. - correct answer ✔✔True
PS.05 Which statement is the most accurate concerning the production processes of In-N-Out
Burger and Taco Bell? - correct answer ✔✔Neither has a better process. It would appear that
each has a process that is appropriate for delivering the type of food choices that they offer.
PC.06 When computing multi-factor productivity it's important to use the same unit of measure
when combining the costs of the inputs. - correct answer ✔✔True
PC.11 Match the following individuals with their contribution to the development of production
systems. - correct answer ✔✔Eli Whitney - Interchangeable PartsF.W. Harris - EOQFrederick
,Taylor - Father of Scientific ManagementHenry Gannt - Visual AidsFrank and Lillian Gilbreth -
Motion Study, Cheaper by the Dozen
PC.03 Operations management deals with the set of activities that create value in the form of
goods and services by transforming inputs into outputs. - correct answer ✔✔True
PC.09 Which General Authority is quoted extensively in this chapter, making a prophecy that
directly relates to productivity? - correct answer ✔✔Elder Eyring
PC.02 Which of the following are typical inputs into a production system? (Check all that apply.)
- correct answer ✔✔personnel, engineering (product design), finance (capital)
PC.07 Productivity increases under which of these scenarios? - correct answer ✔✔inputs
decrease while outputs remain the same
PC.08 Which of the following is the best example of increasing productivity? - correct answer
✔✔Taco Bell increased its revenues by adding a new menu item that consisted of ingredients
that were already being used in other product offerings.
PC.13 The rate of inventions PRIOR to the Restoration of the Gospel was greater than the rate of
inventions AFTER the Restoration.. - correct answer ✔✔False
PC.04 Most firms provide either a product or a service, but rarely do they provide a mix of
products and services. - correct answer ✔✔False
QM.09 Six Sigma certifications are administered by a single universally-recognized organization.
- correct answer ✔✔False
QM.08 The two main methodologies of Six Sigma--DMAIC and DMADV--were primarily inspired
by - correct answer ✔✔the Deming Cycle (PDCA or Plan-Do-Check-Act)
, QM.03 TQM (Total Quality Management) is a management approach to long-term success
through customer satisfaction. - correct answer ✔✔True
QM.12 ISO certifications are administered by a universally-recognized organization. (Yes, dozens
of institutes cooperate with ISO, but it is ultimately ISO that sets the standards for certification.)
- correct answer ✔✔True
QM.13 You have just received a list of the most frequent complaints from customers of your
department store. The list is sorted in descending order, from most frequent complaint to least
frequent. Which TQM tool would you most likely use to help you get to the bottom of the most
frequent complaint? - correct answer ✔✔Fishbone diagram
QM.10 Deming's PDCA cycle and Six Sigma's DMAIC methodology represent vastly different
approaches to improving quality. - correct answer ✔✔False
QM.06 Match the following individuals to their contributions to quality. - correct answer
✔✔Philip B. Crosby - Quality is FreeKaoru Ishikawa - Fishbone DiagramGenichi Taguchi - Target-
oriented qualityW. Edwards Deming - 14 Points (Out of the Crisis)
QM.07 Deming was a big proponent of using quotas for measuring workforce performance. -
correct answer ✔✔False
QM.11 ISO is a quality-oriented methodology which competes with Six Sigma. - correct answer
✔✔False
QM.05 The "Total Quality Management" movement began with Motorola. - correct answer
✔✔False
& Key Terms correctly answered already
passed
TW.03 Brigham Young stated, "True wealth consists in the skill to produce those conveniences
and comforts from the elements." - correct answer ✔✔True
TW.01 The scriptures tell us that God created all things, "spiritually, before they were naturally
upon the face of the earth." (Moses 3:5) This spiritual creation was an essential planning activity
that helped ensure the success of the enterprise. - correct answer ✔✔True
PS.16 When computing the theoretical minimum number of workstations for a product layout,
you should always round down to the nearest whole number. - correct answer ✔✔False
TW.04 Blessings are available to those professionals who remain close to "the gemba" or, in
other words, "the real place" within a firm where value creation takes place. - correct answer
✔✔True
TW.02 Match each value creating activity to the most appropriate result. - correct answer ✔✔3
412
PS.14 When computing the theoretical minimum number of workstations for a product layout,
you should always round up to the nearest whole number. - correct answer ✔✔True
PS.06 According to the textbook, which of these firms relied most on responsiveness (flexibility)
in its production and fulfillment process strategy during the 1990s? - correct answer ✔✔Dell
,PS.10 Based on the chapter reading, rank order the following message-delivery methods from
left to right according to the flexibility of the method (i.e., the MOST flexible method goes to the
LEFT, and the LEAST flexible method goes to the RIGHT). - correct answer ✔✔(Left) Gospel
instruction in the home
Missionary discussion
On-line chat
General Conference address (Right)
PS.12 Companies that have become successful with a limited standard product offering often
fall into the trap of subsequently broadening their product offering without making
corresponding changes to their process strategy. - correct answer ✔✔True
PS.08 Efficiency, not responsiveness, should be the primary focus of processes that produce a
great variety of products. - correct answer ✔✔False
PS.02 A process that utilizes inexpensive general-purpose capital equipment will tend to have
higher skilled workers. - correct answer ✔✔True
PS.04 Generally speaking, the more specialized the production equipment, the lower the
variable costs. - correct answer ✔✔True
PS.05 Which statement is the most accurate concerning the production processes of In-N-Out
Burger and Taco Bell? - correct answer ✔✔Neither has a better process. It would appear that
each has a process that is appropriate for delivering the type of food choices that they offer.
