HCA375 (HCA 375) Continuous Quality Monitoring Accreditation Week 2 Quiz_ Answered Correctly 100%; Latest Fall 2025.

Question 1 1 / 1 pts What is described by a department’s quality goals? How performance results are to be measured How to improve how well the purpose is accomplished How to meet the expectations of its customers How employees are to accomplish work activities Question 2 1 / 1 pts What tactic improves the ability of a manager to identify performance patterns in their department? Use graphical charts to plot data over time Review patient complaints when received Conduct regular staff meetings Do exit interviews when staff leave Question 3 1 / 1 ptsWhen considering patterns, this relates to what an individual does differently in the moment. True False Question 4 1 / 1 pts The percentage of residents in a nursing care center who develop a urinary tract infection is a measure of what aspect of performance? Process Outcome Resident satisfaction Structure Question 5 1 / 1 pts What term is used to describe the interrelationships among key elements in a system and the influence of these interrelationships on the system’s behavior over time? Organizational structure Systemic structure Relational structureAuthoritarian structure Question 6 1 / 1 pts What is the SMART approach used for? Setting goals Defining improvement plans Identifying problems Repairing services Question 7 1 / 1 pts What is an essential tool for identifying an organization’s essential structure? Information Policies Human resources Best practices Question 8 1 / 1 pts What principle suggested by the Baldrige Performance Excellence Program should be consideredby healthcare organizations when selecting performance measures? Indicators of community health and diversity Factors leading to improved healthcare outcomes Skills and professional mix of the workforce Unique characteristics of patient populations Question 9 1 / 1 pts Which of the following questions should managers ask to recognize how the organization’s system structure is affecting the quality of patient care? What are individuals doing differently? What do other organizations do differently? How can our decision-making process be improved? How can we better understand our performance results? Question 10 1 / 1 pts What strategy promotes identification and investigation of problems in the organization’s underlying systemic structure?Leadership planning retreats Implementation of evidence-based practices Regular reporting of performance data Outreach to community stakeholders Question 11 1 / 1 pts What type of goal may limit the opportunity for improvement? Negative Too specific Variable Quality driven Question 12 1 / 1 pts What factors should leadership consider when selecting performance indicators? Organizational goals and stakeholder requirements Professional groups represented in the organizationMeasures used by other organizations in the market area Internal reporting requirements and information systems Question 13 1 / 1 pts Which goal is sufficiently clear to establish the general direction of an improvement effort? Improve performance Increase satisfaction Meet standards Establish expectations Question 14 1 / 1 pts What problem represents a “below the waterline” issue for a health services organization? Patient wait times in the emergency department are increasing. Hospital patients are complaining about the lack of dietary choices.Some staff members are routinely late for work. Patient safety is not taken into consideration during budgeting. Question 15 1 / 1 pts What is a strategy a new manager can use to understand the history of the department? Meet one-on-one with other managers Conduct staff “visioning” meetings Review employee performance files Become familiar with the department’s policies Question 16 1 / 1 pts What elements are included in the performance management cycle? Expectations, performance gaps, and improvement goals Strategic goals, defined objectives, and indicatorsStructure, processes, outcomes, and patient expectations Standards, measurement, improvement, and progress reporting Question 17 1 / 1 pts What is described by a department’s purpose statement? Its quality goals Its internal activities How it is managed Why it exists Question 18 1 / 1 pts Match the following terms to their definitions. systemic structure structure of the orga organizational structure the manner in which historya powerful part of sy mental model, paradigm, assumption deeply ingrained wa double-loop learning when outcomes are Question 19 1 / 1 pts The percentage of nurses with advanced practice credentials is a measure of what aspect of performance for an urgent care clinic? Process Outcome Patient satisfaction Structure Question 20 1 / 1 pts What is a negative goal? Reduce hospital patient readmissions Achieve patient fall reduction goals Give immunizations without an incidentWork with physicians to enhance access Question 21 1 / 1 pts Match the following terms to their definitions. safe protecting the patie effective providing evidencepatient-centered care that focuses on timely reduced wait times equitable care that does not v Question 22 1 / 1 pts Match the following terms to their definitions. quality measure any type of measure quality indicators statistical measuresperformance management cycle ongoing cycle in wh meaningful measures focusing health care balanced scorecard an organization-def Question 23 1 / 1 pts What aspects of the work environment are being affected by the organization’s systemic structure when staff members are not held accountable for following patient care protocols? Employee behavior Worker satisfaction Employee safety Worker relations Question 24 1 / 1 pts When a mismatch between expected and actual performance is corrected, leaving the underlying theory for the action unchanged, the improvement is said to have resulted from what type of improvement process?Pattern analysis Single-loop learning Objective redesign Systemic evaluation Question 25 1 / 1 pts What is a measure of performance in the patientcentered quality domain? Number of hospital patients who experience a fall with injury Number of nursing home residents who complain about the food Percentage of home health patients readmitted to the hospital Percentage of clinic patients who receive an immunization Quiz Score: 25 out of 25 Previous Next