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When a family is being interviewed re-
garding a provision of services, the first
course of action should be to: -
1. discuss the healthcare organization's
rate structure
2. inquire about the potential care recipi- 2. inquire about the potential care recipi-
ent's needs ent's needs
3. give tour of the healthcare organiza-
tion
4. talk about the healthcare organiza-
tion's strengths compared to the compe-
tition's
When marketing a healthcare organiza-
tion, the market is considered to be all of
the individuals:
1. living within an established radius of
the healthcare organization
3. with a demand for their service of prod-
2. enrolled in the Medicaid or Medicare
uct
programs
3. with a demand for their service of prod-
uct
4. discharging from an acute care hospi-
tal
Ethics are the beliefs or attitudes that
make up which kind of organizational val-
ues?
1. Humanitarian 3. Moral
2. Religious
3. Moral
4. Civic
A cognitive care recipient, whose spouse
is living, does not have an advance di-
rective or a Do Not Resuscitate (DNR)
order. The care recipient's daughter has
1. care recipient's son
financial Power of Attorney, and the son
has Healthcare of Power of Attorney. A
DNR order can be authorized by the:
1. care recipient's son
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2. care recipient
3. care recipient's spouse
4. physician
Establishing and Implementing policies
regarding the management and opera-
tions of a healthcare organization is the
responsibility of the:
2. chief executive officer
1. department managers
2. chief executive officer
3. care recipient
4. governing body
All employees in a healthcare organiza-
tion should be working toward the organi-
zation's purpose, which described in the
healthcare organization's:
4. mission statement
1. articles of incorporation
2. governance body
3. organization charts
4. mission statement
PRN means:
1. administer as necessary
2. pain reducing narcotics 1. administer as necessary
3. dispense at bedtime
4. care recipient refusal and noted
Changing a bathing schedule to meet
the care recipient's time preference is an
example of:
1. permanent assignment 2. person-centered care
2. person-centered care
3. green living
4. time management
Mrs. J has completed a Do Not Resusci-
tate (DNR) form. A friend of hers comes
to the office, upset that Mrs. J has chosen
to have a DNR, and asks for a copy of the
DNR to discuss it with Mrs. J. The staff
should:
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1. not release the DNR because it cannot
be changed once it has been signed 2.
call Mrs. J's physician to release the form
to the visitor 4. not release the form because of confi-
3. release the form so the friend can help dentiality
Mrs. J understand the DNR
4. not release the form because of confi-
dentiality
Care recipients who elect to receive hos-
pice benefits should receive:
1. pain relief and symptom management
2. notice that their stay can continue for
3. additional life-sustaining services that
a maximum of six months
are covered by Medicare
3. additional life-sustaining services that
are covered by Medicare
4. priority admission to an acute-care
hospital
One of the most commonly diagnosed
mental illnesses in the elderly is:
1. depression
1. Depression
2. obsessive-compulsive disorder
3. schizophrenia
4. paranoia
The Health Insurance Portability and Ac-
countability Act of 1996 (HIPAA) ensures
a care recipient's right to:
1. select and change their personal
physician
2. request restrictions on certain uses
2. request restrictions on certain uses
and disclosures of personal health infor-
and disclosures of personal health infor-
mation
mation
3. select treatment options based on re-
ligious preference
4. designate who can make decisions on
their behalf
Larry is a care recipient at a healthcare
organization. He has told several care
recipients he has cancer. Another care
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recipient comes to the office to learn
more about Larry's situation. Regarding
Larry's personal information, staff:
1. must tell Larry not to discuss his con-
dition with anyone but the physician
2. may not discuss Larry's situation with-
2. may not discuss Larry's situation with-
out his permission
out his permission
3. must explain to Larry about keeping
his medical information confidential
4. can talk about Larry's situation to other
care recipients
Which of the following statements about
care recipient needs is most accurate?
1. Most care recipients need to adjust to
placement in a healthcare organization
and to adapt to the routines and patterns
of the healthcare organization
2. The care recipient's needs are iden-
tified through a review of the care re- 2. The care recipient's needs are iden-
cipient's physical, mental, and emotional tified through a review of the care re-
history cipient's physical, mental, and emotional
3. The healthcare organization must history
seek to collaborate information provided
by the care recipient, since people tend
to overlook their own shortcomings
4. Factors to be considered in identifying
care recipient needs include former oc-
cupation, leisure activities, and cultural
factors
Hospice care is usually provided to those
care recipients determined to be termi-
nally ill and who have approximately how
long to live?
3. 6 months
1. 1 month '
2. 3 months
3. 6 months
4. 12 months