ADVENT HEALTH UPDATED ACTUAL
Exam Questions and CORRECT Answers
What does C wave stand for - CORRECT ANSWER - C- Connected
W- Wholistic
A- Affordable
V- Viable
E- Exceptional
Love me, keep me safe, own it, make it easy are all? - CORRECT ANSWER - Service
standards
The latest you can clock in without being late - CORRECT ANSWER - 4 min
OPID is username or ID within AH - CORRECT ANSWER - True
Creation is philosophy is mind, body, spirit - CORRECT ANSWER - True
What does icare stand for? - CORRECT ANSWER - I- introduce
C- connect
A- Anticipate
R- Reinforce information
E- extend
All department policies are found where? - CORRECT ANSWER - In teams and
handbook
Advent health was founded in? - CORRECT ANSWER - Battle Creek michagin
, Appropriate process when experiencing a schedule and or time attendance during and after
training - CORRECT ANSWER - During training you email your trainer at
let the trainer know at least 2 hours before you start. As a
courtesy, you will text your trainer and let them know if you will be late or can't make it.
After training you email your manager at 2
hours prior and let them know you will be late or can't make it
Describe what is a care coordinator - CORRECT ANSWER - Someone who is in charge
of patient care activities between two or more participants involved in a patient's care to facilitate
the appropriate delivery of health care services.
What is service recovery - CORRECT ANSWER - - Rebuild
-Learning
-Identify
A specialist does not have the ability to connect a consumer to a oncologist for cancer treatment -
CORRECT ANSWER - False
Some insurances require a referral or prior authorization from PCP to see a specialty -
CORRECT ANSWER - True
What is the term for a flat fee that is paid at every visit which may vary based on insurance plan -
CORRECT ANSWER - Co pay
As a specialist it is important to italics in reflect listening where you try to understand the
consumer s points and repeat them back to make sure everything was fully understood -
CORRECT ANSWER - True
What are 3 types of question techniques on agents will use to assist a consumer - CORRECT
ANSWER - - open questions
Exam Questions and CORRECT Answers
What does C wave stand for - CORRECT ANSWER - C- Connected
W- Wholistic
A- Affordable
V- Viable
E- Exceptional
Love me, keep me safe, own it, make it easy are all? - CORRECT ANSWER - Service
standards
The latest you can clock in without being late - CORRECT ANSWER - 4 min
OPID is username or ID within AH - CORRECT ANSWER - True
Creation is philosophy is mind, body, spirit - CORRECT ANSWER - True
What does icare stand for? - CORRECT ANSWER - I- introduce
C- connect
A- Anticipate
R- Reinforce information
E- extend
All department policies are found where? - CORRECT ANSWER - In teams and
handbook
Advent health was founded in? - CORRECT ANSWER - Battle Creek michagin
, Appropriate process when experiencing a schedule and or time attendance during and after
training - CORRECT ANSWER - During training you email your trainer at
let the trainer know at least 2 hours before you start. As a
courtesy, you will text your trainer and let them know if you will be late or can't make it.
After training you email your manager at 2
hours prior and let them know you will be late or can't make it
Describe what is a care coordinator - CORRECT ANSWER - Someone who is in charge
of patient care activities between two or more participants involved in a patient's care to facilitate
the appropriate delivery of health care services.
What is service recovery - CORRECT ANSWER - - Rebuild
-Learning
-Identify
A specialist does not have the ability to connect a consumer to a oncologist for cancer treatment -
CORRECT ANSWER - False
Some insurances require a referral or prior authorization from PCP to see a specialty -
CORRECT ANSWER - True
What is the term for a flat fee that is paid at every visit which may vary based on insurance plan -
CORRECT ANSWER - Co pay
As a specialist it is important to italics in reflect listening where you try to understand the
consumer s points and repeat them back to make sure everything was fully understood -
CORRECT ANSWER - True
What are 3 types of question techniques on agents will use to assist a consumer - CORRECT
ANSWER - - open questions