PC.06 When computing multi-factor productivity it's important to use the same unit of measure
when combining the costs of the inputs. - correct answer ✔✔True
PC.11 Match the following individuals with their contribution to the development of production
systems. - correct answer ✔✔Eli Whitney - Interchangeable PartsF.W. Harris - EOQFrederick
,Taylor - Father of Scientific ManagementHenry Gannt - Visual AidsFrank and Lillian Gilbreth -
Motion Study, Cheaper by the Dozen
PC.03 Operations management deals with the set of activities that create value in the form of
goods and services by transforming inputs into outputs. - correct answer ✔✔True
PC.09 Which General Authority is quoted extensively in this chapter, making a prophecy that
directly relates to productivity? - correct answer ✔✔Elder Eyring
PC.02 Which of the following are typical inputs into a production system? (Check all that apply.)
- correct answer ✔✔personnel, engineering (product design), finance (capital)
PC.07 Productivity increases under which of these scenarios? - correct answer ✔✔inputs
decrease while outputs remain the same
PC.08 Which of the following is the best example of increasing productivity? - correct answer
✔✔Taco Bell increased its revenues by adding a new menu item that consisted of ingredients
that were already being used in other product offerings.
PC.13 The rate of inventions PRIOR to the Restoration of the Gospel was greater than the rate of
inventions AFTER the Restoration.. - correct answer ✔✔False
PC.04 Most firms provide either a product or a service, but rarely do they provide a mix of
products and services. - correct answer ✔✔False
QM.09 Six Sigma certifications are administered by a single universally-recognized organization.
- correct answer ✔✔False
QM.08 The two main methodologies of Six Sigma--DMAIC and DMADV--were primarily inspired
by - correct answer ✔✔the Deming Cycle (PDCA or Plan-Do-Check-Act)
, QM.03 TQM (Total Quality Management) is a management approach to long-term success
through customer satisfaction. - correct answer ✔✔True
QM.12 ISO certifications are administered by a universally-recognized organization. (Yes, dozens
of institutes cooperate with ISO, but it is ultimately ISO that sets the standards for certification.)
- correct answer ✔✔True
QM.13 You have just received a list of the most frequent complaints from customers of your
department store. The list is sorted in descending order, from most frequent complaint to least
frequent. Which TQM tool would you most likely use to help you get to the bottom of the most
frequent complaint? - correct answer ✔✔Fishbone diagram
QM.10 Deming's PDCA cycle and Six Sigma's DMAIC methodology represent vastly different
approaches to improving quality. - correct answer ✔✔False
QM.06 Match the following individuals to their contributions to quality. - correct answer
✔✔Philip B. Crosby - Quality is FreeKaoru Ishikawa - Fishbone DiagramGenichi Taguchi - Target-
oriented qualityW. Edwards Deming - 14 Points (Out of the Crisis)
QM.07 Deming was a big proponent of using quotas for measuring workforce performance. -
correct answer ✔✔False
QM.11 ISO is a quality-oriented methodology which competes with Six Sigma. - correct answer
✔✔False
QM.05 The "Total Quality Management" movement began with Motorola. - correct answer
✔✔False
