Phase 2 Certification
Test
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Terms in this set (162)
What are the Observe and report
responsibilitie
s of a security
guard during
or after an
incident or
offense?
Which of the Security officers enforce the
following is a client's rules, policies, and
true procedures.
statement
about a
security
guard's
relationship
to the public
or client
employees?
,Which of the Enforcing all rules, policies,
following and procedures without
actions expressing personal opinions
demonstrates or disagreement.
good public
relation?
Is rolling up a No
long sleeve
shirt an
acceptable
adjustment to
a uniform (if
not
authorized)
Maintaining a Being well-groomed
good
physical
appearance
means?
Maintaining a Keeping desks and counters
professional clean and organized
work area
means?
How should Be fair
you respond
to people
who try to
use their
friendship
with people?
, How should Clearly slowly
you speak to
communicate
across
language
barriers?
Which of the Shout
following
words does
not represent
a guideline
for
communicatin
g across
language
barriers?
How can you Being pleasant at all times
maintain your
professionalis
m when
communicatin
g with the
media?
What is the Refer media representatives to
proper your supervisor
response to a
request to
answer
questions
from the
media?