ASAP PACE CERTIFICATION EXAM
PREP /COMPREHENSIVE STUDY
GUIDE | ALL QUESTIONS AND
CORRECT ANSWERS | ALREADY
GRADED A+ | VERIFIED ANSWERS |
LATEST EXAM 2025 | JUST
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Terms in this set (246)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
, 1. Casual
Levels of
2. Critical
Communication
3. Crucial
Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Communication Sender > Message > Receiver
Cycle
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
Word Choice (% 10%
of meaning)
Tone of Voice (% 35%
of meaning)
Body Language 55%
(% of meaning)
Tone of Voice Pitch, Pace, Volume, Inflection,
Elements Emphasis
Body Language Eye Contact, Facial Expression,
Elements Positioning, Gestures
, Context Place, People, Purpose
Elements
Don't interrupt, remove distractions,
Non-Verbal
nod, mirror the communicator, take
Listening Skills
notes
Verbal Listening Probe, clarify, paraphrase, reflect,
Skills encourage
1. The Director
4
2. The Socializer
Communication
3. The Thinker
Styles
4. The Relator
Elements of Personal Competence, Social
Emotional Competence
Intelligence (EQ)
Personal Self-Awareness, Self-Management
Competence
(EQ) Elements
Social Social Awareness, Relationship
Competence Management
(EQ) Elements
Self-Awareness Understand your own emotions
(EQ)
PREP /COMPREHENSIVE STUDY
GUIDE | ALL QUESTIONS AND
CORRECT ANSWERS | ALREADY
GRADED A+ | VERIFIED ANSWERS |
LATEST EXAM 2025 | JUST
RELEASED
Save
Terms in this set (246)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
, 1. Casual
Levels of
2. Critical
Communication
3. Crucial
Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Communication Sender > Message > Receiver
Cycle
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
Word Choice (% 10%
of meaning)
Tone of Voice (% 35%
of meaning)
Body Language 55%
(% of meaning)
Tone of Voice Pitch, Pace, Volume, Inflection,
Elements Emphasis
Body Language Eye Contact, Facial Expression,
Elements Positioning, Gestures
, Context Place, People, Purpose
Elements
Don't interrupt, remove distractions,
Non-Verbal
nod, mirror the communicator, take
Listening Skills
notes
Verbal Listening Probe, clarify, paraphrase, reflect,
Skills encourage
1. The Director
4
2. The Socializer
Communication
3. The Thinker
Styles
4. The Relator
Elements of Personal Competence, Social
Emotional Competence
Intelligence (EQ)
Personal Self-Awareness, Self-Management
Competence
(EQ) Elements
Social Social Awareness, Relationship
Competence Management
(EQ) Elements
Self-Awareness Understand your own emotions
(EQ)
