Salesforce Admin Certification Exam
UPDATED Study Guide ACTUAL
QUESTIONS AND CORRECT ANSWERS
User License - CORRECT ANSWER User License Determines the baseline of features
that the user can access.
Permission Set - CORRECT ANSWER A collection of settings and permissions that
give users access to various tools and functions. The settings and permissions in permission
sets are also found in profiles, but permission sets extend users' functional access without
changing their profiles
Profile - CORRECT ANSWER Defines how users access objects and data and what
they can do within the application When you create users, each one gets a profile.
2 reasons you can't deactivate a user - CORRECT ANSWER User is a recipient of
workflow email, user is a customer community administrator
Admin can't change Created Date field- why? - CORRECT ANSWER It's a system
audit field and can't be changed without logging a case
Need to store CC account numbers. 2 ways to enhance security - CORRECT
ANSWER Create encrypted text field. Update field level security settings
What feature allows same picklist fields for different teams? - CORRECT
ANSWER Record Types
What should you update to support different stage values for opportunities? - CORRECT
ANSWER Sales processes
, Too many record types for all profiles- need to bypass choosing a record type every time -
CORRECT ANSWER User updates default record type in My Settings / Remove
record types from users' profiles
Customer support wants a different page layout for closing cases - CORRECT
ANSWER New page layout called Case Close Page Layout
What is a formula field - CORRECT ANSWER Read only field showing a value
computed by an admin-defined formula: Number, currency, percent, date, date-time,
checkbox, text
What is a custom object - CORRECT ANSWER a user-created object having five
standard fields
What is a roll up summary field - CORRECT ANSWER Custom object field that
compiles values from related records or related lists. Creates a value in a Master Record by
looking at fields in a detail record. Master-Detail only.
Lookup field - CORRECT ANSWER One to many relationship, Links two objects
together. No effect on deletion or security. Lookup relationships are similar to master-detail
relationships, except they do not support sharing or roll-up summary fields. With a lookup
relationship, you can: Link two different objects or Link an object with itself (with the
exception of the user object; see Hierarchical).
Master-Detail - CORRECT ANSWER Closely links objects together such that the
master record controls behaviors of the detail and subdetail record
Example: You can define a two-object master-detail relationship, such as Account—Expense
Report, that extends the relationship to subdetail records, such as Account—Expense
Report—Expense Line Item. You can then perform operations across the relationship.
one-to-many relationship - CORRECT ANSWER Many child objects to one parent
object, Example: Country to cities. Relationships can be Master-Detail, Lookup, Self,
Hierarchical
UPDATED Study Guide ACTUAL
QUESTIONS AND CORRECT ANSWERS
User License - CORRECT ANSWER User License Determines the baseline of features
that the user can access.
Permission Set - CORRECT ANSWER A collection of settings and permissions that
give users access to various tools and functions. The settings and permissions in permission
sets are also found in profiles, but permission sets extend users' functional access without
changing their profiles
Profile - CORRECT ANSWER Defines how users access objects and data and what
they can do within the application When you create users, each one gets a profile.
2 reasons you can't deactivate a user - CORRECT ANSWER User is a recipient of
workflow email, user is a customer community administrator
Admin can't change Created Date field- why? - CORRECT ANSWER It's a system
audit field and can't be changed without logging a case
Need to store CC account numbers. 2 ways to enhance security - CORRECT
ANSWER Create encrypted text field. Update field level security settings
What feature allows same picklist fields for different teams? - CORRECT
ANSWER Record Types
What should you update to support different stage values for opportunities? - CORRECT
ANSWER Sales processes
, Too many record types for all profiles- need to bypass choosing a record type every time -
CORRECT ANSWER User updates default record type in My Settings / Remove
record types from users' profiles
Customer support wants a different page layout for closing cases - CORRECT
ANSWER New page layout called Case Close Page Layout
What is a formula field - CORRECT ANSWER Read only field showing a value
computed by an admin-defined formula: Number, currency, percent, date, date-time,
checkbox, text
What is a custom object - CORRECT ANSWER a user-created object having five
standard fields
What is a roll up summary field - CORRECT ANSWER Custom object field that
compiles values from related records or related lists. Creates a value in a Master Record by
looking at fields in a detail record. Master-Detail only.
Lookup field - CORRECT ANSWER One to many relationship, Links two objects
together. No effect on deletion or security. Lookup relationships are similar to master-detail
relationships, except they do not support sharing or roll-up summary fields. With a lookup
relationship, you can: Link two different objects or Link an object with itself (with the
exception of the user object; see Hierarchical).
Master-Detail - CORRECT ANSWER Closely links objects together such that the
master record controls behaviors of the detail and subdetail record
Example: You can define a two-object master-detail relationship, such as Account—Expense
Report, that extends the relationship to subdetail records, such as Account—Expense
Report—Expense Line Item. You can then perform operations across the relationship.
one-to-many relationship - CORRECT ANSWER Many child objects to one parent
object, Example: Country to cities. Relationships can be Master-Detail, Lookup, Self,
Hierarchical
