QUESTIONS WITH ANSWERS RATED A+
✔✔Perimeters - ✔✔The first line of defense is a perimeter barrier. A perimeter barrier
defines the line or outside perimeter of the site. It can be either structural or natural. An
example of structural perimeter barrier is a chain-link fence. An example of a natural
barrier is a row of trees.
✔✔Exteriors - ✔✔The second line of defense is at the buildings' exteriors: the top, sides
and bottom of each building. Doors, windows, skylights, and fire escapes provide this
defense.
✔✔Interiors - ✔✔The third line of defense is interior controls. Included are the internal
operations of the protected site and the security personnel who protect the environment.
Many items comprise the interior control system. Lock and key systems, access control,
systems ( card, biometrics, etc.) alarms, cameras, good policies and procedures, and
proper training examples.
✔✔New employees - ✔✔New employee orientation is a vital fist step to generate
employee involvement in support of the security program. Security's involvement in new
employee orientation begins a relationship between the security department and
employees that must be nurtured and maintained.
✔✔Key messages; when and what to report - ✔✔Urge new employees to report the
following safety and security concerns immediately upon discovery. Suspicious Persons
and safety deficiencies.
✔✔Hazard surveillance inspections - ✔✔The purpose of the inspections is to identify
any safety and security risks and get them corrected. Typically the inspection looks for
the following: Fire hazards, employee knowledge and understanding of the fire and
emergency plans, hazardous materials, material safety data sheets, medical gas shut
off policy (unit specific) Familiarity with he Safe Medical Devices Act and how to
respond if equipment falls.
✔✔Fire Hazards - ✔✔Obstructions in Corridors, Blocked Sprinkler Heads, Doors
blocked open, Obstructed stairwells, and difficult to see exit signs.
✔✔The members of the inspection team - ✔✔Members of the inspection team
commonly include the following: Safety/Security Director, risk manager, environmental
services manager, maintenance manager, and a representative from the nursing
department.
✔✔Crime analysis - ✔✔Crime analysis is one of the most important aspects of risk
assessment and crime prevention. Crime analysis is the ongoing, systematic process of
, collecting, categorizing, analyzing, and disseminating timely and useful information
regarding crime, crime patterns, trends, and potential suspects.
✔✔What is the 5 step approach to crime analysis? - ✔✔1. Collect the data.
2. Collate the data.
3. Analyze the data.
4. Disseminate the finding.
5. Gather and evaluate the feedback.
✔✔What is the primary role of a security officer in crime prevention - ✔✔Reduce the
opportunity for a person to commit a crime.
✔✔Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ✔✔Initiating some action to remove or reduce the risk.
✔✔What must be done about life safety deficiencies found in the hazard surveillance
tour? - ✔✔Correct them immediately.
✔✔What is the purpose of crime analysis? - ✔✔Identify problems and develop
strategies to reduce problems.
✔✔Identifying Customers - ✔✔A customer is any person with whom one has dealings.
In a healthcare setting customers include patients, family member's, visitors, physicians,
surveyors, social workers, and other individuals and agencies.
✔✔What customers want - ✔✔Even though situations and customer motives differ,
several points are common: Reliability and competence, responsiveness and empathy,
making the customer feel valued.
✔✔Attitude is everything - ✔✔First impressions are import, The impression you project
affects how the customer react to you. Appearing professional, friendly, approachable,
and positive makes you better able to meet the needs of customers.
✔✔Key traits security personnel should have to deliver good customer service. -
✔✔Emotional awareness and concern, problem solving, initiative and responsibility,
explaining and informing.
✔✔What are the four basic elements of the Fish philosophy? - ✔✔1. Choose your
attitude.
2. Play
3. Make their day.
4. Be present be there.