Professionalism in Allied Health UPDATED
Exam Questions and CORRECT Answers
True/False
If a patient declines treatment, the physician may override their decision if it is in the patient's
best interest. - CORRECT ANSWER - False
True/False
The brain works best when it is managing multiple tasks at a time. - CORRECT
ANSWER - False
Block scheduling works best for which types of tasks?
A. Data entry
B. Document signing
C. Filing
D. All of the above - CORRECT ANSWER - All of the above
Every single interaction in a healthcare setting can affect __________ - CORRECT
ANSWER - Patient Satisfaction
Rapport is a good technique to use to ____________ - CORRECT ANSWER - Improve
patient satisfaction
True/False
Conflict can occur in any organization when employees with different backgrounds and priorities
work together. - CORRECT ANSWER - True
,True/False
Asking closed-ended questions is a good way to improve patient satisfaction. - CORRECT
ANSWER - False
______ is a method used to measure your work skills - CORRECT ANSWER -
Performance appraisal
True/False
Decreased productivity is a benefit of organization. - CORRECT ANSWER - False
________________ is putting tasks in the order they must be completed. - CORRECT
ANSWER - Prioritizing
Tolerance and acceptance of others can lead to ____________ - CORRECT ANSWER -
Greater trust
True/False
If someone is intelligent, capable, and competent, then it is okay if they are habitually late to
work. - CORRECT ANSWER - False
______________ is displayed when one follows their moral convictions and does the right thing
in all circumstances. - CORRECT ANSWER - Integrity
True/False
, Block scheduling is a method of grouping a variety of dissimilar tasks. - CORRECT
ANSWER - False
Which of the following is considered a time management strategy?
A. Power-house checklists
B. Block scheduling
C. Traffic light prioritizing
D. All of the above - CORRECT ANSWER - All of the above
Patient satisfaction has many advantages, including ____________ - CORRECT
ANSWER - Improved clinical outcomes
True/False
Performance assessments allow managers to measure an employee's work and assess their
strengths and weaknesses. - CORRECT ANSWER - True
True/False
Self-talk refers to things a person tells others. - CORRECT ANSWER - False
How can one improve patient satisfaction?
A. Use the patient's name
B. Ask open-ended questions
C. Make eye contact
D. All of the above - CORRECT ANSWER - All of the above
Exam Questions and CORRECT Answers
True/False
If a patient declines treatment, the physician may override their decision if it is in the patient's
best interest. - CORRECT ANSWER - False
True/False
The brain works best when it is managing multiple tasks at a time. - CORRECT
ANSWER - False
Block scheduling works best for which types of tasks?
A. Data entry
B. Document signing
C. Filing
D. All of the above - CORRECT ANSWER - All of the above
Every single interaction in a healthcare setting can affect __________ - CORRECT
ANSWER - Patient Satisfaction
Rapport is a good technique to use to ____________ - CORRECT ANSWER - Improve
patient satisfaction
True/False
Conflict can occur in any organization when employees with different backgrounds and priorities
work together. - CORRECT ANSWER - True
,True/False
Asking closed-ended questions is a good way to improve patient satisfaction. - CORRECT
ANSWER - False
______ is a method used to measure your work skills - CORRECT ANSWER -
Performance appraisal
True/False
Decreased productivity is a benefit of organization. - CORRECT ANSWER - False
________________ is putting tasks in the order they must be completed. - CORRECT
ANSWER - Prioritizing
Tolerance and acceptance of others can lead to ____________ - CORRECT ANSWER -
Greater trust
True/False
If someone is intelligent, capable, and competent, then it is okay if they are habitually late to
work. - CORRECT ANSWER - False
______________ is displayed when one follows their moral convictions and does the right thing
in all circumstances. - CORRECT ANSWER - Integrity
True/False
, Block scheduling is a method of grouping a variety of dissimilar tasks. - CORRECT
ANSWER - False
Which of the following is considered a time management strategy?
A. Power-house checklists
B. Block scheduling
C. Traffic light prioritizing
D. All of the above - CORRECT ANSWER - All of the above
Patient satisfaction has many advantages, including ____________ - CORRECT
ANSWER - Improved clinical outcomes
True/False
Performance assessments allow managers to measure an employee's work and assess their
strengths and weaknesses. - CORRECT ANSWER - True
True/False
Self-talk refers to things a person tells others. - CORRECT ANSWER - False
How can one improve patient satisfaction?
A. Use the patient's name
B. Ask open-ended questions
C. Make eye contact
D. All of the above - CORRECT ANSWER - All of the above
