PGA 3.0 Level 2 Test Questions And Answers (Verified
100%)
A teaching aid is a physical or mental exercise that is practiced to improve golf skill
learning. (T/F) - answer-False
Imagining practice with an in-swing training aid is an example of using an external cue.
(T/F) - answer-False
An internal cue allows the student's motor system to perform more naturally than an
external cue. (T/F) - answer-False
Massed practice is a possible cause of a performance plateau. (T/F) - answer-True
A performance plateau indicates that the student is no longer learning. (T/F) - answer-
False
Training aids should be evaluated on how well they help the teacher communicate a
concept. (T/F) - answer-False
Teaching aids should be evaluated on how well they help the teacher communicate a
concept. (T/F) - answer-True
What is an example of an external cue? - answer-Visualizing hitting a fade when the
student tends to hit a hook
What is the basis for the distinction between massed and distributed practice? - answer-
Amount of time taken between shots
What is most important when evaluating the effectiveness of a learning aid? - answer-
Valid, reliable, durable, easy to use, cost-effective
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - answer-True
What department is considered the core business unit of most facilities? - answer-Golf
Operations
,Policies and procedures are port of which support element of the golf operation's
organization? - answer-Systems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - answer-Golf Operation is very core and center of the golf
business plan
What is the principal focus of golf operations? Systems Operational Manual - answer-
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - answer-Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - answer-Financial
What must exist for a facility to have a positive culture? - answer-Resources
What would a typical organizational chart of a golf operation show? - answer-Staff roles
and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- answer-Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - answer-
Staff is considered a tangible facility resource? (T/F) - answer-True
What intangible resource is key to enabling and facilitating peak performance? -
answer-Culture
How can facilities foster a positive culture of improvement? - answer-Open
communication and discussion
How can a facility foster a culture of improvement? - answer-Evolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - answer-True
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - answer-True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - answer-True
, Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - answer-True
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - answer-False
What should a manager consider when determining the number of employees needed
to run an operation? - answer-Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - answer-Create high performance profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - answer-
What is an example of external staff training? - answer-Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - answer-False
What is the first step in acquiring a new technology-based system? - answer-Assess
facility needs
What are procedures? - answer-Step by step instructions on how to implement policies
and complete specific tasks
What are policies? - answer-Guidelines and rules laid down by management that outline
the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? -
answer-Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - answer-
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - answer-True
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - answer-Brand
What is an example of indirect competition to an 18-hole daily fee facility? - answer-
Fitness and tennis club
100%)
A teaching aid is a physical or mental exercise that is practiced to improve golf skill
learning. (T/F) - answer-False
Imagining practice with an in-swing training aid is an example of using an external cue.
(T/F) - answer-False
An internal cue allows the student's motor system to perform more naturally than an
external cue. (T/F) - answer-False
Massed practice is a possible cause of a performance plateau. (T/F) - answer-True
A performance plateau indicates that the student is no longer learning. (T/F) - answer-
False
Training aids should be evaluated on how well they help the teacher communicate a
concept. (T/F) - answer-False
Teaching aids should be evaluated on how well they help the teacher communicate a
concept. (T/F) - answer-True
What is an example of an external cue? - answer-Visualizing hitting a fade when the
student tends to hit a hook
What is the basis for the distinction between massed and distributed practice? - answer-
Amount of time taken between shots
What is most important when evaluating the effectiveness of a learning aid? - answer-
Valid, reliable, durable, easy to use, cost-effective
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - answer-True
What department is considered the core business unit of most facilities? - answer-Golf
Operations
,Policies and procedures are port of which support element of the golf operation's
organization? - answer-Systems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - answer-Golf Operation is very core and center of the golf
business plan
What is the principal focus of golf operations? Systems Operational Manual - answer-
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - answer-Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - answer-Financial
What must exist for a facility to have a positive culture? - answer-Resources
What would a typical organizational chart of a golf operation show? - answer-Staff roles
and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- answer-Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - answer-
Staff is considered a tangible facility resource? (T/F) - answer-True
What intangible resource is key to enabling and facilitating peak performance? -
answer-Culture
How can facilities foster a positive culture of improvement? - answer-Open
communication and discussion
How can a facility foster a culture of improvement? - answer-Evolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - answer-True
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - answer-True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - answer-True
, Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - answer-True
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - answer-False
What should a manager consider when determining the number of employees needed
to run an operation? - answer-Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - answer-Create high performance profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - answer-
What is an example of external staff training? - answer-Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - answer-False
What is the first step in acquiring a new technology-based system? - answer-Assess
facility needs
What are procedures? - answer-Step by step instructions on how to implement policies
and complete specific tasks
What are policies? - answer-Guidelines and rules laid down by management that outline
the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? -
answer-Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - answer-
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - answer-True
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - answer-Brand
What is an example of indirect competition to an 18-hole daily fee facility? - answer-
Fitness and tennis club
