ACTUAL Exam Questions and CORRECT
Answers
If a patient declines treatment the physician may override their decision if it's in the patient's best
interest True/False - CORRECT ANSWER - false
The brain works best when it's managing multiple tasks at a time. true or false - CORRECT
ANSWER - False
Brain scheduling works best for which type of tasks ( Data Entry, Document, Filling, All of the
above.. - CORRECT ANSWER - All of the above
Every single interaction in a healthcare setting can affect - CORRECT ANSWER - Patient
Satisfaction
Rapport is a good technique to use to - CORRECT ANSWER - Improve patient
satisfaction
A Conflict can occur in any organization when employees with different backgrounds and
priorities work together t/f - CORRECT ANSWER - true
asking closed-ended questions is a good way to improve patient satisfaction t/f - CORRECT
ANSWER - False
A ________ is method used to measure your work skills - CORRECT ANSWER -
Performance appraisal
decreased productivity is a benefit of organization t/f - CORRECT ANSWER - False
, ______ is putting tasks in order that the must be completed - CORRECT ANSWER -
Prioritizing
______ intelligence is the ability to recognize understand use and manage your own emotions in
positive ways. - CORRECT ANSWER - Emotional
Which of the following are examples of low emotional intelligence? (Argumentative ,defensive ,
blaming others, all of the above) - CORRECT ANSWER - All of the above
Being aware of how you feel and the way you are engaging others is (Self-awareness, self
regulation, motivation, all of the above) - CORRECT ANSWER - Self-awareness
In a high-level of _____ you are able to put yourself in someone else's shoes I understand how
they are feeling - CORRECT ANSWER - Empathy
A calm rational response can go along way toward calming down an angry person t/f -
CORRECT ANSWER - True
________ see the difficulty in every possibility - CORRECT ANSWER - Pessimists
_______ refers to how confident you are in ability or skills - CORRECT ANSWER - Self-
confidence
Having a positive internal dialogue is a big part of improving you self-esteem. T/F - CORRECT
ANSWER - True
Which of the following remains one of The most reliable treatments to combat anxiety and its
symptoms? - CORRECT ANSWER - exercise
Self-regulation is the body's reaction to challenges in demands. T/f - CORRECT
ANSWER - False